| Jason Aarons \(US\) 2006-11-28, 1:11 am |
| CCM 4.1(3)SR3x
Where do you configure AC to know the VM Pilot number for each user?
________________________________
From: Wes Sisk [mailto:wsisk@cisco.com]
Sent: Monday, November 27, 2006 8:39 PM
To: Jason Aarons (US)
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] AttendantConsole > Right Click on Corp
Directory User > Voicemail
you could start with AC client traces on the PC,
youcould get the TCD traces from the CM server
or TCD talks to CTIso take the SDL\CTI traces and search for 0x8 to
find errors there
or you could look at the CTILineRedirectReq and CTILineRedirectRes
signals in SDL\CCM traces
what version of CM?and how is AC configured to know the VM Pilot number
for that user.In older CM versions you had to configure an ini file,
in newer versions we do a database dip to get the profile and pilot
number.
/Wes
On Nov 27, 2006, at 8:30 PM, Jason Aarons ((US)) wrote:
In Attendant Console Iget a call, lookup a user in Corp Directory,
right click on that userthen choose voice-mail. It fails to transfer
the caller to voicemail.
Ideas on where to start troubleshooting?
I can transfer callers to extensions with no issues, just right click
voicemail fails.
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