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Home > Archive > IIS FTP Server > December 2005 > New ISP now can't connect
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New ISP now can't connect
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| boston_bob 2005-12-21, 2:52 am |
| We just changed ISP's to get a faster connection (bonded T1 3.0 mbps
circuit). Our new ISP is hosting our DNS and has correctly (I think) setup
an A record for ftp.
Our web and ftp servers are on the same box and run off the same IP. Web
access is having no problems but ftp access no longer works.
We are running IIS5 on a Windows 2000 server and do not have anonymous
access enabled. Even with anonymous access we still get the same error
accessing the site.
From Internet Explorer we get the 'FTP Folder Error: Windows cannot access
this folder. Make sure you typed the file name correctly and that you have
permission to access the folder. Details: The connection with the server was
reset.' 3rd party FTP programs give a similar error when trying to connect.
Everything was working fine before the ISP (and IP change). Everything else
on the network including internet and mail access is working fine, just no
FTP.
I've tracert'd to the ftp address and there are no problems there so I'm
asuming something on the server configuration is fouled up.
Any help would be most appreciated.
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| Jeff Cochran 2005-12-21, 7:56 am |
| On Tue, 20 Dec 2005 21:07:02 -0800, "boston_bob"
<boston_bob@discussions.microsoft.com> wrote:
>We just changed ISP's to get a faster connection (bonded T1 3.0 mbps
>circuit). Our new ISP is hosting our DNS and has correctly (I think) setup
>an A record for ftp.
>
>Our web and ftp servers are on the same box and run off the same IP. Web
>access is having no problems but ftp access no longer works.
>
>We are running IIS5 on a Windows 2000 server and do not have anonymous
>access enabled. Even with anonymous access we still get the same error
>accessing the site.
>
>From Internet Explorer we get the 'FTP Folder Error: Windows cannot access
>this folder. Make sure you typed the file name correctly and that you have
>permission to access the folder. Details: The connection with the server was
>reset.' 3rd party FTP programs give a similar error when trying to connect.
>
>Everything was working fine before the ISP (and IP change). Everything else
>on the network including internet and mail access is working fine, just no
>FTP.
>
>I've tracert'd to the ftp address and there are no problems there so I'm
>asuming something on the server configuration is fouled up.
>
>Any help would be most appreciated.
It's really your ISP's problem, noting you can change. Best guess is
a firewall port didn't get opened (which you can check on your
outbound firewall), or FTP just isn't configured correctly. Call your
ISP and ask them to help.
Jeff
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| check the ftp site configuration and be sure it is listening to the proper
ip address or 'all unassigned'. also to check the server itself try to use
the windows ftp program from a cmd window on the server itself t see if it
is running properly and if it responds to the localhost and external ip
addresses. you can also try to put another machine on the server side of
the router temporarily to test the firewall without worrying about the isp
setup, though depending on the configuration you may have to get another ip
from the isp for that box.
"boston_bob" <boston_bob@discussions.microsoft.com> wrote in message
news:FD80A799-AEC9-4A7B-83C3-09A2750E086E@microsoft.com...
> We just changed ISP's to get a faster connection (bonded T1 3.0 mbps
> circuit). Our new ISP is hosting our DNS and has correctly (I think)
> setup
> an A record for ftp.
>
> Our web and ftp servers are on the same box and run off the same IP. Web
> access is having no problems but ftp access no longer works.
>
> We are running IIS5 on a Windows 2000 server and do not have anonymous
> access enabled. Even with anonymous access we still get the same error
> accessing the site.
>
> From Internet Explorer we get the 'FTP Folder Error: Windows cannot access
> this folder. Make sure you typed the file name correctly and that you
> have
> permission to access the folder. Details: The connection with the server
> was
> reset.' 3rd party FTP programs give a similar error when trying to
> connect.
>
> Everything was working fine before the ISP (and IP change). Everything
> else
> on the network including internet and mail access is working fine, just no
> FTP.
>
> I've tracert'd to the ftp address and there are no problems there so I'm
> asuming something on the server configuration is fouled up.
>
> Any help would be most appreciated.
| |
| Bernard Cheah [MVP] 2005-12-22, 2:58 am |
| Try ftp locally first, if everything works, then try from remote client.
if fail, check if there's firewall rules that blocking it or new rules with
new ip not yet configure ?
--
Regards,
Bernard Cheah
http://www.iis-resources.com/
http://www.iiswebcastseries.com/
http://www.msmvps.com/blogs/bernard/
"boston_bob" <boston_bob@discussions.microsoft.com> wrote in message
news:FD80A799-AEC9-4A7B-83C3-09A2750E086E@microsoft.com...
> We just changed ISP's to get a faster connection (bonded T1 3.0 mbps
> circuit). Our new ISP is hosting our DNS and has correctly (I think)
> setup
> an A record for ftp.
>
> Our web and ftp servers are on the same box and run off the same IP. Web
> access is having no problems but ftp access no longer works.
>
> We are running IIS5 on a Windows 2000 server and do not have anonymous
> access enabled. Even with anonymous access we still get the same error
> accessing the site.
>
> From Internet Explorer we get the 'FTP Folder Error: Windows cannot access
> this folder. Make sure you typed the file name correctly and that you
> have
> permission to access the folder. Details: The connection with the server
> was
> reset.' 3rd party FTP programs give a similar error when trying to
> connect.
>
> Everything was working fine before the ISP (and IP change). Everything
> else
> on the network including internet and mail access is working fine, just no
> FTP.
>
> I've tracert'd to the ftp address and there are no problems there so I'm
> asuming something on the server configuration is fouled up.
>
> Any help would be most appreciated.
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