BizTalk Server - btsntsvc.exe crashing

Author

btsntsvc.exe crashing

eXavier

2005-10-24, 10:32 am

Hello,
We experience issue with crashing of btsntsvc.exe.

There is following error in windows event log (System):

Event Type: Error
Event Source: BizTalk NT Service
Event Category: None
Event ID: 1000
Date: 18.10.2005
Time: 16:46:58
User: N/A
Computer: CHDNT51
Description:
The description for Event ID ( 1000 ) in Source ( BizTalk NT Service )
cannot be found. The local computer may not have the necessary registry
information or message DLL files to display messages from a remote computer.
You may be able to use the /AUXSOURCE= flag to retrieve this description; see
Help and Support for details. The following information is part of the event:
btsntsvc.exe; 3.0.4902.0; unknown; 0.0.0.0; 6009294e.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 62 74 73 ure bts
0018: 6e 74 73 76 63 2e 65 78 ntsvc.ex
0020: 65 20 33 2e 30 2e 34 39 e 3.0.49
0028: 30 32 2e 30 20 69 6e 20 02.0 in
0030: 75 6e 6b 6e 6f 77 6e 20 unknown
0038: 30 2e 30 2e 30 2e 30 20 0.0.0.0
0040: 61 74 20 6f 66 66 73 65 at offse
0048: 74 20 36 30 30 39 32 39 t 600929
0050: 34 65 0d 0a 4e..

Our environment is as follows:
2 servers in Biztalk Group and 2 servers running in SQL Cluster. Operating
system on all servers is Windows Server 2003 Standard Edition, we use Biztalk
Server 2004 Enterprise + SP1. OS are updated by Windows update - on
productive environment with delay - only when passed tests on staging.
We have created 4 biztalk hosts, there is an instance of the host on each of
the two machines in biztalk group. Service btsntsvc.exe crashes on both
machines. As there is 'Restart service' on failure set in service's Recovery
setting, biztalk is restarted after 1 minute and continues processing.
Sometimes it happens that it crashes continuously several times after
restarting the service, so there are errors in log by minutes.
I went through event logs on all machines trying to find any correlation but
the crashing appears at unpredictable times, during huge load as well as in
times when there is no activity on servers. There appear two values of offset
in the error message (data part): 6009294e and 60094ede. When there are
continuous crashes, there is also offset 00000000 as the last error in the
chain. The continuous crashing causes us delays in business.

The four biztalk hosts we have are:
'Receive' - executing all receive adapters
'BiztalkServerApplication' - executing orchestrations
'SendMQ' - executing send adapters for IBM MQ
'Send' - all other send adapters

The system has been running for 1 month now - I did some statistics of
crashing from event log:

Machine 1
-----------------------------
BiztalkServerApplication: 44
Send: 18
Receive: 5
SendMQ: 0

Machine 2
------------------------------
BiztalkServerApplication: 52
Send: 37
Receive: 7
SendMQ: 1

Could someone explain the error in details? What steps should we do to
identify cause of the crashing? As the offset values are repeating, it looks
like it should be possible to determine the cause. How can we debug this or
where to find more information? We also have staging environment with the
same configuration. The crashing occurs also there with similar frequency.

Thanks in advance,
eXavier

Jeff Lynch

2005-10-24, 10:32 am

I would definitely open a support case with Microsoft. The BizTalk team is
very good about getting back to you in a few hours, especially with a
"system down" issue. If you have the same issue on a development server, you
could attach to the host instance and use the Visual Studio debugger to get
some idea of what is happening.

I would start by looking at the most obvious things first such as any custom
pipeline components or adapters. Try running using the standard FILE
adapters and see if the failures still occur. If they do look at your
pipelines. If not look at your adapters. The most obvious one would be the
MQ Adapter.

PS: It's also better to post to one newsgroup at a time for issues like
this.

