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Home > Archive > Domain Name Registries > February 2005 > NameSecure email forwarding down.
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NameSecure email forwarding down.
|
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| jgood@baseops.com 2005-02-02, 5:46 pm |
| Anyone else noticed that namesecure's email forwarding has stopped
working over the past few days? I think it's terrible that they have no
technical support at all, and refuse to answer any emails about the
lack of services. Several people I know have seen the same problem over
the past two days.
Is there a good reliable alternative, with decent support? Everyone is
going to have problems at some time, but a totally lack of communcation
about it is inexcusable. And very unprofessional.
-James.
| |
| Chris Leicher 2005-02-05, 8:45 pm |
| jgood@baseops.com wrote in news:1107376653.514052.59550
@z14g2000cwz.googlegroups.com:
> Anyone else noticed that namesecure's email forwarding has stopped
> working over the past few days? I think it's terrible that they have no
> technical support at all, and refuse to answer any emails about the
> lack of services. Several people I know have seen the same problem over
> the past two days.
>
> Is there a good reliable alternative, with decent support? Everyone is
> going to have problems at some time, but a totally lack of communcation
> about it is inexcusable. And very unprofessional.
I got the same problem with my domain. This is the second time in 2
years... I hope the fix it soon!
If it doesn't work; for a few days it's not so bad(if you consider all the
spam) only communicate about it!
Chris
| |
|
| Same here!
A real pain in the XXX! The problem has persisted for several
days...you would think they could repair the damn thing quicker...
| |
| Cuthbert.J.Twillie 2005-02-05, 8:45 pm |
| As others have said, same here.
You'd think they would at least respond, or post about the problem on
the Web-site.
These things happen, but fess up! And give us an idea of what is
happening, and when it'll be fixed !
On 2 Feb 2005 12:37:33 -0800, jgood@baseops.com wrote:
>Anyone else noticed that namesecure's email forwarding has stopped
>working over the past few days? I think it's terrible that they have no
>technical support at all, and refuse to answer any emails about the
>lack of services. Several people I know have seen the same problem over
>the past two days.
>
>Is there a good reliable alternative, with decent support? Everyone is
>going to have problems at some time, but a totally lack of communcation
>about it is inexcusable. And very unprofessional.
>
>-James.
| |
| carpo_via 2005-02-05, 8:45 pm |
| jgood@baseops.com wrote:
> Anyone else noticed that namesecure's email forwarding has stopped
> working over the past few days? I think it's terrible that they have
no
> technical support at all, and refuse to answer any emails about the
> lack of services. Several people I know have seen the same problem
over
> the past two days.
>
> Is there a good reliable alternative, with decent support? Everyone
is
> going to have problems at some time, but a totally lack of
communcation
> about it is inexcusable. And very unprofessional.
>
> -James.
First it slowed, now it's stopped. I've lost some damned important
personal correspondence - not just spam. Worse yet, I can't even log
in at their site (with credentials that worked three months ago). It
would be great to hear about an alternative. At least Network
Solutions (pricy as they are) would be reachable to discuss... anybody
have a recommendation?
| |
|
| I'm also in the same bind and have starting looking for an alternative.
I'd appreciate hearing what others are doing.
I placed a call this morning to Scott Davis, who is listed the
"technical contact" for the namesecure domain, at 1-925-980-4017. I
was first shunted to his pager - and was then informed that it was not
on. I finally left a voice mail, but (no big surprise) haven't heard
back.
TPG
| |
| a_ginn@yahoo.com 2005-02-06, 2:45 am |
| How did you get the "Scott Davis" at 1-925-980-4017 listing? That did
not
show up on the WhoIs for NameSecure. I get the following:
Administrative Contact:
NameSecure LLC
Phone: 570-708-8418
E-mail: support@namesecure.com
However, according to the InterNIC directory of registrars, the listed
contact is as follows. I called it, and it's WRONG. The physical
address
and phone number are for NetworkSolutions! ( BTW, the list of ICANN
accredited registrars is at: http://www.internic.net/alpha.html).
NameSecure L.L.C.
