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Home > Archive > Commerce Server Setup > January 2005 > Commerce Server 2002 and Windows Server 2003 installation issues
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Commerce Server 2002 and Windows Server 2003 installation issues
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| Matt Pothier 2005-01-17, 5:54 pm |
| We've been troubleshooting a problem for days without any luck. We had a
clean install of Windows Server 2003. We installed SQL Server 2000 with
sp3a and BizTalk Server 2002 with sp1 fine. However, we can not seem to
get Commerce Server 2002 to install and run correctly. We install Commerce
Server with no errors being reported, reboot the server, and all looks good.
All services are running (Direct Mail, Listener, Predictor). We did not
access commerce server, since sp2 or high is required for Win2003. We
apply Commerce Server 2002 - SP3 and run the CommerceServer2002 vbs script
that comes with the service pack. Reboot the server again and then try to
access Commerce Server.
The Direct Mail service will not start and we get an error when trying to
access the Predictor and Direct Mail global services from within Commerce
Server Manager:
Looking at the event log, we have 3 errors:
The 1st is at the Commerce Server level:
Event Type: Error
Event Source: Commerce Server 2002
Event Category: None
Event ID: 36865
Date: 1/17/2005
Time: 5:46:50 PM
User: N/A
Computer: MyWin2003Server
Description:
Error in Commerce Administration Object : Description -
'GlobalConfig:Initialize : Automation error
Library not registered. '
The second a Direct Mailer event from the service start failure:
Event Type: Error
Event Source: Commerce Server Direct Mailer
Event Category: None
Event ID: 515
Date: 1/17/2005
Time: 5:46:50 PM
User: N/A
Computer: MyWin2003Server
Description:
Cannot access the service configuration information due to the following
error: hr=0x80020009!x! Please fix the problem and restart the service
The other error occurs when we try to access the Global Objects from within
Commerce Server Manager. We receive a dialog stating "An Error occurred
while attempting to initialize the Commerce Server Administration object".
The event log message for this error is listed below:
Event Type: Error
Event Source: Commerce Server 2002
Event Category: None
Event ID: 36865
Date: 1/17/2005
Time: 5:47:38 PM
User: N/A
Computer: MyWin2003Server
Description:
Error in Commerce Administration Object : Description -
'GlobalConfig2:Initialize : Automation error
Library not registered. '
I am assuming that all errors are related to the same problem, but I have no
idea what to do. We have uninstalled/reinstalled several times as local
administrator. The last resort would be to rebuild the server again, which
will take days.
Does anyone have another suggestion? Has anyone seen this issue before?
Thanks,
-Matt
| |
| James Walters [MSFT] 2005-01-27, 8:47 pm |
| For Biztalk and Commerce to function properly on the same box the
installation order is very important. Download MSIB 2.5 and refer to the
singlebox/devbox config documentation. This will show you all the steps
necessary.
http://www.microsoft.com/downloads/...1578-1FFA-4E6C-
9AB0-D209B702DF45&displaylang=en
-James
This posting is provided "AS IS" with no warranties, and confers no rights.
EBusiness Server Team
From: "Matt Pothier" <Matt.Pothier@sonepar-us.com>
Subject: Commerce Server 2002 and Windows Server 2003 installation issues
Date: Mon, 17 Jan 2005 18:06:57 -0500
Newsgroups: microsoft.public.commerceserver.setup.deploymentoperations
We've been troubleshooting a problem for days without any luck. We had a
clean install of Windows Server 2003. We installed SQL Server 2000 with
sp3a and BizTalk Server 2002 with sp1 fine. However, we can not seem to
get Commerce Server 2002 to install and run correctly. We install
Commerce
Server with no errors being reported, reboot the server, and all looks
good.
All services are running (Direct Mail, Listener, Predictor). We did not
access commerce server, since sp2 or high is required for Win2003. We
apply Commerce Server 2002 - SP3 and run the CommerceServer2002 vbs script
that comes with the service pack. Reboot the server again and then try to
access Commerce Server.
The Direct Mail service will not start and we get an error when trying to
access the Predictor and Direct Mail global services from within Commerce
Server Manager:
Looking at the event log, we have 3 errors:
The 1st is at the Commerce Server level:
Event Type: Error
Event Source: Commerce Server 2002
Event Category: None
Event ID: 36865
Date: 1/17/2005
Time: 5:46:50 PM
User: N/A
Computer: MyWin2003Server
Description:
Error in Commerce Administration Object : Description -
'GlobalConfig:Initialize : Automation error
Library not registered. '
The second a Direct Mailer event from the service start failure:
Event Type: Error
Event Source: Commerce Server Direct Mailer
Event Category: None
Event ID: 515
Date: 1/17/2005
Time: 5:46:50 PM
User: N/A
Computer: MyWin2003Server
Description:
Cannot access the service configuration information due to the following
error: hr=0x80020009!x! Please fix the problem and restart the service
The other error occurs when we try to access the Global Objects from within
Commerce Server Manager. We receive a dialog stating "An Error occurred
while attempting to initialize the Commerce Server Administration object".
