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Home > Archive > Microsoft Content Management Server > September 2007 > MCMS 2001: Web Author hangs for IE6 / WinXP SP2
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| Author |
MCMS 2001: Web Author hangs for IE6 / WinXP SP2
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| John Kwasnik 2007-09-21, 7:19 pm |
| hi, all --
This is a fishing expedition. We're experiencing a mystery problem where
certain pages cause Web Author to hang for users running IE 6.0.2900 on WinXP
SP2 boxes. The hang always occurs when the user clicks the "Edit" link while
in Edit Mode. On hang, there is no recourse but to end IE in Task Manager.
-- same pages do NOT cause this behavior with IE 6.0.2800 on Win2K SP4 boxes
-- for pages based on the same template, some hang and others not
-- independent of user; same for authors as admin
-- web logs show "200" on the hanging request
Ideas, sympathy, flowers are welcome.
John Kwasnik
State of California
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| Stefan Goßner [MSFT] 2007-09-24, 7:24 am |
| Hi John,
please check if the popup blocker is enabled in IE.
If yes, please check if the problem is gone after disabling the popup
blocker.
Cheers,
Stefan
"John Kwasnik" <JohnKwasnik@discussions.microsoft.com> wrote in message
news:789E67CC-8699-4FA5-9675-A54F4FA3CCAC@microsoft.com...
> hi, all --
>
> This is a fishing expedition. We're experiencing a mystery problem where
> certain pages cause Web Author to hang for users running IE 6.0.2900 on
> WinXP
> SP2 boxes. The hang always occurs when the user clicks the "Edit" link
> while
> in Edit Mode. On hang, there is no recourse but to end IE in Task
> Manager.
>
> -- same pages do NOT cause this behavior with IE 6.0.2800 on Win2K SP4
> boxes
> -- for pages based on the same template, some hang and others not
> -- independent of user; same for authors as admin
> -- web logs show "200" on the hanging request
>
> Ideas, sympathy, flowers are welcome.
>
> John Kwasnik
> State of California
>
>
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| John Kwasnik 2007-09-24, 1:22 pm |
| Stefan --
Thanks for the reply.
We did verify that the IE popup blocker was turned off, and that users had
not installed Google or Yahoo or whatever toolbars which also contain popup
blockers.
The "hang" specifically: Task Manager reports that IE is "not responding".
Further investigation: we tried deleting the offending postings, and
reposting them. This doesn't help, so whatever it is, is in the page.
Placeholders do not contain any scripts, or anything except plain text and
the html tags inserted by Web Author. We still can't find anything different
between pages that work and those that don't.
John Kwasnik
State of California
(We can still edit via Site Builder or Web Author on a Win2K box ... but the
whole idea of content management is to distribute authorship AWAY from the IT
crew.)
"Stefan Goßner [MSFT]" wrote:
> Hi John,
>
> please check if the popup blocker is enabled in IE.
> If yes, please check if the problem is gone after disabling the popup
> blocker.
>
> Cheers,
> Stefan
>
> "John Kwasnik" <JohnKwasnik@discussions.microsoft.com> wrote in message
> news:789E67CC-8699-4FA5-9675-A54F4FA3CCAC@microsoft.com...
>
>
>
| |
| Stefan Goßner [MSFT] 2007-09-24, 1:22 pm |
| Hi John,
you might want to open a support call for this as this requires a more
detailed investigation.
Cheers,
Stefan
"John Kwasnik" <JohnKwasnik@discussions.microsoft.com> wrote in message
news:CA583F41-3158-49EF-979D-0D4525A11425@microsoft.com...[vbcol=seagreen]
> Stefan --
>
> Thanks for the reply.
>
> We did verify that the IE popup blocker was turned off, and that users had
> not installed Google or Yahoo or whatever toolbars which also contain
> popup
> blockers.
>
> The "hang" specifically: Task Manager reports that IE is "not
> responding".
>
> Further investigation: we tried deleting the offending postings, and
> reposting them. This doesn't help, so whatever it is, is in the page.
> Placeholders do not contain any scripts, or anything except plain text and
> the html tags inserted by Web Author. We still can't find anything
> different
> between pages that work and those that don't.
>
> John Kwasnik
> State of California
>
> (We can still edit via Site Builder or Web Author on a Win2K box ... but
> the
> whole idea of content management is to distribute authorship AWAY from the
> IT
> crew.)
>
> "Stefan Goßner [MSFT]" wrote:
>
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| John Kwasnik 2007-09-26, 1:22 pm |
|
It turns out that the cause is template design. The designer wanted to
insulate Web Author users from difficulties with table formatting, and coded
one placeholder for each table cell in a 50x3 table ... has been OK with
Win2K, but IE with WinXP can't handle that.
We're going to change the template as our fix.
Thanks for your help,
John Kwasnik
State of California
"Stefan Goßner [MSFT]" wrote:
> Hi John,
>
> you might want to open a support call for this as this requires a more
> detailed investigation.
>
> Cheers,
> Stefan
>
>
> "John Kwasnik" <JohnKwasnik@discussions.microsoft.com> wrote in message
> news:CA583F41-3158-49EF-979D-0D4525A11425@microsoft.com...
>
>
>
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