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Home > Archive > Voice over IP Cisco > July 2005 > Ideas on how to accomplish this ?
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Ideas on how to accomplish this ?
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| Tech Guy 2005-07-27, 5:45 pm |
| OK so I got this user request from a small dept. within the company.
They are looking at setting up a toll free number for a survey. They
want the number to come in and ring an extension for 3 rings, then to
another if no one answers, and then to another. Finally if no one
picks up it should go to voice mail.
I have done stuff on CallManager for individual lines where you set
the forward no answer or forward busy to ring to another extension.
But if I do that on this then all of their calls would be forwarding
in this manner, and that would not be good.
So I am thinking I am going to have to get this 800 number mapped to a
new internal extension so that I am not making changes to the
individuals extensions.
I am a little confused about the best way to accomplish this to be
honest, and so I thought I would ask for some ideas from others.
Thanks, hope this is not too far off topic.
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| Voll, Scott 2005-07-27, 5:45 pm |
| Pilot point to Hunt group
Number comes in
Hunts to first number
Then second number etc.
Scott
-----Original Message-----
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Tech Guy
Sent: Wednesday, July 27, 2005 9:21 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Ideas on how to accomplish this ?
OK so I got this user request from a small dept. within the company.
They are looking at setting up a toll free number for a survey. They
want the number to come in and ring an extension for 3 rings, then to
another if no one answers, and then to another. Finally if no one
picks up it should go to voice mail.
I have done stuff on CallManager for individual lines where you set
the forward no answer or forward busy to ring to another extension.
But if I do that on this then all of their calls would be forwarding
in this manner, and that would not be good.
So I am thinking I am going to have to get this 800 number mapped to a
new internal extension so that I am not making changes to the
individuals extensions.
I am a little confused about the best way to accomplish this to be
honest, and so I thought I would ask for some ideas from others.
Thanks, hope this is not too far off topic.
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