13200 Woodland Park Road
Herndon, Virginia 20171
United States
(703) 668-4600
support@namesecure.com
As a final test, I tried using an email test at
http://www.dnsstuff.com/ ,
which shows the progess of connecting to the namesecure.com mail
forwarder
server. According to the test, mf.namesecure.com is down.
| |
|
|
| carpo_via 2005-02-06, 5:46 pm |
|
> As a final test, I tried using an email test at
> http://www.dnsstuff.com/ ,
> which shows the progess of connecting to the namesecure.com mail
> forwarder
> server. According to the test, mf.namesecure.com is down.
I wish that were the case, but it's still accepting connections on port
25, and test messages sent yesterday still haven't bounced. It seems
more likely that it's up, and is sending our email into the proverbial
bit-bucket.
Filing a complaint with ICANN seemed like a good idea, so I did that
too.
Namesecure suggests that it offers 24/7 telephone support if you buy
web hosting from them. I wouldn't buy web hosting from them on a bet,
now, but does anybody have that phone number?
| |
|
|
a_ginn@yahoo.com wrote:
> How did you get the "Scott Davis" at 1-925-980-4017 listing? That
did
> not
> show up on the WhoIs for NameSecure.
> . . .
I found it on the WHOIS put up by the American Registry of Internet
Numbers (ARIN).
TPG
| |
| Chris Leicher 2005-02-06, 5:46 pm |
| "TPG" <giammo@mindspring.com> wrote in news:1107644606.583751.301300
@z14g2000cwz.googlegroups.com:
> I'm also in the same bind and have starting looking for an
alternative.
> I'd appreciate hearing what others are doing.
>
> I placed a call this morning to Scott Davis, who is listed the
> "technical contact" for the namesecure domain, at 1-925-980-4017. I
> was first shunted to his pager - and was then informed that it was
not
> on. I finally left a voice mail, but (no big surprise) haven't heard
> back.
>
Hello,
I did some research at arin.net and find some more names:
TechHandle: KM721-ARIN
TechName: MONE, KIERAN
TechPhone: +1-925-363-6651
TechEmail: KMONE@namesecure.com
and a company on the same adres :
OrgTechHandle: ZH17-ARIN
OrgTechName: Hurricane Electric
OrgTechPhone: +1-510-580-4100
OrgTechEmail: hostmaster@he.net
Voice 510.580.4100
Fax 510.580.4151
Comments? info@he.net
and have a look at there web site:www.he.net
Give it a try and call them.
Chris
| |
| Chris Leicher 2005-02-06, 5:46 pm |
| Chris Leicher <cleicher@N/O***Sp@M\knoware.nl> wrote in
news:1109noq6ss5mm7b@corp.supernews.com:
> jgood@baseops.com wrote in news:1107376653.514052.59550
> @z14g2000cwz.googlegroups.com:
>
>
> I got the same problem with my domain. This is the second time in 2
> years... I hope the fix it soon!
>
> If it doesn't work; for a few days it's not so bad(if you consider all
> the spam) only communicate about it!
>
I just got my first mail in 3 day's and the mailserver is responding
*slowly*.
Chris
| |
| a_ginn@yahoo.com 2005-02-06, 5:46 pm |
| Chris Leicher wrote:
> Chris Leicher <cleicher@N/O***Sp@M\knoware.nl> wrote in
> news:1109noq6ss5mm7b@corp.supernews.com:
> [ ... ]
> I just got my first mail in 3 day's and the mailserver is
> responding *slowly*.
>
> Chris
Are you sure it's email that has been forwarded by namesecure and not
email that was sent directly to your destination address?
Also, can someone help to intepret the results of the DNS test report
for namesecure.com at: http://www.dnsreport.com ?
There are some really disturbing findings about the DNS and
mailservers at namesecure. I wonder if someone has re-directed all
emails for criminal reasons.
One of the warnings is about the mailserver host greeting:
WARNING: One or more of your mailservers is claiming to be a
host other than what it really is (the SMTP greeting should
be a 3-digit code, followed by a space or a dash, then the
host name). This probably won't cause any harm, but is a
technical violation of RFC821 4.3 (and RFC2821 4.3.1). Note
that the hostname given in the SMTP greeting should have an
A record pointing back to the same server.
mail.namesecure.com claims to be non-existent host
thule.draconis.marisoftinc.com:
220 thule.draconis.marisoftinc.com ESMTP Server (Microsoft
Exchange Internet Mail Service 5.5.2658.3) ready
| |
| Chris Leicher 2005-02-06, 5:46 pm |
| a_ginn@yahoo.com wrote in news:1107715534.509954.262080
@o13g2000cwo.googlegroups.com:
> Chris Leicher wrote:
>
> Are you sure it's email that has been forwarded by namesecure and not
> email that was sent directly to your destination address?
