Voice over IP Cisco - IPCC: agent goes reserved state but phone doesn't ring

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IPCC: agent goes reserved state but phone doesn't ring

Ruben Montes

2005-07-26, 7:45 am

Hello,

I have CCM 4.0 and IPCC 3.5. When I make a phone call to the CTI route point number, the agent enters in reserved state his phone doesn't ring and the call goes to one agent queue (there's no way to retrieve the call).
- No partition, CSS issues (these have benn checked)
- I'm using icd.aef script. How should I personalize it? maybe this is the problem. Should I put anything int the Resource ID variable?

This is my first IPCC installation, so I'm pretty sure it is a configuration issue ;)

Thanks in advance,

Ruben