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Home > Archive > Voice over IP Cisco > October 2006 > Ughh cant install Cisco IPCC Agent Desktop?
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| Author |
Ughh cant install Cisco IPCC Agent Desktop?
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| Tech Guy 2006-10-26, 1:11 pm |
| Seriously my IPCC woes continue! Just when I think I am getting some where
something else pops up! I never would have imagined I would have problems
installing the agent software.
Geez.. ok so I go to install the software and it asks for hostname or IP
address and port. I put that in and then I get "The parameter is
incorrect" so I hit OK button on dialog box and it takes me to an option
screen that is blank. If you click next you get "select the options to
install" problem is there are no options to select from?
I don't get it, just some exe from the plugins page on IPCC, but it don't
work. :-(
Any thoughts? Did I miss something some where?
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| Ed Leatherman 2006-10-26, 1:11 pm |
| I would check and see if you are blocking any TCP/UDP ports that the CAD
needs to install/function properly. Alot of my initial problems with getting
that system working was ports getting blocked by an ACL/firewall.
There is a list of necessary application ports up on CCO in the
documentation area.. dont have the link handy at the moment.
On 10/26/06, Tech Guy <techguy@gmail.com> wrote:
>
> Seriously my IPCC woes continue! Just when I think I am getting some
> where something else pops up! I never would have imagined I would have
> problems installing the agent software.
>
> Geez.. ok so I go to install the software and it asks for hostname or IP
> address and port. I put that in and then I get "The parameter is
> incorrect" so I hit OK button on dialog box and it takes me to an option
> screen that is blank. If you click next you get "select the options to
> install" problem is there are no options to select from?
>
> I don't get it, just some exe from the plugins page on IPCC, but it don't
> work. :-(
>
> Any thoughts? Did I miss something some where?
>
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
>
--
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations
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| Mike Nelson 2006-10-26, 7:11 pm |
| Sorry, didn't copy board...
________________________________
From: Mike Nelson
Sent: Thursday, October 26, 2006 4:10 PM
To: 'Ed Leatherman'
Subject: RE: [cisco-voip] Ughh cant install cisco IPCC Agent Desktop?
Is IE7 on the machine? If so, you may need to go back to IE6... I saw
this on another board... Same exact symptom...
________________________________
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Ed Leatherman
Sent: Thursday, October 26, 2006 2:06 PM
To: Tech Guy
Cc:
Subject: Re: [cisco-voip] Ughh cant install cisco IPCC Agent Desktop?
I would check and see if you are blocking any TCP/UDP ports that the CAD
needs to install/function properly. Alot of my initial problems with
getting that system working was ports getting blocked by an
ACL/firewall.
There is a list of necessary application ports up on CCO in the
documentation area.. dont have the link handy at the moment.
On 10/26/06, Tech Guy < techguy@gmail.com> wrote:
Seriously my IPCC woes continue! Just when I think I am getting some
where something else pops up! I never would have imagined I would have
problems installing the agent software.
Geez.. ok so I go to install the software and it asks for hostname or IP
address and port. I put that in and then I get "The parameter is
incorrect" so I hit OK button on dialog box and it takes me to an option
screen that is blank. If you click next you get "select the options to
install" problem is there are no options to select from?
I don't get it, just some exe from the plugins page on IPCC, but it
don't work. :-(
Any thoughts? Did I miss something some where?
________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
--
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations
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| Tech Guy 2006-10-27, 1:11 am |
| The problem was solved by TAC, sadly I resorted to contacting them over
this. Anyway, the issue is as someone else suggested as well, its IE7.
Uninstalled IE7 and the install for CAD works fine. Go figure
Thanks!
On 10/26/06, Tech Guy <techguy@gmail.com> wrote:
>
> Seriously my IPCC woes continue! Just when I think I am getting some
> where something else pops up! I never would have imagined I would have
> problems installing the agent software.
>
> Geez.. ok so I go to install the software and it asks for hostname or IP
> address and port. I put that in and then I get "The parameter is
> incorrect" so I hit OK button on dialog box and it takes me to an option
> screen that is blank. If you click next you get "select the options to
> install" problem is there are no options to select from?
>
> I don't get it, just some exe from the plugins page on IPCC, but it don't
> work. :-(
>
> Any thoughts? Did I miss something some where?
>
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