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Home > Archive > Voice over IP Cisco > January 2006 > IPMA vs. Attendant Console
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| Author |
IPMA vs. Attendant Console
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| Can people please share their experiences with IPMA and Attendant
Console?
I am trying to figure out what the added benefit for each is, so I can
install the correct solution for each "Executive Admin" we have in the
office.
The real problem is that Admin's will answer lines for multiple
executives, and each executive will have multiple admins...
What has everyone else done?
Also, I can't seem to find any software updates for Attendant Console. I
am running 1.3(1 ES6)
Is this most current?
Thanks,
Avidan
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proprietary and/or confidential. Use of this by anyone other than the
intended recipient(s) is prohibited and may be unlawful. If you are not
the intended recipient, delete the e-mail and notify us immediately.
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| Voll, Scott 2006-01-05, 5:46 pm |
| I have AC 1.4(1es5) That comes with CM 4.1.3sr1. just install the
pluggin off the CM and that should be the best for your CM version.
I would be interested also as I'm in the same shoes and I've heard bad
things about IPMA.
Scott
PS. IMHO AC is really a receptionist application.
-----Original Message-----
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of IT
Sent: Thursday, January 05, 2006 1:39 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] IPMA vs. Attendant Console
Can people please share their experiences with IPMA and Attendant
Console?
I am trying to figure out what the added benefit for each is, so I can
install the correct solution for each "Executive Admin" we have in the
office.
The real problem is that Admin's will answer lines for multiple
executives, and each executive will have multiple admins...
What has everyone else done?
Also, I can't seem to find any software updates for Attendant Console. I
am running 1.3(1 ES6)
Is this most current?
Thanks,
Avidan
****************************************
**************
This email may contain trade secrets and/or other information that is
proprietary and/or confidential. Use of this by anyone other than the
intended recipient(s) is prohibited and may be unlawful. If you are not
the intended recipient, delete the e-mail and notify us immediately.
****************************************
**************
________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
| |
| Lelio Fulgenzi 2006-01-05, 5:46 pm |
| We had an executive request to research this, and IPMA didn't go over to well. It requires both the manager and the assistant to run the software (and they will not run on the same machine, so you can't ask the asst. to do everything - Java version incompatibility - woo hoo!) and manage each other. Each assistant could only hand a maximum number of managers, etc.
The main difference is that when someone calls the manager, b/c of calling search spaces and route patterns, they actually reach the asst. Then the assistant can transfer them directly to the mgr b/c of their calling search space capabilities. IPMA also gives you nice things like immediate divert and DND.
It's worth a try, didn't take that long to set up in the lab.
Attendant console was nice too, you could set up various 'speed dial' lists that would allow you to monitor the lines.
--------------------------------------------------------------------------------
Lelio Fulgenzi, B.A.
Network Analyst (CCS) * university of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
"I had a coffee and Coke at lunch today...and now, I've got more jitter than an
IP phone on a long haul 10base2 connection" LFJ
----- Original Message -----
From: Voll, Scott
To: IT ; cisco-voip@puck.nether.net
Sent: Thursday, January 05, 2006 4:48 PM
Subject: RE: [cisco-voip] IPMA vs. Attendant Console
I have AC 1.4(1es5) That comes with CM 4.1.3sr1. just install the
pluggin off the CM and that should be the best for your CM version.
I would be interested also as I'm in the same shoes and I've heard bad
things about IPMA.
Scott
PS. IMHO AC is really a receptionist application.
-----Original Message-----
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of IT
Sent: Thursday, January 05, 2006 1:39 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] IPMA vs. Attendant Console
Can people please share their experiences with IPMA and Attendant
Console?
I am trying to figure out what the added benefit for each is, so I can
install the correct solution for each "Executive Admin" we have in the
office.
The real problem is that Admin's will answer lines for multiple
executives, and each executive will have multiple admins...
What has everyone else done?
Also, I can't seem to find any software updates for Attendant Console. I
am running 1.3(1 ES6)
Is this most current?
Thanks,
Avidan
****************************************
**************
This email may contain trade secrets and/or other information that is
proprietary and/or confidential. Use of this by anyone other than the
intended recipient(s) is prohibited and may be unlawful. If you are not
the intended recipient, delete the e-mail and notify us immediately.
****************************************
**************
________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
| |
| Voll, Scott 2006-01-05, 5:46 pm |
| I - divert is just a softkey that you enable on your softkey template in
CM 4.1 is it not an option in 3.x?
scott
________________________________
From: Lelio Fulgenzi [mailto:lelio@uoguelph.ca]
Sent: Thursday, January 05, 2006 2:02 PM
To: Voll, Scott; IT; cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] IPMA vs. Attendant Console
We had an executive request to research this, and IPMA didn't go over to
well. It requires both the manager and the assistant to run the software
(and they will not run on the same machine, so you can't ask the asst.
to do everything - Java version incompatibility - woo hoo!) and manage
each other. Each assistant could only hand a maximum number of managers,
etc.
The main difference is that when someone calls the manager, b/c of
calling search spaces and route patterns, they actually reach the asst.
