| Stephen K. Gielda 2006-04-24, 8:05 am |
| In article <0OYGAADW38827.9359375@twistycreek.com>, anon@comments.header
says...
> 5th support email IGNORED.. Avoid Anonymizer (www.anonymizer.com) at all
> costs.
Make sure you don't have some kind of mail filters directing their
replies to bulk or even worse deleting or rejecting them. Also make
sure you are mailing them with a valid return address they can reply.
The most common reason I see with users not getting mail they want is
due to filtering they turned on followed shortly by invalid from
addresses.
I'm always amazed when someone mails our support desk via the remailers
or with a fake from address, absolutely nothing I can do for them, can't
respond. I've also seen customers using free webmail services and have
their mail set to exclusive, causing all our replies to go to a bulk
folder which they never look at. And these are just some of the things
I see with cotse, I'm sure anonymizer gets the same.
If anonymizer made it a habit of ignoring support, I think we would have
heard a lot more about it in here. I think this is probably a case of
they replied and you never got it. More mailing won't solve that
problem, contact them from a different e-mail account or in a different
manner.
/steve
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