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| Author |
WebDialer and Outlook
|
|
| Tech Guy 2005-08-16, 5:45 pm |
| I am reading this cisco press book "Cisco CallManager Best Practices"
and on page 343 it talks about the WebDialer and the ability to have a
Microsoft Outlook address book add-in.
I am curious if something like this is out there for free or what? I
was playing with the webdialer today for the first time, and it was
limited to the global directory. Just wondering what others have done
if anything with the webdialer.
| |
| Wes Sisk 2005-08-16, 5:45 pm |
| use the cisco TSP to allow dialing from OL address book.
/Wes
-----Original Message-----
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net]On Behalf Of Tech Guy
Sent: Tuesday, August 16, 2005 2:04 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] WebDialer and Outlook
I am reading this cisco press book "Cisco CallManager Best Practices"
and on page 343 it talks about the WebDialer and the ability to have a
Microsoft Outlook address book add-in.
I am curious if something like this is out there for free or what? I
was playing with the webdialer today for the first time, and it was
limited to the global directory. Just wondering what others have done
if anything with the webdialer.
________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
| |
| Tech Guy 2005-08-16, 5:45 pm |
| Humm.. care to expand on this? I am unsure what you are referring to
when you say "use the cisco tsp" ?
Dane
On 8/16/05, Wes Sisk <wsisk@cisco.com> wrote:
> use the cisco TSP to allow dialing from OL address book.
>
> /Wes
>
> -----Original Message-----
> From: cisco-voip-bounces@puck.nether.net
> [mailto:cisco-voip-bounces@puck.nether.net]On Behalf Of Tech Guy
> Sent: Tuesday, August 16, 2005 2:04 PM
> To: cisco-voip@puck.nether.net
> Subject: [cisco-voip] WebDialer and Outlook
>
>
> I am reading this cisco press book "Cisco CallManager Best Practices"
> and on page 343 it talks about the WebDialer and the ability to have a
> Microsoft Outlook address book add-in.
>
> I am curious if something like this is out there for free or what? I
> was playing with the webdialer today for the first time, and it was
> limited to the global directory. Just wondering what others have done
> if anything with the webdialer.
>
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
| |
| Tech Guy 2005-08-16, 5:45 pm |
| Nevermind, I found this:
http://www.cisco.com/warp/public/78...D/tsp_integ.pdf
Thanks for the info. However reading this it states its for dialing
other IP phones, so I guess you cant use it for outside business
contacts?
On 8/16/05, Tech Guy <techguy@gmail.com> wrote:
> Humm.. care to expand on this? I am unsure what you are referring to
> when you say "use the cisco tsp" ?
>
> Dane
>
> On 8/16/05, Wes Sisk <wsisk@cisco.com> wrote:
>
| |
| Wes Sisk 2005-08-16, 5:45 pm |
| http://www.cisco.com/en/US/products..._configuration_
example09186a008017902d.shtml
-----Original Message-----
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net]On Behalf Of Tech Guy
Sent: Tuesday, August 16, 2005 2:34 PM
To: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] WebDialer and Outlook
Humm.. care to expand on this? I am unsure what you are referring to
when you say "use the cisco tsp" ?
Dane
On 8/16/05, Wes Sisk <wsisk@cisco.com> wrote:
> use the cisco TSP to allow dialing from OL address book.
>
> /Wes
>
> -----Original Message-----
> From: cisco-voip-bounces@puck.nether.net
> [mailto:cisco-voip-bounces@puck.nether.net]On Behalf Of Tech Guy
> Sent: Tuesday, August 16, 2005 2:04 PM
> To: cisco-voip@puck.nether.net
> Subject: [cisco-voip] WebDialer and Outlook
>
>
> I am reading this cisco press book "Cisco CallManager Best Practices"
> and on page 343 it talks about the WebDialer and the ability to have a
> Microsoft Outlook address book add-in.
