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Home > Archive > Backup Software > September 2006 > restrospect / emc support ......loooooong wait
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restrospect / emc support ......loooooong wait
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| dejausenet@yahoo.com 2006-09-16, 1:17 pm |
| If contemplating retrospect and you dont have your own inhouse support,
reconsider
waiting for tech support is forever on hold on phone
on 4 time i am calling, as first 3 times the solutions have not as yet
cleared up all errors on auto backup
meanwhile we are on hhhhhoooollllllddddd
someone should let the C level big shots at EMC know that 'time is
money' for small and medium sized businesses...they seem to have
forgotten
tom
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| (PeteCresswell) 2006-09-16, 1:17 pm |
| Per dejausenet@yahoo.com:
>If contemplating retrospect and you dont have your own inhouse support,
>reconsider
>
>waiting for tech support is forever on hold on phone
>
>on 4 time i am calling, as first 3 times the solutions have not as yet
>cleared up all errors on auto backup
>
>meanwhile we are on hhhhhoooollllllddddd
>
>someone should let the C level big shots at EMC know that 'time is
>money' for small and medium sized businesses...they seem to have
>forgotten
Don't feel too bad. My experience has been that once I get ahold of them
they're no help anyhow.... -)
That and their policy of not releasing bug fix versions would make me select a
different backup utility if/when I have to do it over again.
--
PeteCresswell
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| Claudiu Spulber 2006-09-16, 1:17 pm |
| >>waiting for tech support is forever on hold on phone
Try email or their forums (http://forums.dantz.com/ubbthreads/index.php),
might get an answer faster (and hopefully a good solution).
Thing is that in large companies usually the phone support is outsourced, so
don't expect too much on complicated issues.
--
Regards,
Claudiu Spulber
http://www.backup4all.com
http://www.novapdf.com
"(PeteCresswell)" <x@y.Invalid> wrote in message
news:s89hg2d2ees1glv8lq5ops40gpblcgg43g@
4ax.com...
> Per dejausenet@yahoo.com:
>
> Don't feel too bad. My experience has been that once I get ahold of them
> they're no help anyhow.... -)
>
> That and their policy of not releasing bug fix versions would make me
> select a
> different backup utility if/when I have to do it over again.
> --
> PeteCresswell
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