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| Author |
CDR documentation for CCME?
|
|
| Steve G 2005-10-24, 9:13 am |
| Andre,
www.stonevoice.com <http://www.stonevoice.com> does what you are wanting to
do. I belive they use the syslog method of collecting the data. Here is
their CME product
http://www.stonevoice.com/Products/...S/Default.aspx.
I have heard that Stonevoice has a very good product but have not used
it.
Another one I found from a google search is
http://www.mindcti.com/downloads/ME...on_with_CME.pdf they use the
syslog method as well. CCME is being widely adopted by many companies. I
know of one in my state that is going to be replacing 450 key systems with
CCME systems. That is a huge deployment. I would say that your company will
probably want to work up a solution for this. I think it is definitely a
good move.
Steve
========================================
============
Hi there,
My company has a mature call billing application, wiht support for a large
number of different switches, from old-fashioned POTS PABXes to Cisco
CallManager. We now have a new customer who has a CallManager Express, and I
am trying to add support for this into our product.
I have arranged for our customer support person to capture some test call
scenarios using a Syslog daemon, and I can make a fair bit of sense of the
resulting captured records. However, I do not have any documentation on the
detailed nitty-gritty of what to expect for the more complex scenarios, and
the client's PABX vendor support person claims to have no knowledge of any
such documentation.
The one document I do have is a brief 6-page document titled "CDR Logging
Configuration with Syslog Servers and cisco IOS Gateways", which has exactly
one call (comprising 2 records) as an example!
By contrast, for the cisco CallManager ("non-Express") I have a cdr413.pdf
document titled "Cisco CallManager 4.1(3) Call Detail Record Definition"
which comprises 78 pages of detailed explanations with sample records.
Could any kind soul out there point me to a source of some detailed info for
the CCME environment, or at least state authoritatively that there ain't no
such thing.
Regards,
Andre
| |
|
| Steve,
Thanks for your response. I am aware of the StoneVoice product.
However, I see that I did not express myself clearly enough in my initial
post - my company is a _vendor_ / _developer_ of a call billing application,
and we would like to extend the range of switches that we can collect from,
for call billing purposes.
Hence, my initial request: "Could any kind soul out there point me to a
source of some detailed info for [CDR records in] the CCME environment, or
at least state authoritatively that there ain't no such thing."
Regards,
Andre
========================================
============
"Steve G" <smgustafson@gmail.com> wrote in message
news:8a1f34b50510201858u1f1d2074j203e8bb
d6965b9b4@mail.gmail.com...
Andre,
www.stonevoice.com does what you are wanting to do. I belive they use
the syslog method of collecting the data. Here is their CME product
http://www.stonevoice.com/Products/...US/Default.aspx .
I have heard that Stonevoice has a very good product but have not used it.
Another one I found from a google search is
http://www.mindcti.com/downloads/ME...on_with_CME.pdf they use the
syslog method as well. CCME is being widely adopted by many companies. I
know of one in my state that is going to be replacing 450 key systems with
CCME systems. That is a huge deployment. I would say that your company
will probably want to work up a solution for this. I think it is definitely
a good move.
Steve
========================================
============
"Andre" <andre_on_lists@hotmail.com> wrote in message
news:<dj8c80$5gd$1@sea.gmane.org>...
> Hi there,
>
> My company has a mature call billing application, wiht support for a large
> number of different switches, from old-fashioned POTS PABXes to Cisco
> CallManager. We now have a new customer who has a CallManager Express, and
> I
> am trying to add support for this into our product.
>
> I have arranged for our customer support person to capture some test call
> scenarios using a Syslog daemon, and I can make a fair bit of sense of the
> resulting captured records. However, I do not have any documentation on
> the
> detailed nitty-gritty of what to expect for the more complex scenarios,
> and
> the client's PABX vendor support person claims to have no knowledge of any
> such documentation.
>
> The one document I do have is a brief 6-page document titled "CDR Logging
> Configuration with Syslog Servers and cisco IOS Gateways", which has
> exactly
> one call (comprising 2 records) as an example!
