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Home > Archive > Voice over IP Cisco > October 2005 > Call distribution problem.
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Call distribution problem.
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| Alex A. Pavlenko 2005-10-24, 9:12 am |
| Dear colleagues, consider following scenario. We use CCM 4.0 in our
company.
We have four departments. Phones in each department are joined into line
groups,
so customer can dial group number to contact any free specialist in target
group or can
dial explicit DN to contact concrete person. Besides there is a secretary in
each group
who accepts all calls to group number. Since we care about all incoming
calls and try to not miss
them we're planning to implement following ring sequence:
Incoming Call -> Secretary in target group -> All target group members ->
Secretarys of other groups.
The problem is that I can not join secretarys DNs into line group since all
those DNs are already
configured as members of departments group numbers. Callmanager does not
allow to
configure DN as a member of multiple line groups. Is it possible to
implement desribed
ring sequence?
Thanks
--
Alex Pavlenko
System Administrator
Sandy Info
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| Ryan Ratliff 2005-10-24, 9:12 am |
| Why not have each secretary in his/her own line group and just add
that line group into the hunt list at the appropriate place?
-Ryan
On Oct 14, 2005, at 12:45 PM, Alex A. Pavlenko wrote:
Dear colleagues, consider following scenario. We use CCM 4.0 in our
company.
We have four departments. Phones in each department are joined into line
groups,
so customer can dial group number to contact any free specialist in
target
group or can
dial explicit DN to contact concrete person. Besides there is a
secretary in
each group
who accepts all calls to group number. Since we care about all incoming
calls and try to not miss
them we're planning to implement following ring sequence:
Incoming Call -> Secretary in target group -> All target group
members ->
Secretarys of other groups.
The problem is that I can not join secretarys DNs into line group
since all
those DNs are already
configured as members of departments group numbers. Callmanager does not
allow to
configure DN as a member of multiple line groups. Is it possible to
implement desribed
ring sequence?
Thanks
--
Alex Pavlenko
System Administrator
Sandy Info
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cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
| |
| Alex A. Pavlenko 2005-10-24, 9:12 am |
| ----- Original Message -----
From: "Ryan Ratliff" <rratliff@cisco.com>
To: "Alex A. Pavlenko" <lex@sandy.ru>
Cc: <cisco-voip@puck.nether.net>
Sent: Friday, October 14, 2005 8:51 PM
Subject: Re: [cisco-voip] Call distribution problem.
> Why not have each secretary in his/her own line group and just add
> that line group into the hunt list at the appropriate place?
>
> -Ryan
Ryan, thanks for idea, but it is not exactly what I want.
All secretarys phones should ring simultaneously
since in absence of 1st, 2nd and 3rd secretary
4th secretary accepts the call without a delay.
Hunt list if I'm not mistaken allows the situation
when phones in the hunt list ring one after another,
not all together.
--
Alex
>
> On Oct 14, 2005, at 12:45 PM, Alex A. Pavlenko wrote:
>
> Dear colleagues, consider following scenario. We use CCM 4.0 in our
> company.
> We have four departments. Phones in each department are joined into line
> groups,
> so customer can dial group number to contact any free specialist in
> target
> group or can
> dial explicit DN to contact concrete person. Besides there is a
> secretary in
> each group
> who accepts all calls to group number. Since we care about all incoming
> calls and try to not miss
> them we're planning to implement following ring sequence:
> Incoming Call -> Secretary in target group -> All target group
> members ->
> Secretarys of other groups.
> The problem is that I can not join secretarys DNs into line group
> since all
> those DNs are already
> configured as members of departments group numbers. Callmanager does not
> allow to
> configure DN as a member of multiple line groups. Is it possible to
> implement desribed
> ring sequence?
> Thanks
>
> --
> Alex Pavlenko
> System Administrator
> Sandy Info
>
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
>
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