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Home > Archive > Voice over IP Cisco > June 2005 > CCM Attendant console - queued calls
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CCM Attendant console - queued calls
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| Vincent De Keyzer 2005-06-27, 7:45 am |
| Hello,
I am testing the attendant console (1.4 (1 ES1)) and it does not work
completely as I expected.
I can place, receive, transfer and park calls OK. But: when I am on the
phone with first caller, and second caller dials the Pilot Point number,
second caller gets MOH immediately (because he is queued); however I don't
see on the screen that I have a second caller (when I hang up first call,
second caller immediately starts ringing on my phone, which is OK).
So basically, I have no idea how many callers are queued at any particular
moment. It seems that callers are visible in the console only when to get
out of the queue, and are ringing somewhere.
Do I have something badly configured, or is it a limitation of the (free)
attendant console?
Vincent
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| Kris Seraphine 2005-06-27, 5:45 pm |
| I think you need to be logged in to the Attendant Console to see queued
calls.
This means you have to configure your hunt groups using attendant
console users instead of extensions.
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| Vincent De Keyzer 2005-06-27, 5:45 pm |
| Just tried that - it still doesn't work.
Anyone else?
Vincent
_____
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Kris Seraphine
Sent: lundi 27 juin 2005 16:16
To: cisco-voip@puck.nether.net
Subject: RE: [cisco-voip] CCM Attendant console - queued calls
I think you need to be logged in to the Attendant Console to see queued
calls.
This means you have to configure your hunt groups using attendant console
users instead of extensions.
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| Vincent De Keyzer 2005-06-27, 5:45 pm |
| 4.1(2)sr1
_____
From: Voll, Scott [mailto:Scott.Voll@wesd.org]
Sent: lundi 27 juin 2005 17:16
To: Vincent De Keyzer
Cc: cisco-voip@puck.nether.net
Subject: RE: [cisco-voip] CCM Attendant console - queued calls
What version of CM?
_____
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Vincent De Keyzer
Sent: Monday, June 27, 2005 7:25 AM
To: 'Kris Seraphine'; cisco-voip@puck.nether.net
Subject: RE: [cisco-voip] CCM Attendant console - queued calls
Just tried that - it still doesn't work.
Anyone else?
Vincent
_____
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Kris Seraphine
Sent: lundi 27 juin 2005 16:16
To: cisco-voip@puck.nether.net
Subject: RE: [cisco-voip] CCM Attendant console - queued calls
I think you need to be logged in to the Attendant Console to see queued
calls.
This means you have to configure your hunt groups using attendant console
users instead of extensions.
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