>
> By contrast, for the cisco CallManager ("non-Express") I have a cdr413.pdf
> document titled "Cisco CallManager 4.1(3) Call Detail Record Definition"
> which comprises 78 pages of detailed explanations with sample records.
>
> Could any kind soul out there point me to a source of some detailed info
> for
> the CCME environment, or at least state authoritatively that there ain't
> no
> such thing.
>
> Regards,
> Andre
________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
| |
| Josh Horton 2005-10-24, 9:13 am |
| I have been looking into this same thing, and I was actually hoping someone else would have a definate answer but I believe Radius is another way.
The CME administration guide makes referrence to a RADIUS billing server :
http://www.cisco.com/univercd/cc/td...r.htm#wp2169372 <http://www.cisco.com/univercd/cc/td...r.htm#wp2169372>
Here is a guide for Configuring AAA on cisco Gateways:
http://www.cisco.com/univercd/cc/td...cct_c/index.htm
Hope this helps...
Josh
________________________________
From: cisco-voip-bounces@puck.nether.net on behalf of Andre
Sent: Fri 10/21/2005 1:56 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Re: CDR documentation for CCME?
Steve,
Thanks for your response. I am aware of the StoneVoice product.
However, I see that I did not express myself clearly enough in my initial
post - my company is a _vendor_ / _developer_ of a call billing application,
and we would like to extend the range of switches that we can collect from,
for call billing purposes.
Hence, my initial request: "Could any kind soul out there point me to a
source of some detailed info for [CDR records in] the CCME environment, or
at least state authoritatively that there ain't no such thing."
Regards,
Andre
========================================
============
"Steve G" <smgustafson@gmail.com> wrote in message
news:8a1f34b50510201858u1f1d2074j203e8bb
d6965b9b4@mail.gmail.com...
Andre,
www.stonevoice.com does what you are wanting to do. I belive they use
the syslog method of collecting the data. Here is their CME product
http://www.stonevoice.com/Products/...S/Default..aspx .
I have heard that Stonevoice has a very good product but have not used it.
Another one I found from a google search is
http://www.mindcti.com/downloads/ME...on_with_CME.pdf they use the
syslog method as well. CCME is being widely adopted by many companies. I
know of one in my state that is going to be replacing 450 key systems with
CCME systems. That is a huge deployment. I would say that your company
will probably want to work up a solution for this. I think it is definitely
a good move.
Steve
========================================
============
"Andre" <andre_on_lists@hotmail.com> wrote in message
news:<dj8c80$5gd$1@sea.gmane.org>...
> Hi there,
>
> My company has a mature call billing application, wiht support for a large
> number of different switches, from old-fashioned POTS PABXes to Cisco
> CallManager. We now have a new customer who has a CallManager Express, and
> I
> am trying to add support for this into our product.
>
> I have arranged for our customer support person to capture some test call
> scenarios using a Syslog daemon, and I can make a fair bit of sense of the
> resulting captured records. However, I do not have any documentation on
> the
> detailed nitty-gritty of what to expect for the more complex scenarios,
> and
> the client's PABX vendor support person claims to have no knowledge of any
> such documentation.
>
> The one document I do have is a brief 6-page document titled "CDR Logging
> Configuration with Syslog Servers and cisco IOS Gateways", which has
> exactly
> one call (comprising 2 records) as an example!
>
> By contrast, for the cisco CallManager ("non-Express") I have a cdr413.pdf
> document titled "Cisco CallManager 4.1(3) Call Detail Record Definition"
> which comprises 78 pages of detailed explanations with sample records.
>
> Could any kind soul out there point me to a source of some detailed info
> for
> the CCME environment, or at least state authoritatively that there ain't
> no
> such thing.
>
> Regards,
> Andre
________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
| |
| Wes Sisk 2005-10-24, 9:13 am |
| [cisco-voip] Re: CDR documentation for CCME?Sounds like a bit of a known
issue with CME and CDR:
"as of now this is a limitation of CME and CDR/billing records. When using
skinny (sccp), non-standard based call transfer or forwarding...this
information is not recorded in the CDR. This is a recognized flaw and is
going to be an added feature in an upcoming release of CME code, so it will
record more than two call legs...and will record transfers, forwards and
diversions. This release is due out in 06, but I'm not exactly sure
when..."