--
Jeff Lynch
"A BizTalk Enthusiast"
http://codebetter.com/blogs/jeff.lynch

"eXavier" <eXavier@community.nospam> wrote in message
news:AAA43E88-10F0-448C-B484-170B65286869@microsoft.com...
> Hello,
> We experience issue with crashing of btsntsvc.exe.
>
> There is following error in windows event log (System):
>
> Event Type: Error
> Event Source: BizTalk NT Service
> Event Category: None
> Event ID: 1000
> Date: 18.10.2005
> Time: 16:46:58
> User: N/A
> Computer: CHDNT51
> Description:
> The description for Event ID ( 1000 ) in Source ( BizTalk NT Service )
> cannot be found. The local computer may not have the necessary registry
> information or message DLL files to display messages from a remote
> computer.
> You may be able to use the /AUXSOURCE= flag to retrieve this description;
> see
> Help and Support for details. The following information is part of the
> event:
> btsntsvc.exe; 3.0.4902.0; unknown; 0.0.0.0; 6009294e.
> Data:
> 0000: 41 70 70 6c 69 63 61 74 Applicat
> 0008: 69 6f 6e 20 46 61 69 6c ion Fail
> 0010: 75 72 65 20 20 62 74 73 ure bts
> 0018: 6e 74 73 76 63 2e 65 78 ntsvc.ex
> 0020: 65 20 33 2e 30 2e 34 39 e 3.0.49
> 0028: 30 32 2e 30 20 69 6e 20 02.0 in
> 0030: 75 6e 6b 6e 6f 77 6e 20 unknown
> 0038: 30 2e 30 2e 30 2e 30 20 0.0.0.0
> 0040: 61 74 20 6f 66 66 73 65 at offse
> 0048: 74 20 36 30 30 39 32 39 t 600929
> 0050: 34 65 0d 0a 4e..
>
>
> Our environment is as follows:
> 2 servers in Biztalk Group and 2 servers running in SQL Cluster. Operating
> system on all servers is Windows Server 2003 Standard Edition, we use
> Biztalk
> Server 2004 Enterprise + SP1. OS are updated by Windows update - on
> productive environment with delay - only when passed tests on staging.
> We have created 4 biztalk hosts, there is an instance of the host on each
> of
> the two machines in biztalk group. Service btsntsvc.exe crashes on both
> machines. As there is 'Restart service' on failure set in service's
> Recovery
> setting, biztalk is restarted after 1 minute and continues processing.
> Sometimes it happens that it crashes continuously several times after
> restarting the service, so there are errors in log by minutes.
> I went through event logs on all machines trying to find any correlation
> but
> the crashing appears at unpredictable times, during huge load as well as
> in
> times when there is no activity on servers. There appear two values of
> offset
> in the error message (data part): 6009294e and 60094ede. When there are
> continuous crashes, there is also offset 00000000 as the last error in the
> chain. The continuous crashing causes us delays in business.
>
> The four biztalk hosts we have are:
> 'Receive' - executing all receive adapters
> 'BiztalkServerApplication' - executing orchestrations
> 'SendMQ' - executing send adapters for IBM MQ
> 'Send' - all other send adapters
>
> The system has been running for 1 month now - I did some statistics of
> crashing from event log:
>
> Machine 1
> -----------------------------
> BiztalkServerApplication: 44
> Send: 18
> Receive: 5
> SendMQ: 0
>
> Machine 2
> ------------------------------
> BiztalkServerApplication: 52
> Send: 37
> Receive: 7
> SendMQ: 1
>
> Could someone explain the error in details? What steps should we do to
> identify cause of the crashing? As the offset values are repeating, it
> looks
> like it should be possible to determine the cause. How can we debug this
> or
> where to find more information? We also have staging environment with the
> same configuration. The crashing occurs also there with similar frequency.
>
> Thanks in advance,
> eXavier
>
>

WenJun Zhang[msft]

2005-10-24, 10:32 am

Hi Xavier,

I've replied you in biztalk.general newsgroup. Thanks.

Best regards,

WenJun Zhang
Microsoft Online Partner Support

This posting is provided "AS IS" with no warranties, and confers no rights.

greenpj@yahoo.com

2005-10-30, 7:47 am

I don't know what's causing your particular problem, but some time ago
I had BT service crashing all over the place. After weeks of getting
nowhere and the project almost done-for, I accidentally stumbled across
the cause - a piece of junk tool I had installed which even when not
running, caused it to crash.

My suggestion is that you very carefully check what's installed on your
servers. Don't take any changes - remove everything that isn't
essential. The tool I had problems with was HTTPLook - a simple HTTP
monitoring tool but it installed some DLL which managed to mess with
BT.

Paul.

eXavier

2005-10-31, 2:48 am

Thanks for suggestion, but as the crashing appears on staging and productive
environment, there is no unnecessary software installed there. Machines were
clean (fresh OS installed) then we install Biztalk and all 3rd party
components and our product.

Thanks anyway.
eXavier

"greenpj@yahoo.com" wrote:

> I don't know what's causing your particular problem, but some time ago
> I had BT service crashing all over the place. After weeks of getting
> nowhere and the project almost done-for, I accidentally stumbled across
> the cause - a piece of junk tool I had installed which even when not
> running, caused it to crash.
>
> My suggestion is that you very carefully check what's installed on your
> servers. Don't take any changes - remove everything that isn't
> essential. The tool I had problems with was HTTPLook - a simple HTTP
> monitoring tool but it installed some DLL which managed to mess with
> BT.
>
> Paul.
>
>