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Home > Archive > Voice over IP Cisco > January 2006 > directory transfer problem
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directory transfer problem
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| Campbell, Jeremy 2006-01-13, 9:11 pm |
| Hi everyone,
The folks that installed my CCM + Unity system left virtually no
documentation behind. They I've done well figuring it out so far, but
now I'm stumped and don't know what to look for.
>From Caller System Transfer reached via our various Unity auto-attendant
call handlers, for a range of DNs we get a message stating "You cannot
be transferred to this number." This happens for DNs that begin with 3.
DNs that begin with 2 have no problems. Where should I look to modify
this restriction? I assume it's in Unity, but I don't know where.
Thanks,
Jeremy
________________________________________
Jeremy P. Campbell
Information Systems Director
Town of Davidson, NC
704-940-9632 - voice direct
704-892-7591 - voice main
704-892-3971 - fax
jcampbell@ci.davidson.nc.us
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| Brian Henry 2006-01-13, 9:11 pm |
| Look for your outdial restrictions associated with the call handlers. Once you find that go to that restriction table and see what they have setup there to allow for outdialing.
If that looks good, then you might have a CSS issue on the voice mail ports.
Brian
________________________________
From: cisco-voip-bounces@puck.nether.net on behalf of Campbell, Jeremy
Sent: Wed 1/11/2006 4:30 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] directory transfer problem
Hi everyone,
The folks that installed my CCM + Unity system left virtually no documentation behind. They I've done well figuring it out so far, but now I'm stumped and don't know what to look for.
>From Caller System Transfer reached via our various Unity auto-attendant call handlers, for a range of DNs we get a message stating "You cannot be transferred to this number." This happens for DNs that begin with 3. DNs that begin with 2 have no problems. Where should I look to modify this restriction? I assume it's in Unity, but I don't know where.
Thanks,
Jeremy
________________________________________
Jeremy P. Campbell
Information Systems Director
Town of Davidson, NC
704-940-9632 - voice direct
704-892-7591 - voice main
704-892-3971 - fax
jcampbell@ci.davidson.nc.us
| |
| Campbell, Jeremy 2006-01-13, 9:11 pm |
| That got it. It was in the restriction table.
Thanks, Brian.
Regards,
Jeremy
________________________________________
Jeremy P. Campbell
Information Systems Director
Town of Davidson, NC
704-940-9632 - voice direct
704-892-7591 - voice main
704-892-3971 - fax
jcampbell@ci.davidson.nc.us
________________________________
From: Brian Henry [mailto:Brian.Henry@apptis.com]
Sent: Wednesday, January 11, 2006 5:14 PM
To: Campbell, Jeremy; cisco-voip@puck.nether.net
Subject: RE: [cisco-voip] directory transfer problem
Look for your outdial restrictions associated with the call handlers.
Once you find that go to that restriction table and see what they have
setup there to allow for outdialing.
If that looks good, then you might have a CSS issue on the voice mail
ports.
Brian
________________________________
From: cisco-voip-bounces@puck.nether.net on behalf of Campbell, Jeremy
Sent: Wed 1/11/2006 4:30 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] directory transfer problem
Hi everyone,
The folks that installed my CCM + Unity system left virtually no
documentation behind. They I've done well figuring it out so far, but
now I'm stumped and don't know what to look for.
>From Caller System Transfer reached via our various Unity auto-attendant
call handlers, for a range of DNs we get a message stating "You cannot
be transferred to this number." This happens for DNs that begin with 3.
DNs that begin with 2 have no problems. Where should I look to modify
this restriction? I assume it's in Unity, but I don't know where.
Thanks,
Jeremy
________________________________________
Jeremy P. Campbell
Information Systems Director
Town of Davidson, NC
704-940-9632 - voice direct
704-892-7591 - voice main
704-892-3971 - fax
jcampbell@ci.davidson.nc.us
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