| Ebrahim Younies 2004-08-10, 5:56 pm |
| Hi,
I just had a very bad experience with edatarack.com I would
like to share with all admin folks out there.
I hosted 6 domains with edatarack for quite some time, and all
sudden their service has deteriorated to the mud. Repetitive
server crashes, data wipped out, no daily/weekely/monthly
backups, changing DNS names, power faulures, ...etc. to name
few.
Yesterday, I had a new incident, when they shutdwon all domain
because no-payment. I have forwarded receipts of active
domains to billing department (billing@edatarack.net,
billing@edatarack.com) but they insisted that I have to pay
$45 dollars. When I asked about these charges, it turns out
that Discover card charged edatarack.com $45 for three
unauthorized transactions charged against my card without my
knowledge nor consent.
As an honest citizen, I have sent edatarack an email asking
about these charges long before service interupption, but got
no reply. I have forwarded all these emails to their billing
department but no use.
I would like to warn everyone out there, if you want to host
with edatarack, expect the worse right from the begining.
Even, they have no telephone number to call. It's very sad
that a company shutdowns all 6-domains or if you will take
your domains hostage till you pay for their mistakes.
Edatarack.com sucks big time!
-----------------------------------------------
From (Help Desk Technical Staff)
-----------------------------------------------
Billing has informed us that the site was disabled for charge
backs
that you did on previous sites and that they requested that
you pay those
charges of $45.00 back to the company. Please contact
billing@edatarack.net concerning this matter. We can do
nothing in
tech support concerning this matter between you and billing.
Thanks,
Rick
Technical Support Staff
Edatarack.com
General Questions Email: info@edatarack.net
Sales Questions Email: sales@edatarack.net
Report Network Abuse: abuse@edatarack.net
Billing: billing@edatarack.net
|