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Home > Archive > Voice over IP Cisco > January 2006 > CTI Event log error on CCMSysUser
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| Author |
CTI Event log error on CCMSysUser
|
|
| Erick Bergquist 2006-01-27, 8:49 pm |
| Getting this on both servers in cluster every 5
seconds.
I have looked at everything and can't find out what is
trying to use this to correct the issue.
Event Type: Error
Event Source: Cisco CTIManager
Event Category: None
Event ID: 3
Date: 1/26/2006
Time: 11:43:06 AM
User: N/A
Computer: PUB
Description:
Error: kCtiProviderOpenFailure - CTI application
failed to open
provider
CTIconnectionId: 2539
Login User Id: CCMSysUser
Reason code.: -1932787616
IPAddress:
App ID: cisco CTIManager
Cluster ID: StandAloneCluster
Node ID: 172.16.1.2
Explanation: Application is unable to open provider.
Recommended Action: Check the reason code and correct
the problem.
Restart CTIManager if problem persists..
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| |
| Wes Sisk 2006-01-27, 8:49 pm |
| CTIERR_DIRECTORY_LOGIN_FAILED = 0x8CCC0060;
did you test the username and password with https://server/ccmuser ?
/Wes
Erick Bergquist wrote:
> Getting this on both servers in cluster every 5
> seconds.
> I have looked at everything and can't find out what is
> trying to use this to correct the issue.
>
> Event Type: Error
> Event Source: Cisco CTIManager
> Event Category: None
> Event ID: 3
> Date: 1/26/2006
> Time: 11:43:06 AM
> User: N/A
> Computer: PUB
> Description:
> Error: kCtiProviderOpenFailure - CTI application
> failed to open
> provider
> CTIconnectionId: 2539
> Login User Id: CCMSysUser
> Reason code.: -1932787616
> IPAddress:
> App ID: cisco CTIManager
> Cluster ID: StandAloneCluster
> Node ID: 172.16.1.2
> Explanation: Application is unable to open provider.
> Recommended Action: Check the reason code and correct
> the problem.
> Restart CTIManager if problem persists..
>
> ________________________________________
__________
> Do You Yahoo!?
> Tired of spam? Yahoo! Mail has the best spam protection around
> http://mail.yahoo.com
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
| |
| Ryan Ratliff 2006-01-27, 8:49 pm |
| Also check to make sure the account hasn't been locked in AD (if you
are using AD).
-Ryan
On Jan 26, 2006, at 1:40 PM, Wes Sisk wrote:
CTIERR_DIRECTORY_LOGIN_FAILED = 0x8CCC0060;
did you test the username and password with https://server/ccmuser ?
/Wes
Erick Bergquist wrote:
> Getting this on both servers in cluster every 5
> seconds.
> I have looked at everything and can't find out what is
> trying to use this to correct the issue.
>
> Event Type: Error
> Event Source: Cisco CTIManager
> Event Category: None
> Event ID: 3
> Date: 1/26/2006
> Time: 11:43:06 AM
> User: N/A
> Computer: PUB
> Description:
> Error: kCtiProviderOpenFailure - CTI application
> failed to open
> provider
> CTIconnectionId: 2539
> Login User Id: CCMSysUser
> Reason code.: -1932787616
> IPAddress:
> App ID: cisco CTIManager
> Cluster ID: StandAloneCluster
> Node ID: 172.16.1.2
> Explanation: Application is unable to open provider.
> Recommended Action: Check the reason code and correct
> the problem.
> Restart CTIManager if problem persists..
>
> ________________________________________
__________
> Do You Yahoo!?
> Tired of spam? Yahoo! Mail has the best spam protection around
> http://mail.yahoo.com
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
| |
| Erick Bergquist 2006-01-27, 8:49 pm |
|
They do not have AD plugin installed (wasn't there)
and was told they we're not. What is interesting
though is I can't pull up the CCMSysUser in User ->
Global Directory. I can only see it in DC Directory
admin tool. In there it shows as "CCM SysUser" with a
space on the front page but if you pull up the
properties all the OU values equal CCMSysUser without
space.
