| Jeff Gricus 2006-10-27, 7:11 pm |
| I believe the trick you are looking for is that the first time the supervisor logs in to the supervisor desktop, the password is set to the userid for whatever reason. E.g. if you have a userid of jsmith, the password will be jsmith. You can use the supervisor desktop to change it.
Jeff Gricus
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Today's Topics:
1. Removing agents from IPCC (Jonathan Charles)
2. Re: Removing users from the Corporate Directory (onthephones)
(Jonathan Charles)
3. Re: unable to call a certian number from my system
(Robert Kulagowski)
4. Re: unable to call a certian number from my system
(Jonathan Charles)
5. IPCC Express Supervisor Login Issues? (Tech Guy)
----------------------------------------------------------------------
Message: 1
Date: Fri, 27 Oct 2006 13:29:09 -0500
From: "Jonathan Charles" <jonvoip@gmail.com>
Subject: [cisco-voip] Removing agents from IPCC
To: "cisco-voip@puck.nether.net" <cisco-voip@puck.nether.net>
Message-ID:
< 5d093f9a0610271129hbfb2cb3h34cfc1b3fcb49
d31@mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"
We just migrated from IPCCx 3.5 to UCCx 4.0(4)... we had a couple of test
agents we used for testing prior to deployment.
Now, the system is deployed and I want to remove those agents from showing
up under RMCM - Resources... the users have been deleted from CallManager,
and they do not show up in User Management on UCCx...
How do I get rid of them?
Jonathan
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Message: 2
Date: Fri, 27 Oct 2006 13:59:57 -0500
From: "Jonathan Charles" <jonvoip@gmail.com>
Subject: Re: [cisco-voip] Removing users from the Corporate Directory
(onthephones)
To: "Wes Sisk" <wsisk@cisco.com>
Cc: "Matt Slaga \(US\)" <Matt.Slaga@us.didata.com>, ciscovoip
<cisco-voip@puck.nether.net>, "\(US\) Joe Pollere"
<Joe.Pollere@us.didata.com>
Message-ID:
< 5d093f9a0610271159p6fbff04flaf1ce75c30be
830a@mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"
OK, So, I did the LDAPMODIFY thing with DCD to remove some system users from
the phone directory... worked great... but...
Now, if I go to IPCC 4.0 and check the synchronization, it says it can't
find the users (the system works, IPCC just can't verify it)...
So, I changed it back (apparently just leaving the description blank reverts
it back) and it passes synch...
So, there really is no way to remove the account without making it
dissappear everywhere?
Jonathan
On 7/1/06, Wes Sisk <wsisk@cisco.com> wrote:
>
> the process below is only necessary if you are using CM's default
> ldap directory, DC Directory. The LDIFs are necessary because DCD
> does not exposed the description field for easy editing the way AD does.
>
> /Wes
>
> On Jun 30, 2006, at 5:16 PM, Joe Pollere ((US)) wrote:
>
> That's weird...When I last did this I was using the AD plugin with CM
> 4.1.3 as I remember I didn't have to execute ldifde -i -f hideuser.ldif.
> All I did was add CiscoPrivateUser to the Description Field and it hid
> those accounts from appearing in the Corporate Dir.
>
>
> Joe
>
>
> -----Original Message-----
> From: Matt Slaga (US)
> Sent: Friday, June 30, 2006 4:46 PM
> To: Jonathan Charles
> Cc: Joe Pollere (US); ciscovoip
> Subject: RE: [cisco-voip] Removing users from the Corporate Directory
> (onthephones)
>
> Link is below... Forgot to add it to the last post.
>
> http://www.cisco.com/en/US/partner/...556/products_te
> ch_note09186a00804d2087.shtml#topic1
>
>
> -----Original Message-----
> From: Jonathan Charles [mailto:jonvoip@gmail.com]
> Sent: Friday, June 30, 2006 4:41 PM
> To: Matt Slaga (US)
> Cc: Joe Pollere (US); ciscovoip
> Subject: Re: [cisco-voip] Removing users from the Corporate Directory
> (onthephones)
>
> That looks really unpleasant... I will try it...
>
>
>
> Jonathan
>
> On 6/30/06, Matt Slaga (US) <Matt.Slaga@us.didata.com> wrote:
>
>
>
> phone...
>
>
>
>
>
>
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Message: 3
Date: Fri, 27 Oct 2006 14:04:02 -0500
From: Robert Kulagowski <bob@smalltime.com>
Subject: Re: [cisco-voip] unable to call a certian number from my
system
To: cisco-voip@puck.nether.net
Message-ID: <45425822.3020003@smalltime.com>
Content-Type: text/plain; charset=ISO-8859-1; format=flowed
Wes Sisk wrote:
> You get a bit of a hint here:
> 013986: *Oct 26 16:06:00.632: ISDN Se0/1/1:23 Q931: CALL_PROC pd = 8
> callref =
> call_proc technically indicates the destination switch has accepted the
> call and is looking for the next hop destination. This could loosely be
> interpreted as your CO accepting and properly routing the call.
> However, the next carrier they hand off to does not route the call.
Is there a good place to learn what the various ISDN messages mean?
------------------------------
Message: 4
Date: Fri, 27 Oct 2006 14:13:07 -0500
From: "Jonathan Charles" <jonvoip@gmail.com>
Subject: Re: [cisco-voip] unable to call a certian number from my
system
To: "Robert Kulagowski" <bob@smalltime.com>
Cc: cisco-voip@puck.nether.net
Message-ID:
< 5d093f9a0610271213t479570e2u99737ab3314a
2b4e@mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"
Well, this one is a good place to start:
http://www.cisco.com/univercd/cc/td...dbook/disdn.htm
Here are the q931 disconnect cause codes:
http://www.cisco.com/warp/public/12..._disc_code.html
Jonathan
On 10/27/06, Robert Kulagowski <bob@smalltime.com> wrote:
>
> Wes Sisk wrote:
>
> Is there a good place to learn what the various ISDN messages mean?
> ________________________________________
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Message: 5
Date: Fri, 27 Oct 2006 14:55:11 -0500
From: "Tech Guy" <techguy@gmail.com>
Subject: [cisco-voip] IPCC Express Supervisor Login Issues?
To: cisco-voip@puck.nether.net
Message-ID:
< def9a76c0610271255i382e0b43ke6eb749acdbc
3bbe@mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"
OK, so I have IPCC express working, script is done, agents logged in, calls
route as they should, so far so good.
BUT, always a but.. I cannot login to the supervisor "Cisco Supervisor
Desktop" application. I can login to the website /appsupervisor with the
username and password. I can even login to remote monitor with username and
pin. However I launch the supervisor software and it asks for username and
password, I enter it in and I always get "the password you entered is not
correct, please enter the correct password"
Anyone have any thoughts or experience with this problem? From the same PC
the agent software works fine if that matters. No I am not trying to run
both at the same time, if that matters as well.
Thanks
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