| Kevin Thorngren 2005-07-20, 8:45 pm |
| Hi Paul,
I am by no means a CRA expert but what you described doesn't sound
quite right. Maybe this will help. Basically you have a JTAPI user
that the CTI RP and CTI Ports are associated to. Then you create an RM
JTAPI user that you will associate the agents phones to, in addition to
associating them to each user with the ICD extension. This info can be
found here for example:
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/
products_administration_guide_chapter091
86a008018f9a8.html
The other thing you didn't mention is that you are logging the agent in
from their phone.
HTH,
Kevin
On Jul 20, 2005, at 7:20 PM, Paul Yago wrote:
>
> Additionally, in the following debug logs, I'm not sure why it's
> saying:
>
> *No available resources present in CSQ_2*
>
> CSQ_2 contains 2 resources. Each one is a user which has an ICD
> extension configured. These users are associated with the CTI RP and
> the
> CTI Ports.
>
> Thanks,
> Paul
>
>
> Log:
> 828: Jul 20 15:02:53.915 PDT %MIVR-ENG-7-UNK:Notifying Debug task Ended
> 829: Jul 20 15:02:53.915 PDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting
> {CALL_QUEUED_EVENT: Socket:Socket: null monitoredDeviceDN:null,
> connectionCallID: 16786918 , callingDeviceType: 0, calledDeviceType: 0,
> lastRedirectDeviceType: 65535, eventCause: 65535, CSDID: 2,
> callingDeviceID: 1000, calledDeviceID: 3100 } to outboundQ
> 830: Jul 20 15:02:53.915 PDT %MIVR-ICD_CTI-7-UNK:EventHandler:
> notifyAll() on contact with id 2
> 831: Jul 20 15:02:53.915 PDT %MIVR-SS_RM-7-UNK:Cannot allocate an
> available resource b/c none is present in CSQ_2
> 832: Jul 20 15:02:53.915 PDT %MIVR-SS_RM-7-UNK:No available resources
> present in CSQ_2
> 833: Jul 20 15:02:53.915 PDT %MIVR-SS_RM-7-UNK:CTI ports: 3001:9702/1
>
>
>
>
> -----Original Message-----
> From: cisco-voip-bounces@puck.nether.net
> [mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Paul Yago
> Sent: Tuesday, July 19, 2005 4:06 PM
> To: cisco-voip@puck.nether.net
> Subject: RE: [cisco-voip] CRA and CSQ
>
> Hello,
>
> Can anyone shed some light on why an ICD script's "Select Resource" is
> not selecting one of the configured Resources from my CSQ?
>
> Both resources are users who have "Enable CTI Application Use" checked
> and are associated to a particular IDC extension. They also are
> associated with the CRA - CTI RP. They both belong to a Resource Group
> which is assigned to the CSQ.
>
> The application passes the name of the CSQ to the script as a
> parameter.
>
> Never the less, after the Select Resource line is reached, the Queued
> branch is always selected. What I expect is that the Connected branch
> is
> used since these resources are available.
>
> I can't find anything in the troubleshooting or developer's guide.
>
> Any help is greatly appreciated.
>
> Thanks,
> Paul
>
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