How can I find out what is logging in with this, it is
just a pub/sub and unity with no IPCC, etc and all
extra services are disabled for most part.
--- Ryan Ratliff <rratliff@cisco.com> wrote:
> Also check to make sure the account hasn't been
> locked in AD (if you
> are using AD).
>
> -Ryan
>
> On Jan 26, 2006, at 1:40 PM, Wes Sisk wrote:
>
> CTIERR_DIRECTORY_LOGIN_FAILED =
> 0x8CCC0060;
>
> did you test the username and password with
> https://server/ccmuser ?
>
> /Wes
>
> Erick Bergquist wrote:
> what is
> provider.
> correct
> protection around
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
________________________________________
__________
Do You Yahoo!?
Tired of spam? Yahoo! Mail has the best spam protection around
http://mail.yahoo.com
| |
| Erick Bergquist 2006-01-27, 8:49 pm |
| Able to login with the user on CCMUser with default
password, 12345
--- Erick Bergquist <erickbe@yahoo.com> wrote:
>
> They do not have AD plugin installed (wasn't there)
> and was told they we're not. What is interesting
> though is I can't pull up the CCMSysUser in User ->
> Global Directory. I can only see it in DC Directory
> admin tool. In there it shows as "CCM SysUser" with
> a
> space on the front page but if you pull up the
> properties all the OU values equal CCMSysUser
> without
> space.
>
> How can I find out what is logging in with this, it
> is
> just a pub/sub and unity with no IPCC, etc and all
> extra services are disabled for most part.
>
> --- Ryan Ratliff <rratliff@cisco.com> wrote:
>
>
> ________________________________________
__________
> https://puck.nether.net/mailman/listinfo/cisco-voip
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
> ________________________________________
__________
> Do You Yahoo!?
> Tired of spam? Yahoo! Mail has the best spam
> protection around
> http://mail.yahoo.com
>
________________________________________
__________
Do You Yahoo!?
Tired of spam? Yahoo! Mail has the best spam protection around
http://mail.yahoo.com
| |
| Ryan Ratliff 2006-01-27, 8:49 pm |
| CCMSysUser is used by EM.
Check out the registry entry HKLM\Software\Cisco Systems, Inc.
\DirectoryConfiguration\Appusers\CCMSysU
ser\
There will be a Password (used by AD) and DCDPassword (or something
similar). Use passwordutils to encrypt 12345 and make sure that's
what is in the registry.
-Ryan
On Jan 26, 2006, at 2:19 PM, Erick Bergquist wrote:
Able to login with the user on CCMUser with default
password, 12345
--- Erick Bergquist <erickbe@yahoo.com> wrote:
>
> They do not have AD plugin installed (wasn't there)
> and was told they we're not. What is interesting
> though is I can't pull up the CCMSysUser in User ->
> Global Directory. I can only see it in DC Directory
> admin tool. In there it shows as "CCM SysUser" with
> a
> space on the front page but if you pull up the
> properties all the OU values equal CCMSysUser
> without
> space.
>
> How can I find out what is logging in with this, it
> is
> just a pub/sub and unity with no IPCC, etc and all
> extra services are disabled for most part.
>
> --- Ryan Ratliff <rratliff@cisco.com> wrote:
>
>
> ________________________________________
__________
> https://puck.nether.net/mailman/listinfo/cisco-voip
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
> ________________________________________
__________
> Do You Yahoo!?
> Tired of spam? Yahoo! Mail has the best spam
> protection around
> http://mail.yahoo.com
>
________________________________________
__________
Do You Yahoo!?