Yes, it was a mail forwared by namesecure.
it's a simple test to see if namesecure is working:
telnet mf.namesecure.com 25
And if you see a prompt from namesecure you are sure it's working.
| |
|
|
I just got a message from Namesecure stating that they are aware of the
mail "slowdown" and are working on it.
Interestingly, I stumbled on an obscure link in the Namesecure website
that pointed to a FAQ regarding a planned EMail upgrade. It said that
customers would be warned ahead of such an upgrade. They indicated
that it would be all over in 12 hours and that the customers would be
informed when it had been completed. Most mail would be held for
forwarding for the duration of the upgrade - although there was a
possibility that a few might be lost.
In spite of their claim, I for one was never informed of the planned
upgrade - and it sure has lasted more than 12 hours.
An odd fact regarding the recent message that I just received from
Namesecure is that the routing in the header shows that it passed
through a Network Solutions server. I called Network Solutions and
asked for further information and was (politely) informed that
Namesecure had been spun off and was no longer was theirs - and thus
it was not possible for a Namesecure message to be routed through one
of their servers.
TPG
| |
| a_ginn@yahoo.com 2005-02-06, 5:46 pm |
| I did various googles to find contacts for namesecure, and finally
got somewhere with "namesecure contact". One url shows an email
from Namesecure sales:
http://www.bitwrangler.com/gvi/dns-namesecure-com.txt,
NameSecure.com, Inc.
PO Box 127 toll-free: 1-800-299-1288
Moraga, CA 94556 phone: 925-609-1111
USA fax: 925-609-1112
When I called the number, an automated greeting for "Marisoft"
corporation answered. I did more googleing, and a google for
"marisoft namesecure" yields the answer: Verisign purchased
NameSecure LLC in 2001, and formed Marisoft as a holding company.
The first link in the Google results shows a possible contact, and
there's a link to an email for him.
Good luck to all.
| |
| a_ginn@yahoo.com 2005-02-06, 5:46 pm |
| I did various googles to find contacts for namesecure, and finally got
somewhere with "namesecure contact". One url shows an email from
Namesecure sales:
http://www.bitwrangler.com/gvi/dns-namesecure-com.txt, with
the signature:
NameSecure.com, Inc.
PO Box 127 toll-free: 1-800-299-1288
Moraga, CA 94556 phone: 925-609-1111
USA fax: 925-609-1112
When I called the number, an automated greeting for "Marisoft"
corporation
answered. I did more googleing, and a google for "marisoft
namesecure"
yields the answer: Verisign purchased NameSecure LLC in 2001, and
formed
Marisoft as a holding company.
The first link in the Google results shows a possible contact, and
there's a
link to an email for him.
Good luck to all.
| |
| Chris Leicher 2005-02-06, 5:46 pm |
| "TPG" <giammo@mindspring.com> wrote in news:1107720062.842034.190140
@c13g2000cwb.googlegroups.com:
>
> I just got a message from Namesecure stating that they are aware of
the
> mail "slowdown" and are working on it.
>
> Interestingly, I stumbled on an obscure link in the Namesecure website
> that pointed to a FAQ regarding a planned EMail upgrade. It said that
> customers would be warned ahead of such an upgrade. They indicated
> that it would be all over in 12 hours and that the customers would be
> informed when it had been completed. Most mail would be held for
> forwarding for the duration of the upgrade - although there was a
> possibility that a few might be lost.
>
> In spite of their claim, I for one was never informed of the planned
> upgrade - and it sure has lasted more than 12 hours.
>
> An odd fact regarding the recent message that I just received from
> Namesecure is that the routing in the header shows that it passed
> through a Network Solutions server. I called Network Solutions and
> asked for further information and was (politely) informed that
> Namesecure had been spun off and was no longer was theirs - and thus
> it was not possible for a Namesecure message to be routed through one
> of their servers.