>
> I am curious if something like this is out there for free or what? I
> was playing with the webdialer today for the first time, and it was
> limited to the global directory. Just wondering what others have done
> if anything with the webdialer.
>
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
| |
| Tech Guy 2005-08-16, 5:45 pm |
| Well that might have been the easiest and coolest feature to add yet.
:-) Going to be making some sales people and executives very happy
with this. Works just fine for outside calls as you mention, just had
to change the dialing prefix stuff to add the 9.
Amazes me sometimes at how little I seem to know about CallManager and
all the little extra things like this you can do.
Thanks!
On 8/16/05, Wes Sisk <wsisk@cisco.com> wrote:
> you can use it to dail any number. give it a try.
>
>
> -----Original Message-----
> From: cisco-voip-bounces@puck.nether.net
> [mailto:cisco-voip-bounces@puck.nether.net]On Behalf Of Tech Guy
> Sent: Tuesday, August 16, 2005 2:38 PM
> To: cisco-voip@puck.nether.net
> Subject: Re: [cisco-voip] WebDialer and Outlook
>
>
> Nevermind, I found this:
>
> http://www.cisco.com/warp/public/78...D/tsp_integ.pdf
>
> Thanks for the info. However reading this it states its for dialing
> other IP phones, so I guess you cant use it for outside business
> contacts?
>
>
>
> On 8/16/05, Tech Guy <techguy@gmail.com> wrote:
>
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
| |
| Ortiz, Carlos 2005-08-16, 5:45 pm |
| I tried on day to get the Web dialer working but was unsuccessful. Do
you have a specific link/guide that you used. If you can send it back I
would appreciate it.
Carlos
-----Original Message-----
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Tech Guy
Sent: Tuesday, August 16, 2005 2:34 PM
To: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] WebDialer and Outlook
Humm.. care to expand on this? I am unsure what you are referring to
when you say "use the cisco tsp" ?
Dane
On 8/16/05, Wes Sisk <wsisk@cisco.com> wrote:
> use the cisco TSP to allow dialing from OL address book.
>
> /Wes
>
> -----Original Message-----
> From: cisco-voip-bounces@puck.nether.net
> [mailto:cisco-voip-bounces@puck.nether.net]On Behalf Of Tech Guy
> Sent: Tuesday, August 16, 2005 2:04 PM
> To: cisco-voip@puck.nether.net
> Subject: [cisco-voip] WebDialer and Outlook
>
>
> I am reading this cisco press book "Cisco CallManager Best Practices"
> and on page 343 it talks about the WebDialer and the ability to have a
> Microsoft Outlook address book add-in.
>
> I am curious if something like this is out there for free or what? I
> was playing with the webdialer today for the first time, and it was
> limited to the global directory. Just wondering what others have done
> if anything with the webdialer.
>
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
| |
| Court Schuett 2005-08-16, 5:45 pm |
| I'm having problems as well. I installed it and configured everything
in it correctly. However, when I go to the Dialing Properties in
Outlook, I don't see an option for it. All I see are:
My Modem
IPCONFLINE
H323 Line
Outlook 2003
Exchange 2003
Call Manager 4.0(1)sr2a
Any ideas?
Thanks!
Court Schuett
630-909-5560
cschuett@hfsna.com
-----Original Message-----
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Ortiz, Carlos
Sent: Tuesday, August 16, 2005 2:26 PM
To: Tech Guy; cisco-voip@puck.nether.net
Subject: RE: [cisco-voip] WebDialer and Outlook
I tried on day to get the Web dialer working but was unsuccessful. Do
you have a specific link/guide that you used. If you can send it back I
would appreciate it.
Carlos
-----Original Message-----
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Tech Guy
Sent: Tuesday, August 16, 2005 2:34 PM
To: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] WebDialer and Outlook
Humm.. care to expand on this? I am unsure what you are referring to
when you say "use the cisco tsp" ?
