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Home > Archive > Microsoft Content Management Server > March 2007 > ActiveX & IE 6
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| JYowler 2007-03-20, 7:16 pm |
| I am receiving this error: "click to run an ActiveX control on this webpage"
"internet explorer has encountered a problem and needs to close". When you
click "close", ALL explorer windows close out. This happens whenever I go to
to a website that I need frequently. Noone else has the prob.
Does anyone have the hotfix for this issue?
After reading the article below, I called microsoft to obtain the hotfix.
After giving all the information requested, I was told that I would be
transferred to Microsoft Support to obtain the hotfix. Once I was
disconnected, I called back, gave all the info again, then it rang busy.
Can anyone help? Thanks! 
Details below:
http://support.microsoft.com/kb/899812/en-us
CAUSE The issue occurs after you install security update 890923. This
update is documented in Microsoft Security Bulletin MS05-020. This issue
occurs because the Mshtml.dll file does not correctly handle a null pointer.
Hotfix information - A supported hotfix is now available from Microsoft.....
To resolve this problem immediately, contact Microsoft Product Support
Services to obtain the hotfix.... (800) MICROSOFT (642-7676)
http://support.microsoft.com/contactus/?ws=support
Note In special cases, charges that are ordinarily incurred for support
calls may be canceled if a Microsoft Support Professional determines that a
specific update will resolve your problem.
Thanks again!
| |
| Stefan Goßner [MSFT] 2007-03-21, 7:21 am |
| Hi,
please post this question into an IE related newsgroup.
Thanks,
Stefan
"JYowler" <JYowler@discussions.microsoft.com> wrote in message
news:6F4C80F0-6AC4-437F-9D7A-EF87DF3A9169@microsoft.com...
>I am receiving this error: "click to run an ActiveX control on this
>webpage"
> "internet explorer has encountered a problem and needs to close". When
> you
> click "close", ALL explorer windows close out. This happens whenever I go
> to
> to a website that I need frequently. Noone else has the prob.
>
> Does anyone have the hotfix for this issue?
>
> After reading the article below, I called microsoft to obtain the hotfix.
> After giving all the information requested, I was told that I would be
> transferred to Microsoft Support to obtain the hotfix. Once I was
> disconnected, I called back, gave all the info again, then it rang busy.
>
> Can anyone help? Thanks!
>
> Details below:
>
> http://support.microsoft.com/kb/899812/en-us
>
> CAUSE The issue occurs after you install security update 890923. This
> update is documented in Microsoft Security Bulletin MS05-020. This issue
> occurs because the Mshtml.dll file does not correctly handle a null
> pointer.
>
> Hotfix information - A supported hotfix is now available from
> Microsoft.....
> To resolve this problem immediately, contact Microsoft Product Support
> Services to obtain the hotfix.... (800) MICROSOFT (642-7676)
> http://support.microsoft.com/contactus/?ws=support
>
> Note In special cases, charges that are ordinarily incurred for support
> calls may be canceled if a Microsoft Support Professional determines that
> a
> specific update will resolve your problem.
>
> Thanks again!
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