Then the assistant can transfer them directly to the mgr b/c of their
calling search space capabilities. IPMA also gives you nice things like
immediate divert and DND.
It's worth a try, didn't take that long to set up in the lab.
Attendant console was nice too, you could set up various 'speed dial'
lists that would allow you to monitor the lines.
------------------------------------------------------------------------
--------
Lelio Fulgenzi, B.A.
Network Analyst (CCS) * university of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
"I had a coffee and Coke at lunch today...and now, I've got more jitter
than an
IP phone on a long haul 10base2 connection"
LFJ
----- Original Message -----
From: Voll, Scott <mailto:Scott.Voll@wesd.org>
To: IT <mailto:it@cimgroup.com> ; cisco-voip@puck.nether.net
Sent: Thursday, January 05, 2006 4:48 PM
Subject: RE: [cisco-voip] IPMA vs. Attendant Console
I have AC 1.4(1es5) That comes with CM 4.1.3sr1. just install
the
pluggin off the CM and that should be the best for your CM
version.
I would be interested also as I'm in the same shoes and I've
heard bad
things about IPMA.
Scott
PS. IMHO AC is really a receptionist application.
-----Original Message-----
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of IT
Sent: Thursday, January 05, 2006 1:39 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] IPMA vs. Attendant Console
Can people please share their experiences with IPMA and
Attendant
Console?
I am trying to figure out what the added benefit for each is, so
I can
install the correct solution for each "Executive Admin" we have
in the
office.
The real problem is that Admin's will answer lines for multiple
executives, and each executive will have multiple admins...
What has everyone else done?
Also, I can't seem to find any software updates for Attendant
Console. I
am running 1.3(1 ES6)
Is this most current?
Thanks,
Avidan
****************************************
**************
This email may contain trade secrets and/or other information
that is
proprietary and/or confidential. Use of this by anyone other
than the
intended recipient(s) is prohibited and may be unlawful. If you
are not
the intended recipient, delete the e-mail and notify us
immediately.
****************************************
**************
________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
| |
| Lelio Fulgenzi 2006-01-05, 5:46 pm |
| that is correct - no i-divert in 3.x
----- Original Message -----
From: Voll, Scott
To: Lelio Fulgenzi
Cc: cisco-voip@puck.nether.net
Sent: Thursday, January 05, 2006 5:25 PM
Subject: RE: [cisco-voip] IPMA vs. Attendant Console
I - divert is just a softkey that you enable on your softkey template in CM 4.1 is it not an option in 3.x?
scott
------------------------------------------------------------------------------
From: Lelio Fulgenzi [mailto:lelio@uoguelph.ca]
Sent: Thursday, January 05, 2006 2:02 PM
To: Voll, Scott; IT; cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] IPMA vs. Attendant Console
We had an executive request to research this, and IPMA didn't go over to well. It requires both the manager and the assistant to run the software (and they will not run on the same machine, so you can't ask the asst. to do everything - Java version incompatibility - woo hoo!) and manage each other. Each assistant could only hand a maximum number of managers, etc.
The main difference is that when someone calls the manager, b/c of calling search spaces and route patterns, they actually reach the asst. Then the assistant can transfer them directly to the mgr b/c of their calling search space capabilities. IPMA also gives you nice things like immediate divert and DND.
It's worth a try, didn't take that long to set up in the lab.
Attendant console was nice too, you could set up various 'speed dial' lists that would allow you to monitor the lines.
--------------------------------------------------------------------------------
Lelio Fulgenzi, B.A.
Network Analyst (CCS) * university of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
"I had a coffee and Coke at lunch today...and now, I've got more jitter than an
IP phone on a long haul 10base2 connection" LFJ
----- Original Message -----
From: Voll, Scott
To: IT ; cisco-voip@puck.nether.net
Sent: Thursday, January 05, 2006 4:48 PM
Subject: RE: [cisco-voip] IPMA vs. Attendant Console
I have AC 1.4(1es5) That comes with CM 4.1.3sr1. just install the
pluggin off the CM and that should be the best for your CM version.
I would be interested also as I'm in the same shoes and I've heard bad
things about IPMA.
Scott
PS. IMHO AC is really a receptionist application.
-----Original Message-----
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of IT
Sent: Thursday, January 05, 2006 1:39 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] IPMA vs. Attendant Console
Can people please share their experiences with IPMA and Attendant
Console?
I am trying to figure out what the added benefit for each is, so I can
install the correct solution for each "Executive Admin" we have in the
office.
The real problem is that Admin's will answer lines for multiple
executives, and each executive will have multiple admins...
What has everyone else done?
Also, I can't seem to find any software updates for Attendant Console. I
am running 1.3(1 ES6)
Is this most current?
Thanks,
Avidan
****************************************
**************
This email may contain trade secrets and/or other information that is
proprietary and/or confidential. Use of this by anyone other than the
intended recipient(s) is prohibited and may be unlawful. If you are not
the intended recipient, delete the e-mail and notify us immediately.
****************************************
**************
________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
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