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Home > Archive > Voice over IP Cisco > May 2005 > IPCC questions...
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| I have a few questions pertaining to IPCC that I was hoping someone
familiar with the product could answer for me... Thanks in advance.
1) Is there any flavor of IPCC that does not require CallManager? I
mean, a flavor that could operate as a standalone call center app?
2) My organization needs a fairly simple 5-man call center - is there
a version of IPCC that comes with CallManager and is included in the
price of the CM software?
3) Can IPCC Express run on the same server as CallManager or does it
require a separate server?
If possible, I'm looking for the "Cisco answer" as well as the
practical/real-world answer (which may be the same, I suppose).
Thanks again for any help you guys can provide.
-David
| |
| Voll, Scott 2005-05-26, 5:49 pm |
| David--
I'm going to bet everyone else to the punch...... look at open source
Asterisk.
But I do not believe there is any IPCC that does not need CM.
The only thing that comes with CM is Attendant console which might take
care of you.... no queuing but it will allow for one number to be
directed to people logged in.
As far as I know you can still run IPCC co-resident on CM. Saves the
cost of a Server in small deployments.
Scott
-----Original Message-----
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of David
Sent: Thursday, May 26, 2005 10:52 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] IPCC questions...
I have a few questions pertaining to IPCC that I was hoping someone
familiar with the product could answer for me... Thanks in advance.
1) Is there any flavor of IPCC that does not require CallManager? I
mean, a flavor that could operate as a standalone call center app?
2) My organization needs a fairly simple 5-man call center - is there
a version of IPCC that comes with CallManager and is included in the
price of the CM software?
3) Can IPCC Express run on the same server as CallManager or does it
require a separate server?
If possible, I'm looking for the "Cisco answer" as well as the
practical/real-world answer (which may be the same, I suppose).
Thanks again for any help you guys can provide.
-David
________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
| |
| Silva, Kalani 2005-05-26, 5:49 pm |
|
1) Is there any flavor of IPCC that does not require CallManager? I
mean, a flavor that could operate as a standalone call center app? The
only IPCC that can integrate into a TDM is Enterprise.
2) My organization needs a fairly simple 5-man call center - is there a
version of IPCC that comes with CallManager and is included in the price
of the CM software?
Cisco was bundling a small license of IPCC for new installs, I think it
was 5 agents 5 ports or something like that.
3) Can IPCC Express run on the same server as CallManager or does it
require a separate server?
You can co-reside a small IPCC with a CCM, but consult the SRND to gauge
the size and external server if needed.
**-----Original Message-----
**From: cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-
**bounces@puck.nether.net] On Behalf Of Voll, Scott
**Sent: Thursday, May 26, 2005 02:01 PM
**To: wanguy@wanguy.net; cisco-voip@puck.nether.net
**Subject: RE: [cisco-voip] IPCC questions...
**
**David--
**
**I'm going to bet everyone else to the punch...... look at open source
**Asterisk.
**
**But I do not believe there is any IPCC that does not need CM.
**
**The only thing that comes with CM is Attendant console which might
take
**care of you.... no queuing but it will allow for one number to be
**directed to people logged in.
**
**As far as I know you can still run IPCC co-resident on CM. Saves the
**cost of a Server in small deployments.
**
**Scott
**
**-----Original Message-----
**From: cisco-voip-bounces@puck.nether.net
**[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of David
**Sent: Thursday, May 26, 2005 10:52 AM
**To: cisco-voip@puck.nether.net
**Subject: [cisco-voip] IPCC questions...
**
**I have a few questions pertaining to IPCC that I was hoping someone
**familiar with the product could answer for me... Thanks in advance.
**
**1) Is there any flavor of IPCC that does not require CallManager? I
**mean, a flavor that could operate as a standalone call center app?
**
**2) My organization needs a fairly simple 5-man call center - is there
**a version of IPCC that comes with CallManager and is included in the
**price of the CM software?
**
**3) Can IPCC Express run on the same server as CallManager or does it
**require a separate server?
**
**If possible, I'm looking for the "Cisco answer" as well as the
**practical/real-world answer (which may be the same, I suppose).
**
**Thanks again for any help you guys can provide.
**
**-David
**
**______________________________________
_________
**cisco-voip mailing list
**cisco-voip@puck.nether.net
**https://puck.nether.net/mailman/listinfo/cisco-voip
**
**______________________________________
_________
**cisco-voip mailing list
**cisco-voip@puck.nether.net
**https://puck.nether.net/mailman/listinfo/cisco-voip
| |
|
| Great info, thanks for the replies!
On 5/26/05, Silva, Kalani <ksilva@netinfosystems.net> wrote:
>
>
>
> 1) Is there any flavor of IPCC that does not require CallManager? I
> mean, a flavor that could operate as a standalone call center app? The
> only IPCC that can integrate into a TDM is Enterprise.
>
> 2) My organization needs a fairly simple 5-man call center - is there a
> version of IPCC that comes with CallManager and is included in the price
> of the CM software?
>
> cisco was bundling a small license of IPCC for new installs, I think it
> was 5 agents 5 ports or something like that.
>
> 3) Can IPCC Express run on the same server as CallManager or does it
> require a separate server?
> You can co-reside a small IPCC with a CCM, but consult the SRND to gauge
> the size and external server if needed.
>
>
>
>
> **-----Original Message-----
> **From: cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-
> **bounces@puck.nether.net] On Behalf Of Voll, Scott
> **Sent: Thursday, May 26, 2005 02:01 PM
> **To: wanguy@wanguy.net; cisco-voip@puck.nether.net
> **Subject: RE: [cisco-voip] IPCC questions...
> **
> **David--
> **
> **I'm going to bet everyone else to the punch...... look at open source
> **Asterisk.
> **
> **But I do not believe there is any IPCC that does not need CM.
> **
> **The only thing that comes with CM is Attendant console which might
> take
> **care of you.... no queuing but it will allow for one number to be
> **directed to people logged in.
> **
> **As far as I know you can still run IPCC co-resident on CM. Saves the
> **cost of a Server in small deployments.
> **
> **Scott
> **
> **-----Original Message-----
> **From: cisco-voip-bounces@puck.nether.net
> **[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of David
> **Sent: Thursday, May 26, 2005 10:52 AM
> **To: cisco-voip@puck.nether.net
> **Subject: [cisco-voip] IPCC questions...
> **
> **I have a few questions pertaining to IPCC that I was hoping someone
> **familiar with the product could answer for me... Thanks in advance.
> **
> **1) Is there any flavor of IPCC that does not require CallManager? I
> **mean, a flavor that could operate as a standalone call center app?
> **
> **2) My organization needs a fairly simple 5-man call center - is there
> **a version of IPCC that comes with CallManager and is included in the
> **price of the CM software?
> **
> **3) Can IPCC Express run on the same server as CallManager or does it
> **require a separate server?
> **
> **If possible, I'm looking for the "Cisco answer" as well as the
> **practical/real-world answer (which may be the same, I suppose).
> **
> **Thanks again for any help you guys can provide.
> **
> **-David
> **
> **______________________________________
_________
> **cisco-voip mailing list
> **cisco-voip@puck.nether.net
> **https://puck.nether.net/mailman/listinfo/cisco-voip
> **
> **______________________________________
_________
> **cisco-voip mailing list
> **cisco-voip@puck.nether.net
> **https://puck.nether.net/mailman/listinfo/cisco-voip
>
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
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