Tired of spam? Yahoo! Mail has the best spam protection around
http://mail.yahoo.com
| |
| Erick Bergquist 2006-01-27, 8:49 pm |
| Ryan, Thanks. If they are different ... and we change
registry to match do we need to restart CCM or
Extended services, reboot server?
--- Ryan Ratliff <rratliff@cisco.com> wrote:
> CCMSysUser is used by EM.
>
> Check out the registry entry HKLM\Software\Cisco
> Systems, Inc.
> \DirectoryConfiguration\Appusers\CCMSysU
ser\
>
> There will be a Password (used by AD) and
> DCDPassword (or something
> similar). Use passwordutils to encrypt 12345 and
> make sure that's
> what is in the registry.
>
> -Ryan
>
> On Jan 26, 2006, at 2:19 PM, Erick Bergquist wrote:
>
> Able to login with the user on CCMUser with default
> password, 12345
>
> --- Erick Bergquist <erickbe@yahoo.com> wrote:
>
> there)
> ->
> Directory
> with
> it
> https://puck.nether.net/mailman/listinfo/cisco-voip
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
> ________________________________________
__________
> Do You Yahoo!?
> Tired of spam? Yahoo! Mail has the best spam
> protection around
> http://mail.yahoo.com
>
>
________________________________________
__________
Do You Yahoo!?
Tired of spam? Yahoo! Mail has the best spam protection around
http://mail.yahoo.com
| |
| Ryan Ratliff 2006-01-27, 8:49 pm |
| You'll need to restart Tomcat and maybe CTI.
-Ryan
On Jan 26, 2006, at 2:39 PM, Erick Bergquist wrote:
Ryan, Thanks. If they are different ... and we change
registry to match do we need to restart CCM or
Extended services, reboot server?
--- Ryan Ratliff <rratliff@cisco.com> wrote:
> CCMSysUser is used by EM.
>
> Check out the registry entry HKLM\Software\Cisco
> Systems, Inc.
> \DirectoryConfiguration\Appusers\CCMSysU
ser\
>
> There will be a Password (used by AD) and
> DCDPassword (or something
> similar). Use passwordutils to encrypt 12345 and
> make sure that's
> what is in the registry.
>
> -Ryan
>
> On Jan 26, 2006, at 2:19 PM, Erick Bergquist wrote:
>
> Able to login with the user on CCMUser with default
> password, 12345
>
> --- Erick Bergquist <erickbe@yahoo.com> wrote:
>
> there)
> ->
> Directory
> with
> it
> https://puck.nether.net/mailman/listinfo/cisco-voip
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
> ________________________________________
__________
> Do You Yahoo!?
> Tired of spam? Yahoo! Mail has the best spam
> protection around
> http://mail.yahoo.com
>
>
________________________________________
__________
Do You Yahoo!?
Tired of spam? Yahoo! Mail has the best spam protection around
http://mail.yahoo.com
| |
| Erick Bergquist 2006-01-27, 8:49 pm |
|
Thanks, that fixed those errors up.
--- Ryan Ratliff <rratliff@cisco.com> wrote:
> You'll need to restart Tomcat and maybe CTI.
>
> -Ryan
>
> On Jan 26, 2006, at 2:39 PM, Erick Bergquist wrote:
>
> Ryan, Thanks. If they are different ... and we
> change
> registry to match do we need to restart CCM or
> Extended services, reboot server?
>
> --- Ryan Ratliff <rratliff@cisco.com> wrote:
>
> wrote:
> default
> all
> application
> ________________________________________
__________
> https://puck.nether.net/mailman/listinfo/cisco-voip
> https://puck.nether.net/mailman/listinfo/cisco-voip
> ________________________________________
__________
>
>
> ________________________________________
__________
> Do You Yahoo!?
> Tired of spam? Yahoo! Mail has the best spam
> protection around
> http://mail.yahoo.com
>
>
________________________________________
__________
Do You Yahoo!?
Tired of spam? Yahoo! Mail has the best spam protection around
http://mail.yahoo.com
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