Dane
On 8/16/05, Wes Sisk <wsisk@cisco.com> wrote:
> use the cisco TSP to allow dialing from OL address book.
>
> /Wes
>
> -----Original Message-----
> From: cisco-voip-bounces@puck.nether.net
> [mailto:cisco-voip-bounces@puck.nether.net]On Behalf Of Tech Guy
> Sent: Tuesday, August 16, 2005 2:04 PM
> To: cisco-voip@puck.nether.net
> Subject: [cisco-voip] WebDialer and Outlook
>
>
> I am reading this cisco press book "Cisco CallManager Best Practices"
> and on page 343 it talks about the WebDialer and the ability to have a
> Microsoft Outlook address book add-in.
>
> I am curious if something like this is out there for free or what? I
> was playing with the webdialer today for the first time, and it was
> limited to the global directory. Just wondering what others have done
> if anything with the webdialer.
>
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
| |
| Tech Guy 2005-08-16, 5:45 pm |
| Make sure you have the correct username and password. Log into
CCMUser to confirm the username and password is working.
Make sure in Global Directory the user has the phone setup as the
controlled device, and that "Enable CTI Application Use" is checked.
I ran into this on one user I set it up for and it was a combination
of wrong password, and not having enable CTI checked.
On another user I simply had to reboot for some reason.
Hope that helps,
Dane
On 8/16/05, Court Schuett <cschuett@hfsnorthamerica.com> wrote:
> I'm having problems as well. I installed it and configured everything
> in it correctly. However, when I go to the Dialing Properties in
> Outlook, I don't see an option for it. All I see are:
> My Modem
> IPCONFLINE
> H323 Line
>
> Outlook 2003
> Exchange 2003
> Call Manager 4.0(1)sr2a
>
> Any ideas?
>
> Thanks!
>
> Court Schuett
>
> 630-909-5560
> cschuett@hfsna.com
> -----Original Message-----
> From: cisco-voip-bounces@puck.nether.net
> [mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Ortiz, Carlos
> Sent: Tuesday, August 16, 2005 2:26 PM
> To: Tech Guy; cisco-voip@puck.nether.net
> Subject: RE: [cisco-voip] WebDialer and Outlook
>
> I tried on day to get the Web dialer working but was unsuccessful. Do
> you have a specific link/guide that you used. If you can send it back I
> would appreciate it.
>
> Carlos
>
> -----Original Message-----
> From: cisco-voip-bounces@puck.nether.net
> [mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Tech Guy
> Sent: Tuesday, August 16, 2005 2:34 PM
> To: cisco-voip@puck.nether.net
> Subject: Re: [cisco-voip] WebDialer and Outlook
>
> Humm.. care to expand on this? I am unsure what you are referring to
> when you say "use the cisco tsp" ?
>
> Dane
>
> On 8/16/05, Wes Sisk <wsisk@cisco.com> wrote:
>
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
| |
| Court Schuett 2005-08-17, 5:45 pm |
| Thanks for the help. That must have been it because it is working like
a champ now. Have to say, that's a pretty cool feature. Thanks!
Court Schuett
630-909-5560
cschuett@hfsna.com
-----Original Message-----
From: Tech Guy [mailto:techguy@gmail.com]
Sent: Tuesday, August 16, 2005 4:17 PM
To: Court Schuett
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] WebDialer and Outlook
Make sure you have the correct username and password. Log into
CCMUser to confirm the username and password is working.
Make sure in Global Directory the user has the phone setup as the
controlled device, and that "Enable CTI Application Use" is checked.
I ran into this on one user I set it up for and it was a combination
of wrong password, and not having enable CTI checked.
On another user I simply had to reboot for some reason.
Hope that helps,
Dane
On 8/16/05, Court Schuett <cschuett@hfsnorthamerica.com> wrote:
> I'm having problems as well. I installed it and configured everything
> in it correctly. However, when I go to the Dialing Properties in
> Outlook, I don't see an option for it. All I see are:
> My Modem
> IPCONFLINE
> H323 Line
>
> Outlook 2003
> Exchange 2003
> Call Manager 4.0(1)sr2a
>
> Any ideas?
