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Home > Archive > Voice over IP Cisco > October 2005 > adding new user to CCM 3.3 for Soft phone
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| Author |
adding new user to CCM 3.3 for Soft phone
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| ALI Rijas Mannanthara 2005-10-24, 9:12 am |
| Hi,
I am trying to add a soft phone for me , my CCM wont accept new local
user / domain user to add/modify , it throws this error.
I tried logging with as DCD ID also.
Error
The following error occurred while trying to load the requested page.
The phone administrator is currently not allowed to add or delete
users.\nClick here to reload
<http://10.3.196.10/ccmadmin/userpre...pageDisp=Search> \n
ALI Rijas
Systems-Network
EPBX-+91-44-22623880 Extn :6226
VoIP - 248-994-4858
Covansys India Pvt.Ltd
Confidentiality Statement:
This message is intended only for the individual or entity to which it is addressed. It may contain privileged, confidential information which is exempt from disclosure under applicable laws. If you are not the intended recipient, please note that you are strictly prohibited from disseminating or distributing this information (other than to the intended recipient) or copying this information. If you have received this communication in error, please notify us immediately by return email.
| |
| Kevin Thorngren 2005-10-24, 9:12 am |
| I have seen this error occur when the server's hostname has an
underscore, "_", in it. If this is the case change your URL to use the
IP Address instead of hostname. If this is not the case then let us
know if you are using DCD or AD and your CCM version.
Kevin
On Oct 14, 2005, at 2:41 PM, ALI Rijas Mannanthara wrote:
>
>
> Hi,
>
> I am trying to add a soft phone for me , my CCM wont accept new local
> user / domain user to add/modify , it throws this error.
>
> I tried logging with as DCD ID also.
>
> Error
>
> The following error occurred while trying to load the requested
> page.____
>
> The phone administrator is currently not allowed to add or delete
> users.\nClick here to reload\n
> ALI Rijas
> Systems-Network
> EPBX-+91-44-22623880 Extn :6226
> VoIP - 248-994-4858
> Covansys India Pvt.Ltd
> _
> Confidentiality Statement:
>
> This message is intended only for the individual or entity to which it
> is addressed. It may contain privileged, confidential information
> which is exempt from disclosure under applicable laws. If you are not
> the intended recipient, please note that you are strictly prohibited
> from disseminating or distributing this information (other than to the
> intended recipient) or copying this information. If you have received
> this communication in error, please notify us immediately by return
> email. ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
| |
| ALI Rijas Mannanthara 2005-10-24, 9:12 am |
| I am browsing using IP and host name do not have "_" in it .
I have tried logging with all the admin accounts including DCD admin.
Version is 3.3.
Please advice...
ALI Rijas
Systems-Network
EPBX-+91-44-22623880 Extn :6226
VoIP - 248-994-4858
Covansys India Pvt.Ltd
________________________________
From: Kevin Thorngren [mailto:kthorngr@cisco.com]
Sent: Saturday, October 15, 2005 12:30 AM
To: ALI Rijas Mannanthara
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] adding new user to CCM 3.3 for Soft phone
I have seen this error occur when the server's hostname has an
underscore, "_", in it. If this is the case change your URL to use the
IP Address instead of hostname. If this is not the case then let us know
if you are using DCD or AD and your CCM version.
Kevin
On Oct 14, 2005, at 2:41 PM, ALI Rijas Mannanthara wrote:
Hi,
I am trying to add a soft phone for me , my CCM wont accept new
local user / domain user to add/modify , it throws this error.
I tried logging with as DCD ID also.
Error
The following error occurred while trying to load the requested
page.
The phone administrator is currently not allowed to add or
delete users.\nClick here to reload\n
ALI Rijas
Systems-Network
EPBX-+91-44-22623880 Extn :6226
VoIP - 248-994-4858
Covansys India Pvt.Ltd
Confidentiality Statement:
This message is intended only for the individual or entity to
which it is addressed. It may contain privileged, confidential
information which is exempt from disclosure under applicable laws. If
you are not the intended recipient, please note that you are strictly
prohibited from disseminating or distributing this information (other
than to the intended recipient) or copying this information. If you have
received this communication in error, please notify us immediately by
return email. ________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
Confidentiality Statement:
This message is intended only for the individual or entity to which it is addressed. It may contain privileged, confidential information which is exempt from disclosure under applicable laws. If you are not the intended recipient, please note that you are strictly prohibited from disseminating or distributing this information (other than to the intended recipient) or copying this information. If you have received this communication in error, please notify us immediately by return email.
| |
| Kevin Thorngren 2005-10-24, 9:12 am |
| Sounds like you are using DC Directory. If you are then you might need
to go through the steps listed here:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/
products_tech_note09186a008012b3c3.shtml
Make sure to carefully follow the steps. You will want to use the
steps listed in the section "Reconfigure DC Directory on cisco
CallManager Publisher (Database More than 100 Mb)". This will back,
rebuild and restore the DC Directory.