Please contact your cisco account team and inform them of the criticality of
this feature for your deployment.
/Wes
-----Original Message-----
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net]On Behalf Of Josh Horton
Sent: Friday, October 21, 2005 8:37 AM
To: Andre; cisco-voip@puck.nether.net
Subject: RE: [cisco-voip] Re: CDR documentation for CCME?
I have been looking into this same thing, and I was actually hoping someone
else would have a definate answer but I believe Radius is another way.
The CME administration guide makes referrence to a RADIUS billing server :
http://www.cisco.com/univercd/cc/td...33/cme33sa/cme3
3ovr.htm#wp2169372
Here is a guide for Configuring AAA on cisco Gateways:
http://www.cisco.com/univercd/cc/td...23/123cgcr/vvfa
x_c/add_c/acct_c/index.htm
Hope this helps...
Josh
----------------------------------------------------------------------------
----
From: cisco-voip-bounces@puck.nether.net on behalf of Andre
Sent: Fri 10/21/2005 1:56 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Re: CDR documentation for CCME?
Steve,
Thanks for your response. I am aware of the StoneVoice product.
However, I see that I did not express myself clearly enough in my initial
post - my company is a _vendor_ / _developer_ of a call billing application,
and we would like to extend the range of switches that we can collect from,
for call billing purposes.
Hence, my initial request: "Could any kind soul out there point me to a
source of some detailed info for [CDR records in] the CCME environment, or
at least state authoritatively that there ain't no such thing."
Regards,
Andre
========================================
============
"Steve G" <smgustafson@gmail.com> wrote in message
news:8a1f34b50510201858u1f1d2074j203e8bb
d6965b9b4@mail.gmail.com...
Andre,
www.stonevoice.com does what you are wanting to do. I belive they use
the syslog method of collecting the data. Here is their CME product
http://www.stonevoice.com/Products/...n-US/Default.as
px .
I have heard that Stonevoice has a very good product but have not used it.
Another one I found from a google search is
http://www.mindcti.com/downloads/ME...on_with_CME.pdf they use the
syslog method as well. CCME is being widely adopted by many companies. I
know of one in my state that is going to be replacing 450 key systems with
CCME systems. That is a huge deployment. I would say that your company
will probably want to work up a solution for this. I think it is definitely
a good move.
Steve
========================================
============
"Andre" <andre_on_lists@hotmail.com> wrote in message
news:<dj8c80$5gd$1@sea.gmane.org>...
> Hi there,
>
> My company has a mature call billing application, wiht support for a large
> number of different switches, from old-fashioned POTS PABXes to Cisco
> CallManager. We now have a new customer who has a CallManager Express, and
> I
> am trying to add support for this into our product.
>
> I have arranged for our customer support person to capture some test call
> scenarios using a Syslog daemon, and I can make a fair bit of sense of the
> resulting captured records. However, I do not have any documentation on
> the
> detailed nitty-gritty of what to expect for the more complex scenarios,
> and
> the client's PABX vendor support person claims to have no knowledge of any
> such documentation.
>
> The one document I do have is a brief 6-page document titled "CDR Logging
> Configuration with Syslog Servers and cisco IOS Gateways", which has
> exactly
> one call (comprising 2 records) as an example!
>
> By contrast, for the cisco CallManager ("non-Express") I have a cdr413.pdf
> document titled "Cisco CallManager 4.1(3) Call Detail Record Definition"
> which comprises 78 pages of detailed explanations with sample records.
>
> Could any kind soul out there point me to a source of some detailed info
> for
> the CCME environment, or at least state authoritatively that there ain't
> no
> such thing.
>
> Regards,
> Andre
________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
| |
|
| [cisco-voip] Re: CDR documentation for CCME?Wes,
I'm afraid that we don't own the cisco kit, so we don't have a "Cisco
account team" as such. However, I would have thought that the local vendor
for South Africa (DiData) would be able to get this info, but the person I
have spoken to there, claims that it does not exist / he is not aware of it
(take your pick).