>
> Thanks!
>
> Court Schuett
>
> 630-909-5560
> cschuett@hfsna.com
> -----Original Message-----
> From: cisco-voip-bounces@puck.nether.net
> [mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Ortiz, Carlos
> Sent: Tuesday, August 16, 2005 2:26 PM
> To: Tech Guy; cisco-voip@puck.nether.net
> Subject: RE: [cisco-voip] WebDialer and Outlook
>
> I tried on day to get the Web dialer working but was unsuccessful. Do
> you have a specific link/guide that you used. If you can send it back
I
> would appreciate it.
>
> Carlos
>
> -----Original Message-----
> From: cisco-voip-bounces@puck.nether.net
> [mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Tech Guy
> Sent: Tuesday, August 16, 2005 2:34 PM
> To: cisco-voip@puck.nether.net
> Subject: Re: [cisco-voip] WebDialer and Outlook
>
> Humm.. care to expand on this? I am unsure what you are referring to
> when you say "use the cisco tsp" ?
>
> Dane
>
> On 8/16/05, Wes Sisk <wsisk@cisco.com> wrote:
Practices"[vbcol=seagreen]
a[vbcol=seagreen]
I[vbcol=seagreen]
done[vbcol=seagreen]
>
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
| |
| Bradley Bieth 2005-08-17, 5:45 pm |
| What are the security risk in regards to user computers accessing the
voice vlan to make these calls? It sounds that the personal computer
sends the dialing information to CCM via the IP address and then CCM
dials that number. In our network diagram we have the call managers on a
separate voice vlan and we have ACL's setup to allow only those specific
machine access to that vlan.
Do other user have this same setup? How do you get around personal PC's
accessing call managers?
Thanks
Brad
bbieth@pacific.edu
Bradley Bieth
Network Engineer I
Telecommunications
University of the Pacific
bbieth@pacific.edu
(209) 946-3953
Thanks for the help. That must have been it because it is working
like
a champ now. Have to say, that's a pretty cool feature. Thanks!
Court Schuett
630-909-5560
cschuett@hfsna.com
-----Original Message-----
From: Tech Guy [mailto:techguy@gmail.com]
Sent: Tuesday, August 16, 2005 4:17 PM
To: Court Schuett
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] WebDialer and Outlook
Make sure you have the correct username and password. Log into
CCMUser to confirm the username and password is working.
Make sure in Global Directory the user has the phone setup as the
controlled device, and that "Enable CTI Application Use" is checked.
I ran into this on one user I set it up for and it was a combination
of wrong password, and not having enable CTI checked.
On another user I simply had to reboot for some reason.
Hope that helps,
Dane
On 8/16/05, Court Schuett <cschuett@hfsnorthamerica.com> wrote:[vbcol=seagreen]
> I'm having problems as well. I installed it and configured
everything
> in it correctly. However, when I go to the Dialing Properties in
> Outlook, I don't see an option for it. All I see are:
> My Modem
> IPCONFLINE
> H323 Line
>
> Outlook 2003
> Exchange 2003
> Call Manager 4.0(1)sr2a
>
> Any ideas?
>
> Thanks!
>
> Court Schuett
>
> 630-909-5560
> cschuett@hfsna.com
> -----Original Message-----
> From: cisco-voip-bounces@puck.nether.net
> [mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Ortiz,
Carlos
> Sent: Tuesday, August 16, 2005 2:26 PM
> To: Tech Guy; cisco-voip@puck.nether.net
> Subject: RE: [cisco-voip] WebDialer and Outlook
>
> I tried on day to get the Web dialer working but was unsuccessful.
Do
> you have a specific link/guide that you used. If you can send it
back
I
> would appreciate it.
