| Calvin Lai 2005-02-02, 8:45 pm |
| It's unfortunate that my company recently renew the license for
Arcserve. I guess is because they want to save money instead of
moving over to the almost problem-free and pricier BackupExec.
Here are my thoughts about Arcserve:
1. Their tech support website is a joke. Hard to navigate around and
to search for things. Solutions are next to non-existant. When I was
using BackupExec at another company, everytime I have an issue, the
solution is always posted and readily available on their website.
Their website is so easy to get around. Never ONCE did I have to call
Veritas.
2. When you modify a job, the job changes to full for that day.
There doesn't seem to be an option to change to either diff or incr
(whichever way you set it up, assuming it's GFS). So if I was to add
just one folder with 2 whopping files in there, the job changes to
full. Because my fri's full takes up 3 tapes, that means that for
that weekday where the job is modified, I have to use 3 frigging
tapes.
3. Am I correct to say that CA outsource their tech support to India?
Sometimes I have a difficult time communicating with them, and half
of the time, it doesn't seem like they know shit all about the
products.
4. Currently, I am having an issue with the compression option. In
device manager, it indicates that compression is ON for the hardware
(ie tape device). But it still only use up almost 40 gigs of a 40/80
tape and then it needs another tape for the additional data. 75% of
the data is NOT zip files or anything compressed.
Anyhow from the looks of the license program cert, we're stuck with
Arcserve until 2006.
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