|
Home > Archive > Voice over IP Cisco > August 2005 > Unity 4.0(3) Cut-off Voice Mail messages
You are viewing an archived Text-only version of the thread.
To view this thread in it's original format and/or if you want to reply to
this thread please [click here]
| Author |
Unity 4.0(3) Cut-off Voice Mail messages
|
|
| Donald Young 2005-08-24, 5:52 pm |
| We have been experiencing sporadic cut-off messages from some of our
remote locations. At first,
I thought these were just hang-ups but these were message left in
mid-sentence.
We are running Unity 4.0(3) SR1 along with Exchange 2000. I upgraded TSP
on the Unity box to
7.0(4) b from 7.0(3). Tac suggested that I disable VAD and also check
for the following command
In my voice gateways (vg200) " >no mgcp timer receive-rtcp"
I know this could be a QOS problem as well, but has anyone dealt with
this?
Thanks
Donald H. Young
Telecom Manager
Legal Services of New Jersey
(732)572-9100 ext 257
| |
| Voll, Scott 2005-08-24, 5:52 pm |
| How long are these messages? Is it going past the message timer? Do
you have limits on Exchange messages?
________________________________
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Donald Young
Sent: Wednesday, August 24, 2005 8:28 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Unity 4.0(3) Cut-off Voice Mail messages
We have been experiencing sporadic cut-off messages from some of our
remote locations. At first,
I thought these were just hang-ups but these were message left in
mid-sentence.
We are running Unity 4.0(3) SR1 along with Exchange 2000. I upgraded TSP
on the Unity box to
7.0(4) b from 7.0(3). Tac suggested that I disable VAD and also check
for the following command
In my voice gateways (vg200) " >no mgcp timer receive-rtcp"
I know this could be a QOS problem as well, but has anyone dealt with
this?
Thanks
Donald H. Young
Telecom Manager
Legal Services of New Jersey
(732)572-9100 ext 257
| |
| Leetun, Rob 2005-08-24, 5:52 pm |
| If your users are not keeping their voice mail boxs cleaned out. There
is a chance that users could loose portions of their voice mails.
Remember they only have a certain amount of time and how they use it is
up to them. You can bounce their time limit up, but be careful with
this. First, ask them to clean out their voice mail boxes and see if
this helps.
________________________________
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Voll, Scott
Sent: Wednesday, August 24, 2005 9:49 AM
To: Donald Young; cisco-voip@puck.nether.net
Subject: RE: [cisco-voip] Unity 4.0(3) Cut-off Voice Mail messages
How long are these messages? Is it going past the message timer? Do
you have limits on Exchange messages?
________________________________
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Donald Young
Sent: Wednesday, August 24, 2005 8:28 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Unity 4.0(3) Cut-off Voice Mail messages
We have been experiencing sporadic cut-off messages from some of our
remote locations. At first,
I thought these were just hang-ups but these were message left in
mid-sentence.
We are running Unity 4.0(3) SR1 along with Exchange 2000. I upgraded TSP
on the Unity box to
7.0(4) b from 7.0(3). Tac suggested that I disable VAD and also check
for the following command
In my voice gateways (vg200) " >no mgcp timer receive-rtcp"
I know this could be a QOS problem as well, but has anyone dealt with
this?
Thanks
Donald H. Young
Telecom Manager
Legal Services of New Jersey
(732)572-9100 ext 257
| |
| Bradley Bieth 2005-08-24, 5:52 pm |
| We have experianced this as well but only a few mailboxes here and
there. Where can we find the message timer setting?
[vbcol=seagreen]
How long are these messages? Is it going past the message timer? Do
you have limits on Exchange messages?