Hello,
What do you think about asking money(a few cents) back? read the :
REGISTRATION AND SERVICE AGREEMENT
6. EXCLUSIVE REMEDY.
YOU AGREE THAT OUR ENTIRE LIABILITY, AND YOUR EXCLUSIVE REMEDY, IN LAW,
IN EQUITY, OR OTHERWISE, WITH RESPECT TO ANY NAMESECURE SERVICE(S)
PROVIDED UNDER THIS AGREEMENT AND/OR FOR ANY BREACH OF THIS AGREEMENT IS
SOLELY LIMITED TO THE AMOUNT YOU PAID FOR SUCH SERVICE(S) DURING THE
TERM OF THIS AGREEMENT. IN NO EVENT SHALL NAMESECURE, ITS LICENSORS AND
CONTRACTORS (INCLUDING THIRD PARTIES PROVIDING SERVICES AS PART OF ANY
SERVICE PURCHASED FROM NAMESECURE) BE LIABLE FOR ANY INDIRECT,
INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES EVEN IF NAMESECURE HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE EXTENT THAT A STATE
DOES NOT PERMIT THE EXCLUSION OR LIMITATION OF LIABILITY AS SET FORTH
HEREIN NAMESECURE'S LIABILITY IS LIMITED TO THE EXTENT PERMITTED BY LAW
IN SUCH STATES. NameSecure and its licensors and contractors disclaim
any and all loss or liability resulting from, but not limited to:
loss or liability resulting from access delays or access interruptions;
loss or liability resulting from data non-delivery or data mis-delivery;
loss or liability resulting from acts of god;
loss or liability resulting from the unauthorized use or misuse of your
account number, password or security authentication option;
loss or liability resulting from errors, omissions, or misstatements in
any and all information or service(s) provided under this agreement;
loss or liability relating to the deletion of or failure to store e-mail
messages;
loss or liability resulting from the development or interruption of your
Web site or your NameSecure Web site;
loss or liability from your inability to use our e-mail services, My
Account Manager or any component of the subscription service;
loss or liability that you may incur in connection with our processing
of your application for our services, our processing of any authorized
modification to your domain name record or your agent's failure to pay
any fees, including the initial registration fee or re-registration fee;
loss or liability as a result of the application of our dispute policy;
or
loss or liability relating to limitations, incompatibilities, defects,
or other problems inherent in xml, xkms, or any other standard not under
NameSecure's sole control.
| |
| a_ginn@yahoo.com 2005-02-06, 5:46 pm |
| I'm contacting Verisign.com, which bought NameSecure.com in Dec 2000,
(as per their SEC 10K filing) they should at least answer to the
mismanagement of their subsidiaries:
Please see:
http://www.verisign.com/stellent/gr...ent/10k2000.pdf
I urge others to call Verisign.Com. They surely take benefit from the
revenues of subsidiaries like NameSecure, and so they should at least
be responsible.
If their answer is unsatisfactory, then please file a complaint
with internic.net:
http://reports.internic.net/cgi/reg...blem-report.cgi
| |
| Chris Leicher 2005-02-07, 5:46 pm |
| jgood@baseops.com wrote in news:1107376653.514052.59550
@z14g2000cwz.googlegroups.com:
> Anyone else noticed that namesecure's email forwarding has stopped
> working over the past few days? I think it's terrible that they have
no
> technical support at all, and refuse to answer any emails about the
> lack of services. Several people I know have seen the same problem
over
> the past two days.
>
> Is there a good reliable alternative, with decent support? Everyone is
> going to have problems at some time, but a totally lack of
communcation
> about it is inexcusable. And very unprofessional.
Last news:
Dear Chris,
Thank you for contacting NameSecure Customer Support. We have received
your request and sincerely apologize for any inconvenience you may be
experiencing at this time.
Our email forwarding servers have been overloaded with spam. This
appears to have been a general Internet problem that is now clearing up.
Forwarded mail is simply backed up--it will be received. Our technical
teams are helping to deliver forwarded mail as quickly as possible.
If there's a critical email that must be received, please use the direct
email address, not the forwarded email address. For example, if your
email box is joe@pizzaplace.com and you have an email forward set up so
that info@pizzaplace.com forwards mail to it, ask the sender to send
directly to joe@pizzaplace.com to circumvent the forwarding service and
avoid delays.
