VPN - Netgear WGR614v5 and ProSafe Client problem

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Netgear WGR614v5 and ProSafe Client problem

Optus News

2005-04-19, 7:45 am

Hi,
I have purchased a WGR614v5 and also the ProSafe client.
No matter what I do, I cannot get the client to connect back to the office
through the WGR614. If the router is removed and the computer is connected
directly to the cable modem, then all works really well.

I have UPnP enabled, have reduced the router's MTU to 1430 and still no
luck.

This is a trial prior to purchasing another 40 or so routers for employees,
but I must say that this experience has left me wondering whether this
NetGear stuff is up to the task.

Here is a copy of the log (IP modified) in case anyone can work out what the
problem is:

4-17: 23:08:57.406
4-17: 23:08:57.406 My Connections\GLAP - Initiating IKE Phase 1 (IP
ADDR=???.???.???.177)
4-17: 23:08:57.406 My Connections\GLAP - SENDING>>>> ISAKMP OAK MM (SA, VID
2x)
4-17: 23:08:57.437 My Connections\GLAP - RECEIVED<<< ISAKMP OAK MM (SA)
4-17: 23:08:58.296 My Connections\GLAP - SENDING>>>> ISAKMP OAK MM (KE, NON,
VID 3x)
4-17: 23:08:58.484 My Connections\GLAP - RECEIVED<<< ISAKMP OAK MM (KE, NON)
4-17: 23:08:59.296 My Connections\GLAP - SENDING>>>> ISAKMP OAK MM *(ID,
HASH, NOTIFY:STATUS_INITIAL_CONTACT)
4-17: 23:08:59.328 My Connections\GLAP - RECEIVED<<< ISAKMP OAK INFO
(NOTIFY:INVALID_ID_INFO)
4-17: 23:08:59.328 My Connections\GLAP - Discarding SA negotiation

I need to have this problem resolved within the next 48 hours or else I will
have no choice but to circular file the NetGear product and find something
that actually works.

PS: For the NetGear people: Having the temerity to charge for basic support,
only to find out that the support staff know less than you, is an absolute
disgrace.

Any help with this would be greatly appreciated.

process

2005-04-21, 5:46 pm

"Optus News" <someone@somewhere.where> wrote in message news:<4264dda8$0$8124$afc38c87@news.optusnet.com.au>...
> Hi,
> I have purchased a WGR614v5 and also the ProSafe client.
> No matter what I do, I cannot get the client to connect back to the office
> through the WGR614. If the router is removed and the computer is connected
> directly to the cable modem, then all works really well.
>
> I have UPnP enabled, have reduced the router's MTU to 1430 and still no
> luck.
>
> This is a trial prior to purchasing another 40 or so routers for employees,
> but I must say that this experience has left me wondering whether this
> NetGear stuff is up to the task.
>
> Here is a copy of the log (IP modified) in case anyone can work out what the
> problem is:
>
> 4-17: 23:08:57.406
> 4-17: 23:08:57.406 My Connections\GLAP - Initiating IKE Phase 1 (IP
> ADDR=???.???.???.177)
> 4-17: 23:08:57.406 My Connections\GLAP - SENDING>>>> ISAKMP OAK MM (SA, VID
> 2x)
> 4-17: 23:08:57.437 My Connections\GLAP - RECEIVED<<< ISAKMP OAK MM (SA)
> 4-17: 23:08:58.296 My Connections\GLAP - SENDING>>>> ISAKMP OAK MM (KE, NON,
> VID 3x)
> 4-17: 23:08:58.484 My Connections\GLAP - RECEIVED<<< ISAKMP OAK MM (KE, NON)
> 4-17: 23:08:59.296 My Connections\GLAP - SENDING>>>> ISAKMP OAK MM *(ID,
> HASH, NOTIFY:STATUS_INITIAL_CONTACT)
> 4-17: 23:08:59.328 My Connections\GLAP - RECEIVED<<< ISAKMP OAK INFO
> (NOTIFY:INVALID_ID_INFO)
> 4-17: 23:08:59.328 My Connections\GLAP - Discarding SA negotiation
>
> I need to have this problem resolved within the next 48 hours or else I will
> have no choice but to circular file the NetGear product and find something
> that actually works.
>
> PS: For the NetGear people: Having the temerity to charge for basic support,
> only to find out that the support staff know less than you, is an absolute
> disgrace.
>
> Any help with this would be greatly appreciated.

it must only two possible reasons
1. your key (preshared key??) error
2. the configuration of WGR614v5 error
the remote IP/mask doesn't equal to your client's ip
maybe time is too late ^^p