| Carlos G Mendioroz 2005-05-29, 7:45 am |
| David,
cisco has two products that carry the IPCC name and that have not much
more in common. (IPCC and IPCC express, aka CRS, or IP-IVR)
1) IPCC does not require CCM, but I guess you were talking about CRS,
which does. IPCC makes no sense on 5 seat call centers 
2) No, CRS is a separate license. (Although some sales guy may make a
combo for you ?
3) Yes, although cisco does not support it, so to say. Only for
labs/demos, although a 5 seat CC should be fine AFAIK.
-Carlos
> I have a few questions pertaining to IPCC that I was hoping someone
> familiar with the product could answer for me... Thanks in advance.
>
> 1) Is there any flavor of IPCC that does not require CallManager? I
> mean, a flavor that could operate as a standalone call center app?
>
> 2) My organization needs a fairly simple 5-man call center - is there
> a version of IPCC that comes with CallManager and is included in the
> price of the CM software?
>
> 3) Can IPCC Express run on the same server as CallManager or does it
> require a separate server?
>
> If possible, I'm looking for the "Cisco answer" as well as the
> practical/real-world answer (which may be the same, I suppose).
>
> Thanks again for any help you guys can provide.
>
> -David
--
Carlos G Mendioroz <tron@huapi.ba.ar> LW7 EQI Argentina
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