|
Home > Archive > Voice over IP Cisco > May 2005 > Adding new Phone in CM 4.1.3
You are viewing an archived Text-only version of the thread.
To view this thread in it's original format and/or if you want to reply to
this thread please [click here]
| Author |
Adding new Phone in CM 4.1.3
|
|
| Voll, Scott 2005-05-26, 5:49 pm |
| Has anyone added a new Phone (7940) to a CM 4.1.3 install?
This is the first Phone I've installed since upgrading to 4.1.3 and for
some reason it won't boot. It gets the right vlan but won't get a DHCP
Address. Any ideas? The firmware that came on it is P0030301mfg2
Scott
| |
| Ryan Ratliff 2005-05-26, 5:49 pm |
| Any ES on your CM?
Try letting the phone auto-register, then change the DN. I've seen an
issue like this that had to do with the phone resetting after getting
the .cnf.xml when it should have proceeded to download the correct
load. If the phone got the new load from xmldefault.cnf.xml then it
would upgrade successfully. That customer upgraded to ES5 to fix the
change notification CFA bug and couldn't get it to break again.
If your phone really isn't getting an IP address then it's probably a
different issue. A sniffer trace should verify it.
-Ryan
On May 26, 2005, at 12:49 PM, Voll, Scott wrote:
Has anyone added a new Phone (7940) to a CM 4.1.3 install?
This is the first Phone I've installed since upgrading to 4.1.3 and for
some reason it won't boot. It gets the right vlan but won't get a DHCP
Address. Any ideas? The firmware that came on it is P0030301mfg2
Scott
________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
| |
| Voll, Scott 2005-05-26, 5:49 pm |
| I deleted the phone from CM and it auto registered. So I need ES5 to
fix this issue in the future?
Do I have to open a TAC case to get it? Will it be rolled into the next
SR?
Scott
-----Original Message-----
From: Ryan Ratliff [mailto:rratliff@cisco.com]
Sent: Thursday, May 26, 2005 10:09 AM
To: Voll, Scott
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Adding new Phone in CM 4.1.3
Any ES on your CM?
Try letting the phone auto-register, then change the DN. I've seen an
issue like this that had to do with the phone resetting after getting
the .cnf.xml when it should have proceeded to download the correct
load. If the phone got the new load from xmldefault.cnf.xml then it
would upgrade successfully. That customer upgraded to ES5 to fix the
change notification CFA bug and couldn't get it to break again.
If your phone really isn't getting an IP address then it's probably a
different issue. A sniffer trace should verify it.
-Ryan
On May 26, 2005, at 12:49 PM, Voll, Scott wrote:
Has anyone added a new Phone (7940) to a CM 4.1.3 install?
This is the first Phone I've installed since upgrading to 4.1.3 and for
some reason it won't boot. It gets the right vlan but won't get a DHCP
Address. Any ideas? The firmware that came on it is P0030301mfg2
Scott
________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
| |
| Ryan Ratliff 2005-05-26, 5:49 pm |
| We were never able to determine if it was the reboot or the ES that
fixed it to be honest. I was never able to get a phone with the MFG
load to test with, and since you can't go back to the MFG from a signed
load it made recreating the problem very difficult.
-Ryan
On May 26, 2005, at 1:31 PM, Voll, Scott wrote:
I deleted the phone from CM and it auto registered. So I need ES5 to
fix this issue in the future?
Do I have to open a TAC case to get it? Will it be rolled into the next
SR?
Scott
-----Original Message-----
From: Ryan Ratliff [mailto:rratliff@cisco.com]
Sent: Thursday, May 26, 2005 10:09 AM
To: Voll, Scott
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Adding new Phone in CM 4.1.3
Any ES on your CM?
Try letting the phone auto-register, then change the DN. I've seen an
issue like this that had to do with the phone resetting after getting
the .cnf.xml when it should have proceeded to download the correct
load. If the phone got the new load from xmldefault.cnf.xml then it
would upgrade successfully. That customer upgraded to ES5 to fix the
change notification CFA bug and couldn't get it to break again.
If your phone really isn't getting an IP address then it's probably a
different issue. A sniffer trace should verify it.
-Ryan
On May 26, 2005, at 12:49 PM, Voll, Scott wrote:
Has anyone added a new Phone (7940) to a CM 4.1.3 install?
This is the first Phone I've installed since upgrading to 4.1.3 and for
some reason it won't boot. It gets the right vlan but won't get a DHCP
Address. Any ideas? The firmware that came on it is P0030301mfg2
Scott
________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
|
|
|
|
|