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Home > Archive > Voice over IP Cisco > December 2005 > 7960 hijacks the user interface when calls come in
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7960 hijacks the user interface when calls come in
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| John Lange 2005-12-05, 5:45 pm |
| We have a problem with our cisco 7960s using the SIP load.
While trying to transfer a call, if another call comes in, the entire
user interface is "hijacked" and you can not complete the transfer
process.
The only option available on the softkeys is "accept" (for the new
call), so you can not complete the transfer.
This is a serious problem especially when trying to use the 7960 as a
switchboard phone causing many calls to be lost in "transfer limbo".
As a side issue, is there any way to reprogram the layout of the
softkeys on the 7960? Having to press "more" to get to "transfer" is
just silly.
--
John Lange
| |
| Schuett, Court (MBNAP it) 2005-12-05, 5:45 pm |
| Device -> Device Settings -> Softkey Template
Under there, find the softkey template assigned to the phone in question.
Then, click 'Configure Softkey Layout'. You should be able to change
everything you need in there. There is a button for 'Ring In' which is
where you'll probably need to add 'Transfer' to.
Hope that helps.
Court Schuett
Millward Brown
Network Systems Engineer
630-955-8983
court.schuett@us.millwardbrown.com
-----Original Message-----
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of John Lange
Sent: Monday, December 05, 2005 10:37 AM
To: Cisco-VoIP
Subject: [cisco-voip] 7960 hijacks the user interface when calls come in
We have a problem with our cisco 7960s using the SIP load.
While trying to transfer a call, if another call comes in, the entire user
interface is "hijacked" and you can not complete the transfer process.
The only option available on the softkeys is "accept" (for the new call), so
you can not complete the transfer.
This is a serious problem especially when trying to use the 7960 as a
switchboard phone causing many calls to be lost in "transfer limbo".
As a side issue, is there any way to reprogram the layout of the softkeys on
the 7960? Having to press "more" to get to "transfer" is just silly.
--
John Lange
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cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
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| |
| John Lange 2005-12-05, 5:45 pm |
| Thanks Court.
You must be referring to the cisco Call Manager web interface? I don't
see any similar settings on the phone itself.
Assuming you are talking about Call manager, does call manager allow you
to change the soft-key settings on the SIP load of the phones?
Aside from the key-map settings, is there a way to prevent the
hijacking?
Thanks
John
On Mon, 2005-12-05 at 10:49 -0600, Schuett, Court (MBNAP it) wrote:
> Device -> Device Settings -> Softkey Template
>
> Under there, find the softkey template assigned to the phone in question.
> Then, click 'Configure Softkey Layout'. You should be able to change
> everything you need in there. There is a button for 'Ring In' which is
> where you'll probably need to add 'Transfer' to.
>
> Hope that helps.
>
>
>
>
> Court Schuett
>
> Millward Brown
> Network Systems Engineer
> 630-955-8983
> court.schuett@us.millwardbrown.com
>
> -----Original Message-----
> From: cisco-voip-bounces@puck.nether.net
> [mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of John Lange
> Sent: Monday, December 05, 2005 10:37 AM
> To: Cisco-VoIP
> Subject: [cisco-voip] 7960 hijacks the user interface when calls come in
>
> We have a problem with our cisco 7960s using the SIP load.
>
> While trying to transfer a call, if another call comes in, the entire user
> interface is "hijacked" and you can not complete the transfer process.
>
> The only option available on the softkeys is "accept" (for the new call), so
> you can not complete the transfer.
>
> This is a serious problem especially when trying to use the 7960 as a
> switchboard phone causing many calls to be lost in "transfer limbo".
>
> As a side issue, is there any way to reprogram the layout of the softkeys on
> the 7960? Having to press "more" to get to "transfer" is just silly.
>
> --
> John Lange
>
>
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
> ========================================
============
> This email is confidential and intended solely for the use of the
> individual or organization to whom it is addressed. Any opinions or
> advice presented are solely those of the author and do not necessarily
> represent those of the Millward Brown Group of Companies. If you are
> not the intended recipient of this email, you should not copy, modify,
> distribute or take any action in reliance on it. If you have received
> this email in error please notify the sender and delete this email
> from your system. Although this email has been checked for viruses
> and other defects, no responsibility can be accepted for any loss or
> damage arising from its receipt or use.
> ========================================
============
>
| |
| Baiter, Hermann 2005-12-06, 5:45 pm |
| I face the same problem here. But when I try to add "Transfer" at "Ring In"
via CCM Web then I can add only following items:
Undefined
Answer
Immediate Divert
How can I add the Transfer button?
Thanks
Hermann Baiter
EPSON EUROPE ELECTRONICS GmbH
Riesstr. 15
80992 Muenchen - Germany
Tel: +49-(0)89-14 00 5-330
Fax: +49-(0)89-14 00 5-4330
Mobile: +49-(0)170-8 54 99 66
e-mail:Hermann.Baiter@epson-electronics.de
Please visit us at www.epson-electronics.de
> -----Original Message-----
> From: cisco-voip-bounces@puck.nether.net
> [mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of John Lange
> Sent: Monday, December 05, 2005 8:38 PM
> To: Schuett, Court (MBNAP it)
> Cc: Cisco-VoIP
> Subject: RE: [cisco-voip] 7960 hijacks the user interface
> when calls come in
>
>
> Thanks Court.
>
> You must be referring to the cisco Call Manager web
> interface? I don't see any similar settings on the phone itself.
>
> Assuming you are talking about Call manager, does call
> manager allow you to change the soft-key settings on the SIP
> load of the phones?
>
> Aside from the key-map settings, is there a way to prevent
> the hijacking?
>
> Thanks
>
> John
>
> On Mon, 2005-12-05 at 10:49 -0600, Schuett, Court (MBNAP it) wrote:
> should be able
> for 'Ring
> calls come
> the entire
> 7960 as a
> "transfer" is
> necessarily
> If you are
> copy, modify,
> have received
> any loss or
>
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
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