VPN - Please help with lost VPN connection

Author

Please help with lost VPN connection

2006-11-29, 1:12 pm

We have a Netgear FVS328 router/vpn appliance. Four telecommuters work from
home offices and use the Netgear vpn client to connect to our
file/application server. Everything has been working fine until last week
when we changed telephone/internet vendors. They assigned us a different
WAN-side static IP address, which I entered into the Netgear router and then
into each of the VPN clients. Nothing else changed.

Now, however, one of the telecommuters cannot login to the VPN. When I
check the log file I see the following error: "Error validating the proxy
ID."

Can anyone suggest possible reasons this one client is having problems and
what this particular error means?

thank you,

jm