We are in the process of applying for partner status, but that will take
time, and I would like to finish this job before that - the CCME and our
software are both installed and running at the client already, and they are
just waiting for me to join them together in the middle with the right
software!!
Do you know: does such a document exist, describing the syslog CDR output,
or not?
If it does, would you know of a document ID or URL for it, either publically
accessible, or available via the national appointed vendor?
Regards,
Andre
-----Original Message-----
"Wes Sisk" <wsisk@cisco.com> wrote in message
news:ELEMLGDGDBLINAJEIOCLEEEPPLAA.wsisk@cisco.com...
Sounds like a bit of a known issue with CME and CDR:
"as of now this is a limitation of CME and CDR/billing records. When using
skinny (sccp), non-standard based call transfer or forwarding...this
information is not recorded in the CDR. This is a recognized flaw and is
going to be an added feature in an upcoming release of CME code, so it will
record more than two call legs...and will record transfers, forwards and
diversions. This release is due out in 06, but I'm not exactly sure
when..."
Please contact your cisco account team and inform them of the criticality of
this feature for your deployment.
/Wes
-----Original Message-----
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net]On Behalf Of Josh Horton
Sent: Friday, October 21, 2005 8:37 AM
To: Andre; cisco-voip@puck.nether.net
Subject: RE: [cisco-voip] Re: CDR documentation for CCME?
I have been looking into this same thing, and I was actually hoping someone
else would have a definate answer but I believe Radius is another way.
The CME administration guide makes referrence to a RADIUS billing server :
http://www.cisco.com/univercd/cc/td...r.htm#wp2169372
Here is a guide for Configuring AAA on cisco Gateways:
http://www.cisco.com/univercd/cc/td...cct_c/index.htm
Hope this helps...
Josh
From: cisco-voip-bounces@puck.nether.net on behalf of Andre
Sent: Fri 10/21/2005 1:56 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Re: CDR documentation for CCME?
Steve,
Thanks for your response. I am aware of the StoneVoice product.
However, I see that I did not express myself clearly enough in my initial
post - my company is a _vendor_ / _developer_ of a call billing application,
and we would like to extend the range of switches that we can collect from,
for call billing purposes.
Hence, my initial request: "Could any kind soul out there point me to a
source of some detailed info for [CDR records in] the CCME environment, or
at least state authoritatively that there ain't no such thing."
Regards,
Andre
========================================
============
"Steve G" <smgustafson@gmail.com> wrote in message
news:8a1f34b50510201858u1f1d2074j203e8bb
d6965b9b4@mail.gmail.com...
Andre,
www.stonevoice.com does what you are wanting to do. I belive they use
the syslog method of collecting the data. Here is their CME product
http://www.stonevoice.com/Products/...US/Default.aspx .
I have heard that Stonevoice has a very good product but have not used it.
Another one I found from a google search is
http://www.mindcti.com/downloads/ME...on_with_CME.pdf they use the
syslog method as well. CCME is being widely adopted by many companies. I
know of one in my state that is going to be replacing 450 key systems with
CCME systems. That is a huge deployment. I would say that your company
will probably want to work up a solution for this. I think it is definitely
a good move.
Steve
========================================
============
"Andre" <andre_on_lists@hotmail.com> wrote in message
news:<dj8c80$5gd$1@sea.gmane.org>...
> Hi there,
>
> My company has a mature call billing application, wiht support for a large
> number of different switches, from old-fashioned POTS PABXes to Cisco
> CallManager. We now have a new customer who has a CallManager Express, and
> I
> am trying to add support for this into our product.
>
> I have arranged for our customer support person to capture some test call
> scenarios using a Syslog daemon, and I can make a fair bit of sense of the
> resulting captured records. However, I do not have any documentation on
> the
> detailed nitty-gritty of what to expect for the more complex scenarios,
> and
> the client's PABX vendor support person claims to have no knowledge of any
> such documentation.
>
> The one document I do have is a brief 6-page document titled "CDR Logging
> Configuration with Syslog Servers and cisco IOS Gateways", which has
> exactly
> one call (comprising 2 records) as an example!