Thank you for your continued patience! We're doing everything possible
to minimize the delays and expect everything to be back on track
shortly.
If you have additional questions please contact us at
www.namesecure.com/support between 9 a.m. and 6 p.m. EST Monday-Friday.
Thank you for choosing NameSecure!
Sincerely,
The NameSecure Team
| |
| carpo_via 2005-02-07, 5:46 pm |
| Wow! Who's back did you rub? I filed two support requests, one
Saturday and one yesterday, and haven't heard a peep from Namesecure
except for the initial autoresponses.
I have been receiving a little of today's email today, but nothing from
this past weekend, and expect that the "it will be received" thing will
prove to be as accurate as their contact info at Internic.
How could anyone in the internet service business interpret an
overloaded server to be "a general Internet problem" and expect it to
clear itself up? Nothing that weird happened on the 'net this past
weekend. According to Postini, spam volumes for the past week are
actually lower than the week prior. Go ahead, pull the other one,
Namesecure!
Chris Leicher wrote:
> jgood@baseops.com wrote in news:1107376653.514052.59550
> @z14g2000cwz.googlegroups.com:
>
have[vbcol=seagreen]
> no
> over
is[vbcol=seagreen]
> communcation
>
> Last news:
> Dear Chris,
>
> Thank you for contacting NameSecure Customer Support. We have
received
> your request and sincerely apologize for any inconvenience you may be
> experiencing at this time.
>
> Our email forwarding servers have been overloaded with spam. This
> appears to have been a general Internet problem that is now clearing
up.
> Forwarded mail is simply backed up--it will be received. Our
technical
> teams are helping to deliver forwarded mail as quickly as possible.
>
> If there's a critical email that must be received, please use the
direct
> email address, not the forwarded email address. For example, if your
> email box is joe@pizzaplace.com and you have an email forward set up
so
> that info@pizzaplace.com forwards mail to it, ask the sender to send
> directly to joe@pizzaplace.com to circumvent the forwarding service
and
> avoid delays.
>
> Thank you for your continued patience! We're doing everything
possible
> to minimize the delays and expect everything to be back on track
> shortly.
>
> If you have additional questions please contact us at
> www.namesecure.com/support between 9 a.m. and 6 p.m. EST
Monday-Friday.
>
> Thank you for choosing NameSecure!
>
> Sincerely,
>
> The NameSecure Team
| |
| a_ginn@yahoo.com 2005-02-08, 2:49 am |
| carpo_via wrote:
> [. . .]
> How could anyone in the internet service business interpret an
> overloaded server to be "a general Internet problem" and expect it to
> clear itself up? Nothing that weird happened on the 'net this past
> weekend. According to Postini, spam volumes for the past week are
> actually lower than the week prior. Go ahead, pull the other one,
> Namesecure!
Namesecure is owned 100% by Verisign. I've been googling around to
look
for "Namesecure CEO", "Namesecure contact" etc to find individuals to
contact. Quite a few things turned up. First, each one who I spoke to,
complained about how Verisign, the parent company, forbade Namesecure
to have a voice service line. If I didn't know any better, the better-
known parent company seems to be doing everything it can to make its
subsidiary do a bad job. It's a great way to manipulate the public
into making Verisign and its key brands look really good.
We should ask why Verisign is letting this happen. As proof of
Verisign's ownership of Namesecure, look at the following extract
of the latest 10K SEC filing (see it via finance.yahoo.com) .
....Note that the "NS Holding Company" is basically a holding
company for the former "Network Solutions" (the original top-level
registrar for all .com, .net, .org domains). Why is Verisign hiding
its ownership of Network Solutions? Sounds really slimy, no??
If you know anyone using of the smaller subsidiary domain registrars
that Verisign owns, and if the service has started to suck in the
past few years, please email me, or post it on this thread.
