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Home > Archive > Commerce Server General > March 2005 > DirectMailer / DCOM error
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DirectMailer / DCOM error
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| Mickaël Parisot 2005-03-09, 7:46 am |
| Hello,
I have the following installation :
- computer A : Windows 2000 Server SP4, Commerce Server 2002 SP3
- computer B : Windows 2000 Server SP4, SQL Server 2000 SP3 and DirectMailer
Service
Our Commerce Server site has been deployed and everything should have been
configured properly since all functionnalities seems to work. All but one :
the DirectMailer service is not running well.
When I try to launch a DirectMailing Test on computer A, a SQL Agent job is
launched on computer B as it should be. But the job is never done and the
event viewer show the following errors :
In APPLICATION LOG:
-------------------------------------------------------------------------------------------
Event Type: Error
Event Source: Commerce Server Direct Mailer
Event Category: None
Event ID: 515
Date: 3/8/2005
Time: 4:54:02 PM
User: N/A
Computer: FRXXXDCXSQL01
Description:
Impossible d'accéder aux informations de configuration du service en raison
de l'erreur suivante : hr=0x80020009!x! Résolvez le problème et redémarrez
le service
Event Type: Error
Event Source: Commerce Server 2002
Event Category: None
Event ID: 36865
Date: 3/8/2005
Time: 4:54:02 PM
User: N/A
Computer: FRXXXDCXSQL01
Description:
Erreur dans l'objet Commerce Administration : Description -
'GlobalConfig:Initialize : Can't find DLL entry point GetPhysicalCPUCount in
cs45_ca.dll'
In SYSTEM LOG:
-------------------------------------------------------------------------------------------
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7023
Date: 3/8/2005
Time: 4:54:02 PM
User: N/A
Computer: FRXXXDCXSQL01
Description:
The Service de publipostage Commerce Server service terminated with the
following error:
Exception occurred.
Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10010
Date: 3/8/2005
Time: 4:45:56 PM
User: FRXXXDCXSQL01\Administrator
Computer: FRXXXDCXSQL01
Description:
The server {81FFFFC3-3B83-11D2-901A-00C04F8EC3B4} did not register with DCOM
within the required timeout.
------------------------------------------------------------------------------
I checked in the registry the server identified by
{81FFFFC3-3B83-11D2-901A-00C04F8EC3B4} and it corresponds to DirectMailer
class. As far as I understand, this component cannot register with DCOM
because it cannot access to the GlobalConfig object. So, I checked the
configuration of this object in the COM component services but I can't see
something wrong : the identities, the roles, everything seems correct.
I am searching a solution for a long time now, I have read a lot of
documentation, I have read all the related topics in the MSDN KB, in the
Microsoft Commerce Server Newsgroups, even in Google groups but I don't have
a clue and this application should already have been deployed. Somebody could
help please ?
Mickaël Parisot
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| Mickaël Parisot 2005-03-10, 2:47 am |
| Finally, I found the problem : the file cs45_ca.dll in WINNT/System32 was not
up to date. It seems that the SP3 of Commerce Server did not install properly
for an unknown reason. I don't know why this happen but I copied the good
version of the DLL from another installation and now everything works again.
"Mickaël Parisot" wrote:
> Hello,
>
> I have the following installation :
> - computer A : Windows 2000 Server SP4, Commerce Server 2002 SP3
> - computer B : Windows 2000 Server SP4, SQL Server 2000 SP3 and DirectMailer
> Service
>
> Our Commerce Server site has been deployed and everything should have been
> configured properly since all functionnalities seems to work. All but one :
> the DirectMailer service is not running well.
>
> When I try to launch a DirectMailing Test on computer A, a SQL Agent job is
> launched on computer B as it should be. But the job is never done and the
> event viewer show the following errors :
>
> In APPLICATION LOG:
> -------------------------------------------------------------------------------------------
> Event Type: Error
> Event Source: Commerce Server Direct Mailer
> Event Category: None
> Event ID: 515
> Date: 3/8/2005
> Time: 4:54:02 PM
> User: N/A
> Computer: FRXXXDCXSQL01
> Description:
> Impossible d'accéder aux informations de configuration du service en raison
> de l'erreur suivante : hr=0x80020009!x! Résolvez le problème et redémarrez
> le service
>
> Event Type: Error
> Event Source: Commerce Server 2002
> Event Category: None
> Event ID: 36865
> Date: 3/8/2005
> Time: 4:54:02 PM
> User: N/A
> Computer: FRXXXDCXSQL01
> Description:
> Erreur dans l'objet Commerce Administration : Description -
> 'GlobalConfig:Initialize : Can't find DLL entry point GetPhysicalCPUCount in
> cs45_ca.dll'
>
> In SYSTEM LOG:
> -------------------------------------------------------------------------------------------
> Event Type: Error
> Event Source: Service Control Manager
> Event Category: None
> Event ID: 7023
> Date: 3/8/2005
> Time: 4:54:02 PM
> User: N/A
> Computer: FRXXXDCXSQL01
> Description:
> The Service de publipostage Commerce Server service terminated with the
> following error:
> Exception occurred.
>
> Event Type: Error
> Event Source: DCOM
> Event Category: None
> Event ID: 10010
> Date: 3/8/2005
> Time: 4:45:56 PM
> User: FRXXXDCXSQL01\Administrator
> Computer: FRXXXDCXSQL01
> Description:
> The server {81FFFFC3-3B83-11D2-901A-00C04F8EC3B4} did not register with DCOM
> within the required timeout.
> ------------------------------------------------------------------------------
>
> I checked in the registry the server identified by
> {81FFFFC3-3B83-11D2-901A-00C04F8EC3B4} and it corresponds to DirectMailer
> class. As far as I understand, this component cannot register with DCOM
> because it cannot access to the GlobalConfig object. So, I checked the
> configuration of this object in the COM component services but I can't see
> something wrong : the identities, the roles, everything seems correct.
> I am searching a solution for a long time now, I have read a lot of
> documentation, I have read all the related topics in the MSDN KB, in the
> Microsoft Commerce Server Newsgroups, even in Google groups but I don't have
> a clue and this application should already have been deployed. Somebody could
> help please ?
>
> Mickaël Parisot
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