>
> Carlos
>
> -----Original Message-----
> From: cisco-voip-bounces@puck.nether.net
> [mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Tech Guy
> Sent: Tuesday, August 16, 2005 2:34 PM
> To: cisco-voip@puck.nether.net
> Subject: Re: [cisco-voip] WebDialer and Outlook
>
> Humm.. care to expand on this? I am unsure what you are referring
to
> when you say "use the cisco tsp" ?
>
> Dane
>
> On 8/16/05, Wes Sisk <wsisk@cisco.com> wrote:
Practices"[vbcol=seagreen]
have
a[vbcol=seagreen]
I[vbcol=seagreen]
was[vbcol=seagreen]
done[vbcol=seagreen]
>
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
| |
| Tech Guy 2005-08-17, 5:45 pm |
| I think most people do have seperate vlans for voice and data, many
people do limit pc's from accessing the callmanagers, I have asked
about this before and it seems obvious you dont want your pc's
accessing callmanagers but then I have asked what the point of having
"CCMUser" page? Most of our users use the CCMUser page, so they need
to access the callmanagers.
In this case I guess our voice and data vlans, despite being different
are not doing us much good security wise. However, the voice vlan
will run a separate spanning tree so that if a PC has a virus and
loads up the data VLAN, the voice vlan may not be affected. Also, its
better for QOS to keep a separate Voice vlans.
I have the same concerns as you about our vlans, but not sure what to
do about the fact our users need access to CCMUser.
On 8/17/05, Bradley Bieth <bbieth@pacific.edu> wrote:
> What are the security risk in regards to user computers accessing the voice
> vlan to make these calls? It sounds that the personal computer sends the
> dialing information to CCM via the IP address and then CCM dials that
> number. In our network diagram we have the call managers on a separate voice
> vlan and we have ACL's setup to allow only those specific machine access to
> that vlan.
>
> Do other user have this same setup? How do you get around personal PC's
> accessing call managers?
>
> Thanks
> Brad
> bbieth@pacific.edu
>
> Bradley Bieth
> Network Engineer I
> Telecommunications
> university of the Pacific
> bbieth@pacific.edu
> (209) 946-3953
>
>
> Thanks for the help. That must have been it because it is working like
> a champ now. Have to say, that's a pretty cool feature. Thanks!
>
> Court Schuett
>
> 630-909-5560
> cschuett@hfsna.com
> -----Original Message-----
> From: Tech Guy [mailto:techguy@gmail.com]
> Sent: Tuesday, August 16, 2005 4:17 PM
> To: Court Schuett
> Cc: cisco-voip@puck.nether.net
> Subject: Re: [cisco-voip] WebDialer and Outlook
>
> Make sure you have the correct username and password. Log into
> CCMUser to confirm the username and password is working.
>
> Make sure in Global Directory the user has the phone setup as the
> controlled device, and that "Enable CTI Application Use" is checked.
>
> I ran into this on one user I set it up for and it was a combination
> of wrong password, and not having enable CTI checked.
>
> On another user I simply had to reboot for some reason.
>
> Hope that helps,
> Dane
>
>
> On 8/16/05, Court Schuett <cschuett@hfsnorthamerica.com> wrote:
> Ortiz, Carlos
> I
> Tech Guy
> Tech Guy
> Practices"
> a
> I
> done
>
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
>
| |
| Lelio Fulgenzi 2005-08-17, 5:45 pm |
| If access to CCM user pages is your only concern, then you might want consider a reverse proxy. We have that installed and it works very well. You have to do a bit more work in getting it to work with HTTPS, but it will still work.
For other application such as softphone, etc, you will need direct access, but seeing that IIS is under so much attack, I would almost use both - direct access for applications and proxy access for ccmuser pages.
We have not got the reverse proxy working for Unity user pages but we also haven't spent much time there either.
--------------------------------------------------------------------------------
Lelio Fulgenzi, B.A.