Kevin
On Oct 14, 2005, at 3:05 PM, ALI Rijas Mannanthara wrote:
>
> I am browsing using IP and host name do not have “_” in it .
> _
> I have tried logging with all the admin accounts including DCD admin.
> Version is 3.3.
> _
> Please advice…
> _
> ALI Rijas
> Systems-Network
> EPBX-+91-44-22623880 Extn :6226
> VoIP - 248-994-4858
> Covansys India Pvt.Ltd
>
> From: Kevin Thorngren [mailto:kthorngr@cisco.com]
> Sent: Saturday, October 15, 2005 12:30 AM
> To: ALI Rijas Mannanthara
> Cc: cisco-voip@puck.nether.net
> Subject: Re: [cisco-voip] adding new user to CCM 3.3 for Soft phone
> _
> I have seen this error occur when the server's hostname has an
> underscore, "_", in it. If this is the case change your URL to use the
> IP Address instead of hostname. If this is not the case then let us
> know if you are using DCD or AD and your CCM version.
> _
> Kevin
> On Oct 14, 2005, at 2:41 PM, ALI Rijas Mannanthara wrote:
> Confidentiality Statement:
>
> This message is intended only for the individual or entity to which it
> is addressed. It may contain privileged, confidential information
> which is exempt from disclosure under applicable laws. If you are not
> the intended recipient, please note that you are strictly prohibited
> from disseminating or distributing this information (other than to the
> intended recipient) or copying this information. If you have received
> this communication in error, please notify us immediately by return
> email.
| |
| ALI Rijas Mannanthara 2005-10-24, 9:12 am |
| I am sorry Kevin I dint mention that, I am using Microsoft AD as LDAP.
"dcdadmin "is the account created in AD that has full rights to the
cisco OU in the AD.
ALI Rijas
Systems-Network
EPBX-+91-44-22623880 Extn :6226
VoIP - 248-994-4858
Covansys India Pvt.Ltd
________________________________
From: Kevin Thorngren [mailto:kthorngr@cisco.com]
Sent: Saturday, October 15, 2005 1:04 AM
To: ALI Rijas Mannanthara
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] adding new user to CCM 3.3 for Soft phone
Sounds like you are using DC Directory. If you are then you might need
to go through the steps listed here:
http://www.cisco.com/en/US/products...ucts_tech_note0
9186a008012b3c3.shtml
Make sure to carefully follow the steps. You will want to use the steps
listed in the section "Reconfigure DC Directory on cisco CallManager
Publisher (Database More than 100 Mb)". This will back, rebuild and
restore the DC Directory.
Kevin
On Oct 14, 2005, at 3:05 PM, ALI Rijas Mannanthara wrote:
I am browsing using IP and host name do not have "_" in it .
I have tried logging with all the admin accounts including DCD
admin. Version is 3.3.
Please advice...
ALI Rijas
Systems-Network
EPBX-+91-44-22623880 Extn :6226
VoIP - 248-994-4858
Covansys India Pvt.Ltd
From: Kevin Thorngren [mailto:kthorngr@cisco.com]
Sent: Saturday, October 15, 2005 12:30 AM
To: ALI Rijas Mannanthara
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] adding new user to CCM 3.3 for Soft
phone
I have seen this error occur when the server's hostname has an
underscore, "_", in it. If this is the case change your URL to use the
IP Address instead of hostname. If this is not the case then let us know
if you are using DCD or AD and your CCM version.
Kevin
On Oct 14, 2005, at 2:41 PM, ALI Rijas Mannanthara wrote:
Hi,
I am trying to add a soft phone for me , my CCM wont
accept new local user / domain user to add/modify , it throws this
error.
I tried logging with as DCD ID also.
Error
The following error occurred while trying to load the
requested page.
The phone administrator is currently not allowed to add
or delete users.\nClick here to reload\n
ALI Rijas
Systems-Network
EPBX-+91-44-22623880 Extn :6226
VoIP - 248-994-4858
Covansys India Pvt.Ltd
Confidentiality Statement:
This message is intended only for the individual or
entity to which it is addressed. It may contain privileged, confidential
information which is exempt from disclosure under applicable laws. If
you are not the intended recipient, please note that you are strictly
prohibited from disseminating or distributing this information (other
than to the intended recipient) or copying this information. If you have
received this communication in error, please notify us immediately by
return email. ________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
Confidentiality Statement:
This message is intended only for the individual or entity to
which it is addressed. It may contain privileged, confidential
information which is exempt from disclosure under applicable laws. If
you are not the intended recipient, please note that you are strictly
prohibited from disseminating or distributing this information (other
than to the intended recipient) or copying this information. If you have
received this communication in error, please notify us immediately by
return email.
Confidentiality Statement:
This message is intended only for the individual or entity to which it is addressed. It may contain privileged, confidential information which is exempt from disclosure under applicable laws. If you are not the intended recipient, please note that you are strictly prohibited from disseminating or distributing this information (other than to the intended recipient) or copying this information. If you have received this communication in error, please notify us immediately by return email.
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