========================================
=====================================
Filing Date: 3/15/2004 Form Type: 10-K (excerpt) VSGN: Verisign,
Inc
EXHIBIT 21.01
Subsidiaries
Name of Subsidiary Country/State of
Incorporation/Organization
------------------------------
-------------------------------------------
Domainnames.com Brasil Ltda. Brazil
Domainnames.com Limited United Kingdom
EMBP 455, LLC California
EMBP 685, LLC California
eNIC Corporation Washington
H.O. Systems, Inc. Delaware
H.O. Systems Corporation Georgia
Illuminet, Inc. Delaware
Illuminet Holdings, Inc. Delaware
Illuminet International Wireless Services, Inc. Delaware
Name Engine, Inc. Delaware
NameSecure, Inc. Delaware
National Telemanagement Corporation Texas
NS Holding Company Delaware
Thawte (U.S.A.), Inc. North Carolina
Thawte Consulting (Pty) Ltd South Africa
Thawte Holdings (Pty) Ltd South Africa
Thawte On-Line Security Services (Pty) Ltd South Africa
Thawte Technologies, Inc. Delaware
The .TV Corporation International Delaware
TLDS, Inc. Delaware
VeriSign US Registrar, Inc. Delaware
VeriSign Australia Limited Australia
VeriSign Brazil Ltda. Brazil
VeriSign Capital Management, Inc. Delaware
VeriSign Denmark ApS Denmark
VeriSign Deutschland GmbH Germany
VeriSign France SA France
VeriSign France SARL France
VeriSign Holding AB Sweden
VeriSign Hong Kong Limited Hong Kong
VeriSign International Holdings, Inc. Delaware
VeriSign Italy S.r.l. Italy
VeriSign Japan K.K. Japan
VeriSign Korea Ltd. Korea
VeriSign Limited Canada
VeriSign Naming and Directory Services, Inc. Delaware
VeriSign Netherlands B.V. Netherlands
VeriSign Norway AS Norway
VeriSign real estate Holdings, Inc. Nevada
VeriSign Reinsurance Company, Ltd. Bermuda
VeriSign Spain S.L. Spain
VeriSign Sweden AB Sweden
VeriSign Switzerland SA Switzerland
VeriSign UK Limited United Kingdom
| |
| armandowilliams@thulk.com 2005-02-08, 7:51 am |
|
n@yahoo.com wrote:
> Thawte Consulting (Pty) Ltd South Africa
> Thawte Holdings (Pty) Ltd South Africa
> Thawte On-Line Security Services (Pty) Ltd South Africa
> Thawte Technologies, Inc. Delaware
> The .TV Corporation International Delaware
> TLDS, Inc. Delaware
> VeriSign US Registrar, Inc. Delaware
> VeriSign Australia Limited Australia
> VeriSign Brazil Ltda. Brazil
> VeriSign Capital Management, Inc. Delaware
> VeriSign Denmark ApS Denmark
> VeriSign Deutschland GmbH Germany
> VeriSign France SA France
> VeriSign France SARL France
> VeriSign Holding AB Sweden
> VeriSign Hong Kong Limited Hong Kong
> VeriSign International Holdings, Inc. Delaware
> VeriSign Italy S.r.l. Italy
> VeriSign Japan K.K. Japan
> VeriSign Korea Ltd. Korea
> VeriSign Limited Canada
> VeriSign Naming and Directory Services, Inc. Delaware
> VeriSign Netherlands B.V. Netherlands
> VeriSign Norway AS Norway
> VeriSign real estate Holdings, Inc. Nevada
> VeriSign Reinsurance Company, Ltd. Bermuda
> VeriSign Spain S.L. Spain
> VeriSign Sweden AB Sweden
> VeriSign Switzerland SA Switzerland
> VeriSign UK Limited United Kingdom
Thank you
armando_williams@thulk.com
| |
|
|
Some more information to add to your pile -
I had already found the list of Verisign subsidiaries in the record of
their 10-K filing on the SEC's site. Based on this, I had called
Verisign and insisted to speak to someone in Corporate resonsible for
NameSecure. I eventually reached a Gloria Robinson (650-426-5226), who
insisted that NameSecure had been divested along with Network Solutions
back in 2000. She did promise, however, to check it out.
About an hour later I received a call from another woman at Verisign,
whose name I unfortunately didn't take down, who "confirmed" that
NameSecure was not theirs. She could not explain, however, the listing
in their 2004 10-K and suggested that it probably was some clerical
error. She did give me the name and phone number of the technical
interface at Namesecure that Verisign had previously contacted to
resolve some domain-name issues: Gary Kachadoorian at 925-609-1111
x216. She also promised to send me the complete contact list at
Namesecure - apparently taken from Verisign's WHOIS.