Network Analyst (CCS) * university of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
"I had a coffee and Coke at lunch today...and now, I've got more jitter than an
IP phone on a long haul 10base2 connection" LFJ
----- Original Message -----
From: Tech Guy
To: Bradley Bieth
Cc: cisco-voip@puck.nether.net
Sent: Wednesday, August 17, 2005 12:32 PM
Subject: Re: [cisco-voip] WebDialer and Outlook
I think most people do have seperate vlans for voice and data, many
people do limit pc's from accessing the callmanagers, I have asked
about this before and it seems obvious you dont want your pc's
accessing callmanagers but then I have asked what the point of having
"CCMUser" page? Most of our users use the CCMUser page, so they need
to access the callmanagers.
In this case I guess our voice and data vlans, despite being different
are not doing us much good security wise. However, the voice vlan
will run a separate spanning tree so that if a PC has a virus and
loads up the data VLAN, the voice vlan may not be affected. Also, its
better for QOS to keep a separate Voice vlans.
I have the same concerns as you about our vlans, but not sure what to
do about the fact our users need access to CCMUser.
On 8/17/05, Bradley Bieth <bbieth@pacific.edu> wrote:
> What are the security risk in regards to user computers accessing the voice
> vlan to make these calls? It sounds that the personal computer sends the
> dialing information to CCM via the IP address and then CCM dials that
> number. In our network diagram we have the call managers on a separate voice
> vlan and we have ACL's setup to allow only those specific machine access to
> that vlan.
>
> Do other user have this same setup? How do you get around personal PC's
> accessing call managers?
>
> Thanks
> Brad
> bbieth@pacific.edu
>
> Bradley Bieth
> Network Engineer I
> Telecommunications
> university of the Pacific
> bbieth@pacific.edu
> (209) 946-3953
>
>
> Thanks for the help. That must have been it because it is working like
> a champ now. Have to say, that's a pretty cool feature. Thanks!
>
> Court Schuett
>
> 630-909-5560
> cschuett@hfsna.com
> -----Original Message-----
> From: Tech Guy [mailto:techguy@gmail.com]
> Sent: Tuesday, August 16, 2005 4:17 PM
> To: Court Schuett
> Cc: cisco-voip@puck.nether.net
> Subject: Re: [cisco-voip] WebDialer and Outlook
>
> Make sure you have the correct username and password. Log into
> CCMUser to confirm the username and password is working.
>
> Make sure in Global Directory the user has the phone setup as the
> controlled device, and that "Enable CTI Application Use" is checked.
>
> I ran into this on one user I set it up for and it was a combination
> of wrong password, and not having enable CTI checked.
>
> On another user I simply had to reboot for some reason.
>
> Hope that helps,
> Dane
>
>
> On 8/16/05, Court Schuett <cschuett@hfsnorthamerica.com> wrote:
> Ortiz, Carlos
> I
> Tech Guy
> Tech Guy
> Practices"
> a
> I
> done
>
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
>
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| |
| Simon, Bill 2005-08-17, 5:45 pm |
| RE: Reverse proxying
This is a good solution for CCMUser pages. We use it here--one machine has
two interfaces, one on the public/data vlan, and one on the voice vlan, and
it runs a proxy software. Users connect via HTTP to this machine and it
proxies requests through to the CallManager. In this way, users do not have
any sort of direct access to CCM.
You can do this for the CCMAdmin pages too.
We were not successful in implenting this for Unity or CRA web sites. These
use popups and links with absolute URLs, which the proxy does not translate.
Plus the CRA system, which we are using for ACD, requires a client-side SQL
access tool for supervisor access to the ACD stats, and we haven't found a
way to proxy that either.
_____
From: Lelio Fulgenzi [mailto:lelio@uoguelph.ca]
Sent: Wednesday, August 17, 2005 12:37 PM
To: Tech Guy; Bradley Bieth
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] WebDialer and Outlook
If access to CCM user pages is your only concern, then you might want
consider a reverse proxy. We have that installed and it works very well. You
have to do a bit more work in getting it to work with HTTPS, but it will
still work.