>
> By contrast, for the cisco CallManager ("non-Express") I have a cdr413.pdf
> document titled "Cisco CallManager 4.1(3) Call Detail Record Definition"
> which comprises 78 pages of detailed explanations with sample records.
>
> Could any kind soul out there point me to a source of some detailed info
> for
> the CCME environment, or at least state authoritatively that there ain't
> no
> such thing.
>
> Regards,
> Andre
________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
| |
| Wes Sisk 2005-10-24, 9:13 am |
| Andre,
Let me rephrase. The normal information you would expect in CDR (to
identify conferenced and transferred calls) do not currently exist with CME.
/Wes
-----Original Message-----
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net]On Behalf Of Andre
Sent: Friday, October 21, 2005 11:28 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Re: CDR documentation for CCME?
[cisco-voip] Re: CDR documentation for CCME?Wes,
I'm afraid that we don't own the cisco kit, so we don't have a "Cisco
account team" as such. However, I would have thought that the local vendor
for South Africa (DiData) would be able to get this info, but the person I
have spoken to there, claims that it does not exist / he is not aware of it
(take your pick).
We are in the process of applying for partner status, but that will take
time, and I would like to finish this job before that - the CCME and our
software are both installed and running at the client already, and they are
just waiting for me to join them together in the middle with the right
software!!
Do you know: does such a document exist, describing the syslog CDR output,
or not?
If it does, would you know of a document ID or URL for it, either publically
accessible, or available via the national appointed vendor?
Regards,
Andre
-----Original Message-----
"Wes Sisk" <wsisk@cisco.com> wrote in message
news:ELEMLGDGDBLINAJEIOCLEEEPPLAA.wsisk@cisco.com...
Sounds like a bit of a known issue with CME and CDR:
"as of now this is a limitation of CME and CDR/billing records. When using
skinny (sccp), non-standard based call transfer or forwarding...this
information is not recorded in the CDR. This is a recognized flaw and is
going to be an added feature in an upcoming release of CME code, so it will
record more than two call legs...and will record transfers, forwards and
diversions. This release is due out in 06, but I'm not exactly sure
when..."
Please contact your cisco account team and inform them of the criticality of
this feature for your deployment.
/Wes
-----Original Message-----
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net]On Behalf Of Josh Horton
Sent: Friday, October 21, 2005 8:37 AM
To: Andre; cisco-voip@puck.nether.net
Subject: RE: [cisco-voip] Re: CDR documentation for CCME?
I have been looking into this same thing, and I was actually hoping someone
else would have a definate answer but I believe Radius is another way.
The CME administration guide makes referrence to a RADIUS billing server :
http://www.cisco.com/univercd/cc/td...33/cme33sa/cme3
3ovr.htm#wp2169372
Here is a guide for Configuring AAA on cisco Gateways:
http://www.cisco.com/univercd/cc/td...23/123cgcr/vvfa
x_c/add_c/acct_c/index.htm
Hope this helps...
Josh
From: cisco-voip-bounces@puck.nether.net on behalf of Andre
Sent: Fri 10/21/2005 1:56 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Re: CDR documentation for CCME?
Steve,
Thanks for your response. I am aware of the StoneVoice product.
However, I see that I did not express myself clearly enough in my initial
post - my company is a _vendor_ / _developer_ of a call billing application,
and we would like to extend the range of switches that we can collect from,
for call billing purposes.
Hence, my initial request: "Could any kind soul out there point me to a
source of some detailed info for [CDR records in] the CCME environment, or
at least state authoritatively that there ain't no such thing."
Regards,
Andre
========================================
============
"Steve G" <smgustafson@gmail.com> wrote in message
news:8a1f34b50510201858u1f1d2074j203e8bb
d6965b9b4@mail.gmail.com...
Andre,
www.stonevoice.com does what you are wanting to do. I belive they use
the syslog method of collecting the data. Here is their CME product
http://www.stonevoice.com/Products/...n-US/Default.as
px .
I have heard that Stonevoice has a very good product but have not used it.
Another one I found from a google search is
http://www.mindcti.com/downloads/ME...on_with_CME.pdf they use the
syslog method as well. CCME is being widely adopted by many companies. I
know of one in my state that is going to be replacing 450 key systems with
CCME systems. That is a huge deployment. I would say that your company
will probably want to work up a solution for this. I think it is definitely
a good move.