I called Gary and left a message on his voice mail - but, of course,
never got a return call. In looking at the NameSecure contact list
that was mailed to me by Verisign, I noticed that many of them were at
Network Solutions. So I called one of them at random and got "Dave"
(not the name associated with the phone number on Verisign's list).
Dave explained to me that they were no longer associated with
NameSecure but said that they had received so many complaints that they
themselves were trying to find out what was going on. After taking
down my specifics, he promised to call me back if/when he found
anything out.
TPG
| |
| carpo_via 2005-02-10, 2:45 am |
| Well, it's now a full five days since I noticed this problem myself,
and seven since this thread started. I received the following from
Namesecure today:
"At this time, we do not have a timeframe for resolution for the
forwarding feature. However, our Engineers are working diligently to
correct the issue and have made great strides."
Along with this in response to my request for a refund when I transfer
this domain (which I foolishly registered with Namesecure through
2013):
"It is at present our policy not to issue refunds for registration(s).
Once payment is made for a registration it cannot be changed or
'unpaid'."
When I am not wasting my time by trying to get something truly useful
from Namesecure, I am the Chief Information Officer of a great little
company. If my network engineering team could not solve a problem of
this magnitude in less than a week, I'd be forced to get another
engineering team. Fortunately, I get to work with actual engineers.
Somehow I suspect that Namesecure doesn't actually have any, except the
kind who engineer stories.
Anyway, to get back to the original question, I've registered a new
domain with Catalog.com. It's quite a bit more expensive, especially
if you join their Hosting Club to get support, but they are quite
competent and have their own actual engineers. I feel comfortable
recommending them. My wife has been using their email forwarding for
five years without incident. I have been diligently distributing my
new email address - something I really thought I'd never have to do
again. After a few weeks I'm going to transfer my old domain, or try
to. I think I'll give GoDaddy.com a shot for that - their rate
structure makes them attractive enough for parking a domain or two, and
who knows. It might turn out to be a pretty good relationship. Seems
like they have actual engineers, too.
I suspect from the way that the postings have slowed that everybody who
was following this thread is now getting at least most of their recent
email, and has stopped wasting their time trying to work with
Namesecure. At least, courtesy of Google, this thread will be
available for the forseeable future, and hopefully the most diligent of
new potential Namesecure customers will have a chance to see what
they're getting in to. If you're reading this because you're
considering spending your money at Namesecure, RUN! It was cheap and
it seemed good for a while, but it was a major mistake.
Good luck, everone, with your new providers!
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| Cuthbert.J.Twillie 2005-02-10, 5:49 pm |
| A week later, Namesecure has it's mail going again.
I have lost a great deal of email, many of them important, with out so
Much as an "excuse me" from Name-not-so-secure after a week of loss.
If you are looking for an email or site registration and/or forwarding
company, DON'T go to NS !!
On 9 Feb 2005 19:19:51 -0800, "carpo_via" <google@dswilson.net> wrote:
>Well, it's now a full five days since I noticed this problem myself,
>and seven since this thread started. I received the following from
>Namesecure today:
<snip>
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| carpo_via 2005-02-12, 2:45 am |
| I wondered if this might happen. I registered my domain at Namesecure
a long time ago (in 2000) and have moved since then. Even though I
renewed in November and have steadily supplied up-to-date contact info,
I can't log in at Namesecure today. Seems they've somehow lost my
password, and the recovery features they use are locked in to an email
address I haven't had in years.
They've rejected to my request that they simply forward my access
credentials to the same address to which they are forwarding all my
email. They insist that I fax them my drivers license and a utility
bill - precisely what any criminal would need to steal an identity.
So I tried to transfer my domain. Here's what the (I believe credible)
registrar I tried to transfer it to had to say:
"However, the current status of the above domain name
is:REGISTRAR-LOCK..Domain names in this status cannot be transferred.
Please contact your current registrar to resolve this issue."
Hey, isn't that a great idea? Except that my current registrar is a
complete sleeze, which is why I want to leave.
Can those of you who have also had to deal with this ludicrous email
forwarding problem at least still log in to your accounts an
Namesecure?
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