For other application such as softphone, etc, you will need direct access,
but seeing that IIS is under so much attack, I would almost use both -
direct access for applications and proxy access for ccmuser pages.
We have not got the reverse proxy working for Unity user pages but we also
haven't spent much time there either.
----------------------------------------------------------------------------
----
Lelio Fulgenzi, B.A.
Network Analyst (CCS) * university of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
"I had a coffee and Coke at lunch today...and now, I've got more jitter than
an
IP phone on a long haul 10base2 connection"
LFJ
----- Original Message -----
From: Tech Guy <mailto:techguy@gmail.com>
To: Bradley Bieth <mailto:bbieth@pacific.edu>
Cc: cisco-voip@puck.nether.net <mailto:cisco-voip@puck.nether.net>
Sent: Wednesday, August 17, 2005 12:32 PM
Subject: Re: [cisco-voip] WebDialer and Outlook
I think most people do have seperate vlans for voice and data, many
people do limit pc's from accessing the callmanagers, I have asked
about this before and it seems obvious you dont want your pc's
accessing callmanagers but then I have asked what the point of having
"CCMUser" page? Most of our users use the CCMUser page, so they need
to access the callmanagers.
In this case I guess our voice and data vlans, despite being different
are not doing us much good security wise. However, the voice vlan
will run a separate spanning tree so that if a PC has a virus and
loads up the data VLAN, the voice vlan may not be affected. Also, its
better for QOS to keep a separate Voice vlans.
I have the same concerns as you about our vlans, but not sure what to
do about the fact our users need access to CCMUser.
On 8/17/05, Bradley Bieth <bbieth@pacific.edu <mailto:bbieth@pacific.edu> >
wrote:
> What are the security risk in regards to user computers accessing the
voice
> vlan to make these calls? It sounds that the personal computer sends the
> dialing information to CCM via the IP address and then CCM dials that
> number. In our network diagram we have the call managers on a separate
voice
> vlan and we have ACL's setup to allow only those specific machine access
to
> that vlan.
>
> Do other user have this same setup? How do you get around personal PC's
> accessing call managers?
>
> Thanks
> Brad
> bbieth@pacific.edu <mailto:bbieth@pacific.edu>
>
> Bradley Bieth
> Network Engineer I
> Telecommunications
> university of the Pacific
> bbieth@pacific.edu <mailto:bbieth@pacific.edu>
> (209) 946-3953
>
<mailto:cschuett@hfsnorthamerica.com> > 8/17/2005 8:40:32 AM >>>[vbcol=seagreen]
>
> Thanks for the help. That must have been it because it is working like
> a champ now. Have to say, that's a pretty cool feature. Thanks!
>
> Court Schuett
>
> 630-909-5560
> cschuett@hfsna.com <mailto:cschuett@hfsna.com>
> -----Original Message-----
> From: Tech Guy [mailto:techguy@gmail.com]
> Sent: Tuesday, August 16, 2005 4:17 PM
> To: Court Schuett
> Cc: cisco-voip@puck.nether.net <mailto:cisco-voip@puck.nether.net>
> Subject: Re: [cisco-voip] WebDialer and Outlook
>
> Make sure you have the correct username and password. Log into
> CCMUser to confirm the username and password is working.
>
> Make sure in Global Directory the user has the phone setup as the
> controlled device, and that "Enable CTI Application Use" is checked.
>
> I ran into this on one user I set it up for and it was a combination
> of wrong password, and not having enable CTI checked.
>
> On another user I simply had to reboot for some reason.
