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Home > Archive > Voice over IP Cisco > January 2006 > Unity Question
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| James Dust 2006-01-13, 9:10 pm |
| We have a site that requires voicemail on there main number for out of
hours calls, the problem is we are using a hunt pilot to distribute the
calls for that main number to all the agents in the office.
Ican setup the mailbox within unity for the main number but how do I
get the users to set it up the recorded message on that mailbox and then
how will they then forward their main number out of hours?
James Dust
Network & Communications
Charles Stanley & Co.
25Luke Street, London EC2A 4AR
Tel: 020-7953 2314 - Fax: 020-7150 9314
www.charles-stanley.co.uk <blocked::http://www.charles-stanley.co.uk/>
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Registered in England No. 1903304
Charles Stanley Sutherlands and Tozer Wingate are divisions of Charles Stanley & Co. Ltd
Authorised and Regulated by the Financial Services Authority, Member of the
London Stock Exchange, International Securities Markets Association, and The London International Financial Futures &
Options Exchange.
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| Philip Walenta 2006-01-13, 9:11 pm |
| If you are using attendant console, the last number in the list should be
voicemail with the always route box checked.. When the call gets
transferred, I believe the hunt pilot number gets sent to Unity (this can be
done with linear hunt only).
If using hunt groups, you can have it forwarded to voicemail also and the
pilot number gets sent.
You can setup a normal user mailbox. To have a user record the message,
have them hit their messages button, then * and they will be prompted for
the mailbox number and password they wish to access.
As for forwarding, a user can use the CCMUser page to forward the hunt line
to voicemail. Alternatively, you can setup a time of day partition to
automatically forward the number to voicemail.
If you want the number to be forwarded manually, and it's not the primary
line on the phone, you can try this app I wrote to handle just that
situation - http://www.voipexpert.us/?page_id=24 since non-primary lines on
phones cannot be forwarded except by an admin, or the CCMUser web page.
It's not necessarily the most polished app in the world, but it does
function.
_____
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of James Dust
Sent: Wednesday, January 11, 2006 3:42 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Unity Question
We have a site that requires voicemail on there main number for out of hours
calls, the problem is we are using a hunt pilot to distribute the calls for
that main number to all the agents in the office.
I can setup the mailbox within unity for the main number but how do I get
the users to set it up the recorded message on that mailbox and then how
will they then forward their main number out of hours?
James Dust
Network & Communications
Charles Stanley & Co.
25 Luke Street, London EC2A 4AR
Tel: 020-7953 2314 - Fax: 020-7150 9314
www.charles-stanley.co.uk <blocked::http://www.charles-stanley.co.uk/>
****************************************
************************************
*******************
The information contained in this e-mail is strictly confidential, some or
all
of which may be legally privileged. It is for the intended recipient only.
Access to this e-mail by any other person is prohibited. If you are not the
intended recipient, any use, disclosure, copying, printing, distribution of,
replying to or any action taken or omitted to be taken in reliance on this
e-mail, is prohibited and may be unlawful. Please contact the sender
immediately
should this e-mail have been incorrectly addressed or transmitted.
You accept that any instructions are deemed to have been given at the time
the
recipient(s) accesses them and that delivery receipt does not constitute
acknowledgement or receipt by the intended recipient(s). You accept that
there
may be a delay in processing the instructions received from e-mails after
Charles Stanley has received them. You are advised that urgent, time
sensitive
and confidential communications should not be sent by e-mail.
You acknowledge that e-mails are not secure and you accept the risk of
malfunction, viruses, unauthorised interference, mis-delivery or delay.
****************************************
************************************
********************
Charles Stanley & Co. Ltd
Registered Office: 25 Luke Street London EC2A 4AR
Tel: 0207 739 8200 Fax: 0207 739 7798
Registered in England No. 1903304
Charles Stanley Sutherlands and Tozer Wingate are divisions of Charles
Stanley & Co. Ltd
Authorised and Regulated by the Financial Services Authority, Member of the
London Stock Exchange, International Securities Markets Association, and The
London International Financial Futures &
Options Exchange.
This footnote also confirms that this email message has been swept by McAfee
VirusScan and SurfControl Email Filter software.
| |
| Ed Leatherman 2006-01-13, 9:11 pm |
| If you are on CCM 4.1, you might be able to use time of day routing to send
the calls to a callhandler during off hours and then to the hunt list during
hours. Haven't done much with it myself but maybe thats an idea. Then the
users wouldnt have to mess with manually forwarding to voicemail every
night.
Can just set up greetings administrator on Unity for them to record the
greeting.
-Ed
On 1/11/06, James Dust <james.dust@charles-stanley.co.uk> wrote:
>
> We have a site that requires voicemail on there main number for out of
> hours calls, the problem is we are using a hunt pilot to distribute the
> calls for that main number to all the agents in the office.
>
> I can setup the mailbox within unity for the main number but how do I get
> the users to set it up the recorded message on that mailbox and then how
> will they then forward their main number out of hours?
>
> *James Dust
> **Network & Communications*
> *Charles Stanley & Co.*
> 25 Luke Street, London EC2A 4AR
> Tel: 020-7953 2314 - Fax: 020-7150 9314
> www.charles-stanley.co.uk
>
>
>
>
>
> ****************************************
****************************************
***************
>
>
> The information contained in this e-mail is strictly confidential, some or all
> of which may be legally privileged. It is for the intended recipient only.