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Donald Young
Sent: Wednesday, August 24, 2005 8:28 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Unity 4.0(3) Cut-off Voice Mail messages
We have been experiencing sporadic cut-off messages from some of our
remote locations. At first, I thought these were just hang-ups but these
were message left in mid-sentence. We are running Unity 4.0(3) SR1 along
with Exchange 2000. I upgraded TSP on the Unity box to 7.0(4) b from
7.0(3). Tac suggested that I disable VAD and also check for the
following command In my voice gateways (vg200) " >no mgcp timer
receive-rtcp" I know this could be a QOS problem as well, but has anyone
dealt with this? Thanks Donald H. YoungTelecom ManagerLegal Services
of New Jersey(732)572-9100 ext 257
| |
| King, Jesse 2005-08-24, 5:52 pm |
| What protocol are you using? MGCP at the gateways? or H.323?
________________________________
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Bradley Bieth
Sent: Wednesday, August 24, 2005 12:00 PM
To: DYoung@lsnj.org; cisco-voip@puck.nether.net; Scott.Voll@wesd.org
Subject: RE: [cisco-voip] Unity 4.0(3) Cut-off Voice Mail messages
We have experianced this as well but only a few mailboxes here and
there. Where can we find the message timer setting?
[vbcol=seagreen]
How long are these messages? Is it going past the message timer? Do
you have limits on Exchange messages?
________________________________
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Donald Young
Sent: Wednesday, August 24, 2005 8:28 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Unity 4.0(3) Cut-off Voice Mail messages
We have been experiencing sporadic cut-off messages from some of our
remote locations. At first,
I thought these were just hang-ups but these were message left in
mid-sentence.
We are running Unity 4.0(3) SR1 along with Exchange 2000. I upgraded TSP
on the Unity box to
7.0(4) b from 7.0(3). Tac suggested that I disable VAD and also check
for the following command
In my voice gateways (vg200) " >no mgcp timer receive-rtcp"
I know this could be a QOS problem as well, but has anyone dealt with
this?
Thanks
Donald H. Young
Telecom Manager
Legal Services of New Jersey
(732)572-9100 ext 257
| |
| King, Jesse 2005-08-24, 5:52 pm |
| check to see if you have
no mgcp timer receive-rtcp
in the router config, if you don't it the gateway will drop the call to
the unity server because its only a one way stream and the gateway sees
this as a dead call since it isn't receiving back...
Its default in the newer ios, not in the old...
________________________________
From: Donald Young [mailto:DYoung@lsnj.org]
Sent: Wednesday, August 24, 2005 1:26 PM
To: King, Jesse
Subject: RE: [cisco-voip] Unity 4.0(3) Cut-off Voice Mail messages
mgcp
________________________________
From: King, Jesse [mailto:JKing@thegranitegroup.com]
Sent: Wednesday, August 24, 2005 1:03 PM
To: Bradley Bieth; Donald Young; cisco-voip@puck.nether.net;
Scott.Voll@wesd.org
Subject: RE: [cisco-voip] Unity 4.0(3) Cut-off Voice Mail messages
What protocol are you using? MGCP at the gateways? or H.323?
________________________________
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Bradley Bieth
Sent: Wednesday, August 24, 2005 12:00 PM
To: DYoung@lsnj.org; cisco-voip@puck.nether.net; Scott.Voll@wesd.org
Subject: RE: [cisco-voip] Unity 4.0(3) Cut-off Voice Mail messages
We have experianced this as well but only a few mailboxes here and
there. Where can we find the message timer setting?
[vbcol=seagreen]
How long are these messages? Is it going past the message timer? Do
you have limits on Exchange messages?
________________________________
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Donald Young
Sent: Wednesday, August 24, 2005 8:28 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Unity 4.0(3) Cut-off Voice Mail messages
We have been experiencing sporadic cut-off messages from some of our
remote locations. At first,
I thought these were just hang-ups but these were message left in
mid-sentence.
We are running Unity 4.0(3) SR1 along with Exchange 2000. I upgraded TSP
on the Unity box to
7.0(4) b from 7.0(3). Tac suggested that I disable VAD and also check
for the following command
In my voice gateways (vg200) " >no mgcp timer receive-rtcp"
I know this could be a QOS problem as well, but has anyone dealt with
this?
Thanks
Donald H. Young
Telecom Manager
Legal Services of New Jersey
(732)572-9100 ext 257
|
|
|
|
|