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Home > Archive > Microsoft Content Management Server > June 2004 > SP1a Install Failure - MSIGetProductInfo
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SP1a Install Failure - MSIGetProductInfo
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| I am currently unable to install SP1a on one of our servers. I have successfully installed it on 3 other boxes.
To begin the self-extracting zip fails with a MCMS Edition detection encounter an MSI error. MSIGetProductInfo : 1608
After extracting the files and trying the "enterprise" folder set up. The set up acts as though it is doing a full install (I never see the "Upgrade" screen) and then fails.
This is the error at the end of the log:
OS Version: 5.0 Build: 2195 Service Pack: 4.0 Suite: 2 Product Type: 3
[8:42:39 PM Info] MSI installation returned 1603 - Fatal error during installation.
[8:42:39 PM Error] Error 0 occurred during MSI installation.
[8:42:39 PM Error] Action 20:39:20: RemoveExistingProducts. Removing applications
[8:42:39 PM Error]
=== Logging stopped: 8:42:43 PM Thursday, June 17, 2004 ===
=== Logging started a
=== Logging started at: 8:44:38 PM Thursday, June 17, 2004 Build: 5.0.4484.0 Calling process: C:\_downloads\MCMS2002_SP1a\SP1a\enterpr
ise\Setup.exe ===
Computer name: WPSCMS01
OS Version: 5.0 Build: 2195 Service Pack: 4.0 Suite: 2 Product Type: 3
[8:44:38 PM Info] Ran setup.exe from temp directory - return code: -2147467259
[8:44:38 PM Error] c:\depotcms\cmsmain\private\common\setup
\wizard\exe\util.cpp(2534): FAILED hr = 80004005
[8:44:38 PM Error] c:\depotcms\cmsmain\private\common\setup
\wizard\exe\setup.cpp(1031): FAILED hr = 80004005
[8:44:38 PM Info] Uninitializing COM.
[8:44:38 PM Info] Freeing command line.
[8:44:38 PM Info] Exiting setup, hr = -2147467259
Any help is much appreciated!
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| Stefan [MSFT] 2004-06-20, 11:28 pm |
| Hi Eric,
this error means "cannot run MSI from temp folder".
The error code indicates an access denied.
Please check the temp and tmp variables and check the associated folder.
It seems there is a problem with this folder.
Cheers,
Stefan.
--
This posting is provided "AS IS" with no warranties, and confers no rights.
MCMS FAQ:
http://download.microsoft.com/downl...6a/MCMS+2002+-+(complete)+FAQ.htm
MCMS Blog: http://blogs.msdn.com/stefan_gossner/category/4983.aspx
MCMS Sample Code:
http://www.gotdotnet.com/community/...t+S
erver
MCMS Whitepapers and other docs:
http://blogs.msdn.com/stefan_gossne...2/07/41859.aspx
--------------------------------
"eRic" <eRic@discussions.microsoft.com> wrote in message
news:6E916FD5-63DF-41AF-96E5-563284BCE7ED@microsoft.com...
> I am currently unable to install SP1a on one of our servers. I have
successfully installed it on 3 other boxes.
>
> To begin the self-extracting zip fails with a MCMS Edition detection
encounter an MSI error. MSIGetProductInfo : 1608
>
> After extracting the files and trying the "enterprise" folder set up. The
set up acts as though it is doing a full install (I never see the "Upgrade"
screen) and then fails.
>
> This is the error at the end of the log:
> OS Version: 5.0 Build: 2195 Service Pack: 4.0 Suite: 2 Product Type: 3
> [8:42:39 PM Info] MSI installation returned 1603 - Fatal error during
installation.
>
> [8:42:39 PM Error] Error 0 occurred during MSI installation.
> [8:42:39 PM Error] Action 20:39:20: RemoveExistingProducts. Removing
applications
> [8:42:39 PM Error]
> === Logging stopped: 8:42:43 PM Thursday, June 17, 2004 ===
> === Logging started a
>
> === Logging started at: 8:44:38 PM Thursday, June 17, 2004 Build:
5.0.4484.0 Calling process:
C:\_downloads\MCMS2002_SP1a\SP1a\enterpr
ise\Setup.exe ===
> Computer name: WPSCMS01
> OS Version: 5.0 Build: 2195 Service Pack: 4.0 Suite: 2 Product Type: 3
> [8:44:38 PM Info] Ran setup.exe from temp directory - return
code: -2147467259
> [8:44:38 PM Error]
c:\depotcms\cmsmain\private\common\setup
\wizard\exe\util.cpp(2534): FAILED
hr = 80004005
> [8:44:38 PM Error]
c:\depotcms\cmsmain\private\common\setup
\wizard\exe\setup.cpp(1031): FAILED
hr = 80004005
> [8:44:38 PM Info] Uninitializing COM.
> [8:44:38 PM Info] Freeing command line.
> [8:44:38 PM Info] Exiting setup, hr = -2147467259
>
> Any help is much appreciated!
>
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