| Ryan Ratliff 2006-10-27, 1:11 pm |
| http://www.cisco.com/univercd/cc/td...e/c_callmg/4_1/ =
sys_ad/4_1_3/ccmfeat/fsaa.htm
This is the AA built-in to cisco Extended Functions.
-Ryan
On Oct 27, 2006, at 3:35 AM, Erik Erasmus ((E)) wrote:
Hi
I would like to get some ideas / advice from the group. What is the =
easiest way in an IPt solution using a single call manager to provide =
some sort of attendant feature a customer can use to send calls that =
arrive after hrs to a point where the customer will receive a message =
giving the customer a voice message with the normal business hrs. or =
that the office is closed for a holiday. I know this is possible when =
using IPCC and using IPCC scripts. But what can be done without IPCC.
The customer has a single CCM 4-1-3 server and no voicemail. The =
solution includes the free 5 seat standard IPCC solution but IPCC is =
also not running on the CCM server at the moment (not integrated with =
CCM). Is it possible to generate such a voice response =96 covering for =
the attendants/ main number without integrating the free 5 seat IPCC =
solution?
Currently the attendants operate as AC users and when they are not =
logged in the incoming calls Q via the standard call manager Q one =
enables for attendants pilot point. So if attendants are not logged =
in the incoming caller hears hold music. Is it an option to record a =
business hrs / holiday message and replace the music presented to the =
outside world while in the Q for an attendant when the attendants are =
not logged in =96 swopping this file with the existing music file =
without any impact on normal Music on hold etc.
Or is there something really simple one can do to achieve the =
functionality described above.
Erik Erasmus (B Eng)
CCIE # 4408
LAN/WAN Design & System Integration
Telkom SA
': +27 12 680 8320
=CA: +27 12 680 7388
=C8: +27 82 4106420
*: erasmue4@telkom.co.za
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