Voice over IP Cisco - Catchall voicemail for AA

Author

Catchall voicemail for AA

Mike Armstrong

2006-11-28, 1:11 pm

When our switchboard closes, the operator CFsA to the Automated Attendant.
Somewhere in the AA, of course, it says dial 0 for the operator, which
results in a loop if there's no operator available. Is there an easy way
out of this (i.e., without getting involved with Unity or IVR programming)?
If not, what's the preferred hard way? It seems like it should be a small
modification to the IVR AA script, but we've failed miserably in the few
attempts we've made to do this.

Mike Armstrong
UF/IFAS CREC
Lake Alfred, FL