Steve
========================================
============
"Andre" <andre_on_lists@hotmail.com> wrote in message
news:<dj8c80$5gd$1@sea.gmane.org>...
> Hi there,
>
> My company has a mature call billing application, wiht support for a large
> number of different switches, from old-fashioned POTS PABXes to Cisco
> CallManager. We now have a new customer who has a CallManager Express, and
> I
> am trying to add support for this into our product.
>
> I have arranged for our customer support person to capture some test call
> scenarios using a Syslog daemon, and I can make a fair bit of sense of the
> resulting captured records. However, I do not have any documentation on
> the
> detailed nitty-gritty of what to expect for the more complex scenarios,
> and
> the client's PABX vendor support person claims to have no knowledge of any
> such documentation.
>
> The one document I do have is a brief 6-page document titled "CDR Logging
> Configuration with Syslog Servers and cisco IOS Gateways", which has
> exactly
> one call (comprising 2 records) as an example!
>
> By contrast, for the cisco CallManager ("non-Express") I have a cdr413.pdf
> document titled "Cisco CallManager 4.1(3) Call Detail Record Definition"
> which comprises 78 pages of detailed explanations with sample records.
>
> Could any kind soul out there point me to a source of some detailed info
> for
> the CCME environment, or at least state authoritatively that there ain't
> no
> such thing.
>
> Regards,
> Andre
________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
________________________________________
_______
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| Wes,
I am not saying that I have a problem with call transfer information, etc in
the CME output. That may be the case, but I have not got far enough down the
line to know.
What I _am_ saying is that I do not even have a document describing the
field contents for basic call scenarios. Is there any document describing
the fields contents at all?
Regards,
Andre
"Wes Sisk" <wsisk@cisco.com> wrote in message
news:ELEMLGDGDBLINAJEIOCLEEFFPLAA.wsisk@cisco.com...
> Andre,
>
> Let me rephrase. The normal information you would expect in CDR (to
> identify conferenced and transferred calls) do not currently exist with
> CME.
>
> /Wes
>
>
> -----Original Message-----
> From: cisco-voip-bounces@puck.nether.net
> [mailto:cisco-voip-bounces@puck.nether.net]On Behalf Of Andre
> Sent: Friday, October 21, 2005 11:28 AM
> To: cisco-voip@puck.nether.net
> Subject: [cisco-voip] Re: CDR documentation for CCME?
>
>
> [cisco-voip] Re: CDR documentation for CCME?Wes,
>
> I'm afraid that we don't own the cisco kit, so we don't have a "Cisco
> account team" as such. However, I would have thought that the local vendor
> for South Africa (DiData) would be able to get this info, but the person I
> have spoken to there, claims that it does not exist / he is not aware of
> it
> (take your pick).
>
> We are in the process of applying for partner status, but that will take
> time, and I would like to finish this job before that - the CCME and our
> software are both installed and running at the client already, and they
> are
> just waiting for me to join them together in the middle with the right
> software!!
>
> Do you know: does such a document exist, describing the syslog CDR output,
> or not?
> If it does, would you know of a document ID or URL for it, either
> publically
> accessible, or available via the national appointed vendor?
>
> Regards,
> Andre
>
> -----Original Message-----
> "Wes Sisk" <wsisk@cisco.com> wrote in message
> news:ELEMLGDGDBLINAJEIOCLEEEPPLAA.wsisk@cisco.com...
> Sounds like a bit of a known issue with CME and CDR:
>
> "as of now this is a limitation of CME and CDR/billing records. When
> using
> skinny (sccp), non-standard based call transfer or forwarding...this
> information is not recorded in the CDR. This is a recognized flaw and is
> going to be an added feature in an upcoming release of CME code, so it
> will
> record more than two call legs...and will record transfers, forwards and
> diversions. This release is due out in 06, but I'm not exactly sure
> when..."
>
> Please contact your cisco account team and inform them of the criticality
> of
> this feature for your deployment.
>
> /Wes
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