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Home > Archive > Voice over IP Cisco > January 2006 > External Calls are not being captured by Unity
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| Author |
External Calls are not being captured by Unity
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| Sechaba Mokoena 2006-01-27, 8:48 pm |
| Hi,
I've recently installed cisco Unity 4.04, using only voice messaging and
not unified messaging. I am having a problem with external calls not
being captured by Unity. If I place a call internally, I can leave a
voicemail without any problems. If I place a call externally, I'm
prompted to leave a message, but the message never reaches the
subscriber's inbox. Please help.
Regards,
Sechaba Mokoena | Systems Engineer
KSS Technologies (Pty) LTD.
KSS Convergence - Doing more with less
(IP Phone) +27 11 5456300|(IP Phonedirect) | +27 11 5456331| Fax)+27 11
545 6400| Mobile +27 84 798 6803 |
(e-mail)sechabam@kss.co.za
(website)http://www.kss.co.za <blocked::http://www.kss.co.za>
Block N, Central Park, 400 16th Road, Randjespark, Midrand, South Africa
Toll Free Support: 0861 6428 35
This message, including any attachments is intended only for
the persons or entity to which it is addressed, and may
contain privileged or confidential information. Retransmission,
dissemination, copying, distribution, modification and / or
publication of this message by a person other than the intended
recipient is strictly prohibited by the sender. If you have
received this message in error, or you feel it is unacceptable
communication, a chain letter or offensive material of any nature,
please delete the material and any copies from all systems and
report it to:
info@kss.co.za
| |
| pnowicki@neo.rr.com 2006-01-27, 8:49 pm |
| do you have a routing issue between the gateway and the Unity server?
Your voice may not be getting there, but the call control to the
CallManager could still be functioning correctly.
| |
| Bell, Joe 2006-01-27, 8:49 pm |
| Make sure your gateway contains a CSS that includes the VM pilot and cti
ports. Next, check to see if you have location restrictions denying the
use of bandwidth over a WAN to the Unity server. If those are issues
are good, then you may have a routing issue.
Joe
________________________________
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Sechaba Mokoena
Sent: Wednesday, January 25, 2006 9:44 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] External Calls are not being captured by Unity
Hi,
I've recently installed cisco Unity 4.04, using only voice messaging and
not unified messaging. I am having a problem with external calls not
being captured by Unity. If I place a call internally, I can leave a
voicemail without any problems. If I place a call externally, I'm
prompted to leave a message, but the message never reaches the
subscriber's inbox. Please help.
Regards,
Sechaba Mokoena | Systems Engineer
KSS Technologies (Pty) LTD.
KSS Convergence - Doing more with less
(IP Phone) +27 11 5456300|(IP Phonedirect) | +27 11 5456331| Fax)+27 11
545 6400| Mobile +27 84 798 6803 |
(e-mail)sechabam@kss.co.za
(website)http://www.kss.co.za <blocked::http://www.kss.co.za>
Block N, Central Park, 400 16th Road, Randjespark, Midrand, South Africa
Toll Free Support: 0861 6428 35
________________________________
This message, including any attachments is intended only for the persons
or entity to which it is addressed, and may contain privileged or
confidential information. Retransmission, dissemination, copying,
distribution, modification and / or publication of this message by a
person other than the intended recipient is strictly prohibited by the
sender. If you have received this message in error, or you feel it is
unacceptable communication, a chain letter or offensive material of any
nature, please delete the material and any copies from all systems and
report it to:
info@kss.co.za
________________________________
This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system.
| |
| Kris Seraphine 2006-01-27, 8:49 pm |
| You might want to run the permissions wizard again. It sound like the
message store account might not have permissions to deliver the messages.
You might also want to check the unaddressed messages mailbox to see if the
messages are piling up there.
On 1/25/06, Bell, Joe <Joe_Bell@adp.com> wrote:
>
> Make sure your gateway contains a CSS that includes the VM pilot and cti
> ports. Next, check to see if you have location restrictions denying the use
> of bandwidth over a WAN to the Unity server. If those are issues are good,
> then you may have a routing issue.
>
>
>
> Joe
>
>
> ------------------------------
>
> *From:* cisco-voip-bounces@puck.nether.net [mailto:
> cisco-voip-bounces@puck.nether.net] *On Behalf Of *Sechaba Mokoena
> *Sent:* Wednesday, January 25, 2006 9:44 AM
> *To:* cisco-voip@puck.nether.net
> *Subject:* [cisco-voip] External Calls are not being captured by Unity
>
>
>
> Hi,
>
>
>
> I've recently installed cisco Unity 4.04, using only voice messaging and
> not unified messaging. I am having a problem with external calls not being
> captured by Unity. If I place a call internally, I can leave a voicemail
> without any problems. If I place a call externally, I'm prompted to leavea
> message, but the message never reaches the subscriber's inbox. Please help.
>
>
>
> Regards,
>
>
>
> Sechaba Mokoena | Systems Engineer
>
> KSS Technologies (Pty) LTD.
>
> KSS Convergence - Doing more with less
>
> (*IP Phone*) +27 11 5456300|(*IP Phonedirect*) | +27 11 5456331| *Fax*)+27
> 11 545 6400| *Mobile* +27 84 798 6803 |
>
> *(e-mail*)sechabam@kss.co.za
>
> *(website*)http://www.kss.co.za
>
> Block N, Central Park, 400 16th Road, Randjespark, Midrand, South Africa
>
>
>
>
>
> Toll Free Support: 0861 6428 35
>
>
> ------------------------------
>
> This message, including any attachments is intended only for the persons
> or entity to which it is addressed, and may contain privileged or
> confidential information. Retransmission, dissemination, copying,
> distribution, modification and / or publication of this message by a person
> other than the intended recipient is strictly prohibited by the sender. If
> you have received this message in error, or you feel it is unacceptable
> communication, a chain letter or offensive material of any nature, please
> delete the material and any copies from all systems and report it to:
>
> info@kss.co.za
> ------------------------------
>
>
>
> ------------------------------
> This message and any attachments are intended only for the use of the
> addressee and may contain information that is privileged and confidential..
> If the reader of the message is not the intended recipient or an authorized
> representative of the intended recipient, you are hereby notified that any
> dissemination of this communication is strictly prohibited. If you have
> received this communication in error, please notify us immediately by e-mail
> and delete the message and any attachments from your system.
>
>
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
>
--
kris seraphine
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