>
> Hope that helps,
> Dane
>
>
> On 8/16/05, Court Schuett <cschuett@hfsnorthamerica.com
<mailto:cschuett@hfsnorthamerica.com> > wrote:
<mailto:cisco-voip-bounces@puck.nether.net>[vbcol=seagreen]
> Ortiz, Carlos
<mailto:cisco-voip@puck.nether.net>[vbcol=seagreen]
> I
<mailto:cisco-voip-bounces@puck.nether.net>[vbcol=seagreen]
> Tech Guy
<mailto:cisco-voip-bounces@puck.nether.net>[vbcol=seagreen]
> Tech Guy
> Practices"
> a
> I
> done
<https://puck.nether.net/mailman/listinfo/cisco-voip>[vbcol=seagreen]
<https://puck.nether.net/mailman/listinfo/cisco-voip>[vbcol=seagreen]
<https://puck.nether.net/mailman/listinfo/cisco-voip>[vbcol=seagreen]
<https://puck.nether.net/mailman/listinfo/cisco-voip>[vbcol=seagreen]
>
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net <mailto:cisco-voip@puck.nether.net>
> https://puck.nether.net/mailman/listinfo/cisco-voip
<https://puck.nether.net/mailman/listinfo/cisco-voip>
>
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net <mailto:cisco-voip@puck.nether.net>
> https://puck.nether.net/mailman/listinfo/cisco-voip
<https://puck.nether.net/mailman/listinfo/cisco-voip>
>
>
>
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<https://puck.nether.net/mailman/listinfo/cisco-voip>
| |
| Candace Holman 2005-08-17, 8:45 pm |
| The security risks are on the PC itself. You have to open up lots of
ports on the workstations to allow inbound audio. But maybe you are
behind a voice-negotiating firewall.
Candace
Bradley Bieth wrote:
> What are the security risk in regards to user computers accessing the
> voice vlan to make these calls? It sounds that the personal computer
> sends the dialing information to CCM via the IP address and then CCM
> dials that number. In our network diagram we have the call managers on
> a separate voice vlan and we have ACL's setup to allow only those
> specific machine access to that vlan.
>
> Do other user have this same setup? How do you get around personal
> PC's accessing call managers?
>
> Thanks
> Brad
> bbieth@pacific.edu <mailto:bbieth@pacific.edu>
>
> Bradley Bieth
> Network Engineer I
> Telecommunications
> university of the Pacific
> bbieth@pacific.edu <mailto:bbieth@pacific.edu>
> (209) 946-3953
>
> AM >>>
> Thanks for the help. That must have been it because it is working like
> a champ now. Have to say, that's a pretty cool feature. Thanks!
>
> Court Schuett
>
> 630-909-5560
> cschuett@hfsna.com
> -----Original Message-----
> From: Tech Guy [mailto:techguy@gmail.com] <mailto:techguy@gmail.com%5D>
> Sent: Tuesday, August 16, 2005 4:17 PM
> To: Court Schuett
> Cc: cisco-voip@puck.nether.net
> Subject: Re: [cisco-voip] WebDialer and Outlook
>
> Make sure you have the correct username and password. Log into
> CCMUser to confirm the username and password is working.
>
> Make sure in Global Directory the user has the phone setup as the
> controlled device, and that "Enable CTI Application Use" is checked.
>
> I ran into this on one user I set it up for and it was a combination
> of wrong password, and not having enable CTI checked.
>
> On another user I simply had to reboot for some reason.
>
> Hope that helps,
> Dane
>
>
> On 8/16/05, Court Schuett <cschuett@hfsnorthamerica.com> wrote:
> <mailto:cisco-voip-bounces@puck.nether.net%5D> On Behalf Of Ortiz, Carlos
> I
> <mailto:cisco-voip-bounces@puck.nether.net%5D> On Behalf Of Tech Guy
> <mailto:cisco-voip-bounces@puck.nether.net%5DOn> Behalf Of Tech Guy
> Practices"
> a
> I
> done
>
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>------------------------------------------------------------------------
>
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_______
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>cisco-voip@puck.nether.net
>https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
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