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Home > Archive > Voice over IP Cisco > July 2005 > Call Recording Problem
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| Author |
Call Recording Problem
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| Monika Kapil 2005-07-15, 5:45 pm |
| Hi,
We are using CCM 4.0 and IPCC express and IP phone 7940.
WE are recording calls of users through call loggers.
Can any one tell me that is there any centralized why of recording user
calls?
Regards
Monika
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| Nick Griffin 2005-07-15, 5:45 pm |
| Sure, more than likely you'll need to add a dedicated monitoring and recording server to your IPCC Express cluster, depending on the number of users, and amount of data you have to retain. It involves the setup of a span/rspan port on your switches to enable the mirror of the VOIP data to the central RMS server. Take a look at the IP Contact Center SRND design guide at the url below for more information:
http://www.cisco.com/application/pd...ecd800f351c.pdf
-----Original Message-----
From: cisco-voip-bounces@puck.nether.net on behalf of Monika Kapil
Sent: Fri 7/15/2005 9:31 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Call Recording Problem
Hi,
We are using CCM 4.0 and IPCC express and IP phone 7940.
WE are recording calls of users through call loggers.
Can any one tell me that is there any centralized why of recording user
calls?
Regards
Monika
| |
| Monika Kapil 2005-07-15, 5:45 pm |
|
Hi Nick,
We have a recording server in IPCC express but number of licences is
less than the number of users.
We have to use a call logger hardware with the IP phones which records
the calls.
Now, we are looking for s solution in which we do not require hardware
and we can be able to monitor calls through the CCM or IPCC
Regards
Monika
________________________________
From: Nick Griffin [mailto:ngriffin@qos-is.com]
Sent: Friday, July 15, 2005 8:12 PM
To: Monika Kapil; cisco-voip@puck.nether.net
Subject: RE: [cisco-voip] Call Recording Problem
Sure, more than likely you'll need to add a dedicated monitoring and
recording server to your IPCC Express cluster, depending on the number
of users, and amount of data you have to retain. It involves the setup
of a span/rspan port on your switches to enable the mirror of the VOIP
data to the central RMS server. Take a look at the IP Contact Center
SRND design guide at the url below for more information:
http://www.cisco.com/application/pd.../ps1846/c1028/c
dccont_0900aecd800f351c.pdf
-----Original Message-----
From: cisco-voip-bounces@puck.nether.net on behalf of Monika Kapil
Sent: Fri 7/15/2005 9:31 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Call Recording Problem
Hi,
We are using CCM 4.0 and IPCC express and IP phone 7940.
WE are recording calls of users through call loggers.
Can any one tell me that is there any centralized why of recording user
calls?
Regards
Monika
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