The event log message for this error is listed below:
Event Type: Error
Event Source: Commerce Server 2002
Event Category: None
Event ID: 36865
Date: 1/17/2005
Time: 5:47:38 PM
User: N/A
Computer: MyWin2003Server
Description:
Error in Commerce Administration Object : Description -
'GlobalConfig2:Initialize : Automation error
Library not registered. '
I am assuming that all errors are related to the same problem, but I have
no
idea what to do. We have uninstalled/reinstalled several times as local
administrator. The last resort would be to rebuild the server again, which
will take days.
Does anyone have another suggestion? Has anyone seen this issue before?
Thanks,
-Matt
| |
| Matt Pothier 2005-01-31, 5:53 pm |
| Thank you James. We solved the issue by shutting down all unnecessary
services (including BizTalk server and Reporting services) prior to
installing CS2K2 and SP3. Everything installed fine and we are off and
running. I will look at the documentation you mentioned however. It may
shed some light on other things for me as well.
-Matt
"James Walters [MSFT]" <jamesw@online.nospam.microsoft.com> wrote in message
news:0W5xY%23MBFHA.1680@cpmsftngxa10.phx.gbl...
> For Biztalk and Commerce to function properly on the same box the
> installation order is very important. Download MSIB 2.5 and refer to the
> singlebox/devbox config documentation. This will show you all the steps
> necessary.
>
> http://www.microsoft.com/downloads/...1578-1FFA-4E6C-
> 9AB0-D209B702DF45&displaylang=en
>
> -James
>
> This posting is provided "AS IS" with no warranties, and confers no
> rights.
>
> EBusiness Server Team
>
>
> From: "Matt Pothier" <Matt.Pothier@sonepar-us.com>
> Subject: Commerce Server 2002 and Windows Server 2003 installation issues
> Date: Mon, 17 Jan 2005 18:06:57 -0500
> Newsgroups: microsoft.public.commerceserver.setup.deploymentoperations
>
> We've been troubleshooting a problem for days without any luck. We had a
> clean install of Windows Server 2003. We installed SQL Server 2000 with
> sp3a and BizTalk Server 2002 with sp1 fine. However, we can not seem to
> get Commerce Server 2002 to install and run correctly. We install
> Commerce
> Server with no errors being reported, reboot the server, and all looks
> good.
> All services are running (Direct Mail, Listener, Predictor). We did not
> access commerce server, since sp2 or high is required for Win2003. We
> apply Commerce Server 2002 - SP3 and run the CommerceServer2002 vbs script
> that comes with the service pack. Reboot the server again and then try
> to
> access Commerce Server.
>
> The Direct Mail service will not start and we get an error when trying to
> access the Predictor and Direct Mail global services from within Commerce
> Server Manager:
>
> Looking at the event log, we have 3 errors:
>
> The 1st is at the Commerce Server level:
>
> Event Type: Error
> Event Source: Commerce Server 2002
> Event Category: None
> Event ID: 36865
> Date: 1/17/2005
> Time: 5:46:50 PM
> User: N/A
> Computer: MyWin2003Server
> Description:
> Error in Commerce Administration Object : Description -
> 'GlobalConfig:Initialize : Automation error
> Library not registered. '
>
>
> The second a Direct Mailer event from the service start failure:
>
> Event Type: Error
> Event Source: Commerce Server Direct Mailer
> Event Category: None
> Event ID: 515
> Date: 1/17/2005
> Time: 5:46:50 PM
> User: N/A
> Computer: MyWin2003Server
> Description:
> Cannot access the service configuration information due to the following
> error: hr=0x80020009!x! Please fix the problem and restart the service
>
>
> The other error occurs when we try to access the Global Objects from
> within
> Commerce Server Manager. We receive a dialog stating "An Error occurred
> while attempting to initialize the Commerce Server Administration object".
> The event log message for this error is listed below:
>
> Event Type: Error
> Event Source: Commerce Server 2002
> Event Category: None
> Event ID: 36865
> Date: 1/17/2005
> Time: 5:47:38 PM
> User: N/A
> Computer: MyWin2003Server
> Description:
> Error in Commerce Administration Object : Description -
> 'GlobalConfig2:Initialize : Automation error
> Library not registered. '
>
>
> I am assuming that all errors are related to the same problem, but I have
> no
> idea what to do. We have uninstalled/reinstalled several times as local
> administrator. The last resort would be to rebuild the server again,
> which
> will take days.
>
> Does anyone have another suggestion? Has anyone seen this issue before?
>
> Thanks,
>
> -Matt
>
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