>
> Access to this e-mail by any other person is prohibited. If you are not the
>
> intended recipient, any use, disclosure, copying, printing, distribution of,
> replying to or any action taken or omitted to be taken in reliance on this
>
> e-mail, is prohibited and may be unlawful. Please contact the sender immediately
> should this e-mail have been incorrectly addressed or transmitted.
>
>
> You accept that any instructions are deemed to have been given at the time the
> recipient(s) accesses them and that delivery receipt does not constitute
>
> acknowledgement or receipt by the intended recipient(s). You accept that there
> may be a delay in processing the instructions received from e-mails after
>
> Charles Stanley has received them. You are advised that urgent, time sensitive
> and confidential communications should not be sent by e-mail.
>
> You acknowledge that e-mails are not secure and you accept the risk of
> malfunction, viruses, unauthorised interference, mis-delivery or delay.
>
> ****************************************
****************************************
****************
>
>
> Charles Stanley & Co. Ltd
> Registered Office: 25 Luke Street London EC2A 4AR
>
> Tel: 0207 739 8200 Fax: 0207 739 7798
> Registered in England No. 1903304
>
>
> Charles Stanley Sutherlands and Tozer Wingate are divisions of Charles Stanley & Co. Ltd
>
>
> Authorised and Regulated by the Financial Services Authority, Member of the
>
> London Stock Exchange, International Securities Markets Association, and The London International Financial Futures &
> Options Exchange.
>
>
> This footnote also confirms that this email message has been swept by McAfee
> VirusScan and SurfControl Email Filter software.
>
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
>
--
Ed Leatherman
IP Telephony Coordinator
West Virginia University
Telecommunications and Network Operations
| |
| Wes Sisk 2006-01-13, 9:11 pm |
| use time of day routing.
have a partition active during off hours that just has a dummy phone
dn active with CFA to voicemail
have another partition that contains your actual hunt pilot number
and have that partition active during your desired times.
/Wes
On Jan 11, 2006, at 4:41 AM, James Dust wrote:
We have a site that requires voicemail on there main number for out
of hours calls, the problem is we are using a hunt pilot to
distribute the calls for that main number to all the agents in the
office.
I can setup the mailbox within unity for the main number but how do I
get the users to set it up the recorded message on that mailbox and
then how will they then forward their main number out of hours?
James Dust
Network & Communications
Charles Stanley & Co.
25 Luke Street, London EC2A 4AR
Tel: 020-7953 2314 - Fax: 020-7150 9314
www.charles-stanley.co.uk
****************************************
********************************
***********************
The information contained in this e-mail is strictly confidential,
some or all
of which may be legally privileged. It is for the intended recipient
only.
Access to this e-mail by any other person is prohibited. If you are
not the
intended recipient, any use, disclosure, copying, printing,
distribution of,
replying to or any action taken or omitted to be taken in reliance on
this
e-mail, is prohibited and may be unlawful. Please contact the sender
immediately
should this e-mail have been incorrectly addressed or transmitted.
You accept that any instructions are deemed to have been given at the
time the
recipient(s) accesses them and that delivery receipt does not constitute
acknowledgement or receipt by the intended recipient(s). You accept
that there
may be a delay in processing the instructions received from e-mails
after
Charles Stanley has received them. You are advised that urgent, time
sensitive
and confidential communications should not be sent by e-mail.
You acknowledge that e-mails are not secure and you accept the risk of
malfunction, viruses, unauthorised interference, mis-delivery or delay.
****************************************
********************************
************************
Charles Stanley & Co. Ltd
Registered Office: 25 Luke Street London EC2A 4AR
Tel: 0207 739 8200 Fax: 0207 739 7798
Registered in England No. 1903304
Charles Stanley Sutherlands and Tozer Wingate are divisions of
Charles Stanley & Co. Ltd
Authorised and Regulated by the Financial Services Authority, Member
of the
London Stock Exchange, International Securities Markets Association,
and The London International Financial Futures &
Options Exchange.
This footnote also confirms that this email message has been swept by
McAfee
VirusScan and SurfControl Email Filter software.
________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
| |
| Andre Beck 2006-01-13, 9:11 pm |
| On Wed, Jan 11, 2006 at 09:41:58AM -0000, James Dust wrote:
> We have a site that requires voicemail on there main number for out of
> hours calls, the problem is we are using a hunt pilot to distribute the
> calls for that main number to all the agents in the office.
You can't forward a hunt pilot as such. We had a similar problem and
chose a solution where the main number is an always existent DN. This
is made sure by having it on a line on an extension mobility device
profile (we call it MasterPhone and it actually has three such main
numbers). That line in turn is either forwarded to the real hunt
pilot or (at night time, weekends or when neccessary for other reasons)
elsewhere, like to a home phone or cell phone or, in your case, voice
mail (which we don't use).
The forwarding can then be done in a number of ways:
- Using CCMuser on the MasterPhone
- By logging in to the MasterPhone using extension mobility and forwarding
the line there (forwarding of secondary lines is a problem with CCM,
though, while it works with CCME)
As both are not ideal solutions, we finally wrote a small ASP Phone
Service that essentially is an XML wrapper around the CCMuser forwarding
interface. It includes some plausibility checks to prevent the user from
accidentally building forwarding loops or forwards to nowhere.
For a picture of how we do it, see slide 18 in
http://www.ibh.de/download/pdf/5_30...20050512-en.pdf
HTH,
Andre.
--
The _S_anta _C_laus _O_peration
or "how to turn a complete illusion into a neverending money source"
-> Andre Beck +++ ABP-RIPE +++ IBH Prof. Dr. Horn GmbH, Dresden <-
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