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Home > Archive > Voice over IP Cisco > September 2005 > Exchange 2000 outage cause Unity not to work
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Exchange 2000 outage cause Unity not to work
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| Donald Young 2005-09-28, 5:51 pm |
| Has anyone experienced a problem with Exchange 2000 going down from
crashes or power outages, etc.... where
It causes Unity not to see the message store. I thought that the UMR was
supposed to wait until it sees the message
Store in exchange is operational then resync itself. I do not think this
is happening with many of our unity servers.
However, when I reboot the Unity box, it comes back up and voice mail is
fine again. How can we avoid this? I guess
My question is does Unity have to be rebooted every time exchange goes
down?
Thanks
Donald H. Young
Telecom Manager
Legal Services of New Jersey
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| Lelio Fulgenzi 2005-09-28, 5:51 pm |
| We have found the following dependancies required a restart.
Unity > Message Store > Partner Server > Domain Controller
So basically, if any of the servers go down or loose connectivity, you have to restart all of the servers to the left of it.
E.g. if the partner server goes down, you have to restart any other message stores and unity as well.
--------------------------------------------------------------------------------
Lelio Fulgenzi, B.A.
Network Analyst (CCS) * university of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
"I had a coffee and Coke at lunch today...and now, I've got more jitter than an
IP phone on a long haul 10base2 connection" LFJ
----- Original Message -----
From: Donald Young
To: cisco-voip@puck.nether.net
Sent: Wednesday, September 28, 2005 3:36 PM
Subject: [cisco-voip] Exchange 2000 outage cause Unity not to work
Has anyone experienced a problem with Exchange 2000 going down from crashes or power outages, etc.. where
It causes Unity not to see the message store. I thought that the UMR was supposed to wait until it sees the message
Store in exchange is operational then resync itself. I do not think this is happening with many of our unity servers.
However, when I reboot the Unity box, it comes back up and voice mail is fine again. How can we avoid this? I guess
My question is does Unity have to be rebooted every time exchange goes down?
Thanks
Donald H. Young
Telecom Manager
Legal Services of New Jersey
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| Voll, Scott 2005-09-28, 5:51 pm |
| Just had a TAC case open on this.. The messages get stored in
\\<unityserver>\CommServer\UnityMTA\failed If you move the messages
from failed to unitymta and restart the service all the messages get
delivered without a bunch of reboots.
Scott
________________________________
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Donald Young
Sent: Wednesday, September 28, 2005 12:37 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Exchange 2000 outage cause Unity not to work
Has anyone experienced a problem with Exchange 2000 going down from
crashes or power outages, etc.... where
It causes Unity not to see the message store. I thought that the UMR was
supposed to wait until it sees the message
Store in exchange is operational then resync itself. I do not think this
is happening with many of our unity servers.
However, when I reboot the Unity box, it comes back up and voice mail is
fine again. How can we avoid this? I guess
My question is does Unity have to be rebooted every time exchange goes
down?
Thanks
Donald H. Young
Telecom Manager
Legal Services of New Jersey
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