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Attendant console & shared lines
|
|
| Nick Kassel 2006-02-22, 7:45 am |
| I know in the documentation is says that you must not use shared lines
with the attendant console but I have been told by someone that this can
be done, I would like to use 1 shared line in the hunt group, has anyone
tried this before and does it work?
****************************************
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The information contained in this e-mailis strictly confidential, some or all
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e-mail, is prohibited and may be unlawful. Please contact the sender immediately
should this e-mail have been incorrectly addressed or transmitted.
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recipient(s) accesses them and that delivery receipt does not constitute
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may be a delay in processing the instructions received from e-mails after
Charles Stanley has received them. You are advised that urgent, time sensitive
and confidential communications shouldnot be sent by e-mail.
You acknowledge that e-mails are not secure and you accept the risk of
malfunction, viruses, unauthorised interference, mis-delivery or delay.
****************************************
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****************
Charles Stanley & Co. Ltd
Registered Office: 25 Luke Street London EC2A 4AR
Tel: 0207 739 8200 Fax: 0207 739 7798
Registered in England No. 1903304
Charles Stanley Sutherlands and Tozer Wingate are divisions of Charles Stanley & Co. Ltd
Authorised and Regulated by the Financial Services Authority, Member of the
London Stock Exchange, International Securities Markets Association, and The London International Financial Futures &
Options Exchange.
This footnote also confirms that this email message has been swept by McAfee
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| |
| Wes Sisk 2006-02-22, 5:45 pm |
| it depends on where you use the shared line and what version of CM you
are on.
we say DO NOT DO IT because CTI control of shared lines does not work
well. There are several call flows and state transitions that do not
work and cause the CTI application (TCD in this case) to become confused.
AC client itself in older version of CM would allow you to attempt to
control a shared line and that appeared to work until you hit one of the
untested state transitions. The the client went dumb. Later versions of
ACClient will not even allow you to open/control a shared line for this
reason.
It's just not a good idea to use ACClient to attempt to control a shared
line.
A shared line can exist in a huntgroup with some mixed results, but why?
Why not just use a broadcast huntgroup?
/Wes
Nick Kassel wrote:
>
> I know in the documentation is says that you must not use shared lines
> with the attendant console but I have been told by someone that this
> can be done, I would like to use 1 shared line in the hunt group, has
> anyone tried this before and does it work?
>
>
>
>
>
>
>
>
> ****************************************
****************************************
***************
>
> The information contained in this e-mail is strictly confidential, some or all
> of which may be legally privileged. It is for the intended recipient only.
> Access to this e-mail by any other person is prohibited. If you are not the
> intended recipient, any use, disclosure, copying, printing, distribution of,
> replying to or any action taken or omitted to be taken in reliance on this
> e-mail, is prohibited and may be unlawful. Please contact the sender immediately
> should this e-mail have been incorrectly addressed or transmitted.
>
> You accept that any instructions are deemed to have been given at the time the
> recipient(s) accesses them and that delivery receipt does not constitute
> acknowledgement or receipt by the intended recipient(s). You accept that there
> may be a delay in processing the instructions received from e-mails after
> Charles Stanley has received them. You are advised that urgent, time sensitive
> and confidential communications should not be sent by e-mail.
>
> You acknowledge that e-mails are not secure and you accept the risk of
> malfunction, viruses, unauthorised interference, mis-delivery or delay.
> ****************************************
****************************************
****************
>
>
> Charles Stanley & Co. Ltd
> Registered Office: 25 Luke Street London EC2A 4AR
>
> Tel: 0207 739 8200 Fax: 0207 739 7798
> Registered in England No. 1903304
>
> Charles Stanley Sutherlands and Tozer Wingate are divisions of Charles Stanley & Co. Ltd
>
> Authorised and Regulated by the Financial Services Authority, Member of the
> London Stock Exchange, International Securities Markets Association, and The London International Financial Futures &
> Options Exchange.
>
> This footnote also confirms that this email message has been swept by McAfee
> VirusScan and SurfControl Email Filter software.
>
> ------------------------------------------------------------------------
>
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
| |
| Nick Kassel 2006-02-22, 5:45 pm |
| Forgot to mention we are using CM 4.1(3)SR1
-----Original Message-----
From: Nick Kassel
Sent: Wednesday, February 22, 2006 3:44 PM
To: 'Wes Sisk'
Subject: RE: [cisco-voip] Attendant console & shared lines
Wes
We would like to use the attendant console for one of our branch
offices, they have a receptionist who sits on her own and then all the
other staff in one open room, the reason we would like to use a shared
line in the hunt group is so if she is busy or unavailable the calls
will go through to the main room and ring on all the phones so anyone
can answer it. The shared line would sit as the second DN in the hunt
group. Also in SRST for our main line coming in the only way we can get
all the phones to ring at the same time would be to have shared lines.
We did look at broadcast hunt groups for our main numbers but due to the
SRST issue and also the problem of not being able to set up a unity
mailbox for the main line decided not to go with them.
Nick
-----Original Message-----
From: Wes Sisk [mailto:wsisk@cisco.com]
Sent: Wednesday, February 22, 2006 2:30 PM
To: Nick Kassel
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Attendant console & shared lines
it depends on where you use the shared line and what version of CM you
are on.
we say DO NOT DO IT because CTI control of shared lines does not work
well. There are several call flows and state transitions that do not
work and cause the CTI application (TCD in this case) to become
confused.
AC client itself in older version of CM would allow you to attempt to
control a shared line and that appeared to work until you hit one of the
untested state transitions. The the client went dumb. Later versions of
ACClient will not even allow you to open/control a shared line for this
reason.
It's just not a good idea to use ACClient to attempt to control a shared
line.
A shared line can exist in a huntgroup with some mixed results, but why?
Why not just use a broadcast huntgroup?
/Wes
Nick Kassel wrote:
>
> I know in the documentation is says that you must not use shared lines
> with the attendant console but I have been told by someone that this
> can be done, I would like to use 1 shared line in the hunt group, has
> anyone tried this before and does it work?
>
>
>
>
>
>
>
>
>
****************************************
********************************
***********************
>
> The information contained in this e-mail is strictly confidential,
some or all
> of which may be legally privileged. It is for the intended recipient
only.
> Access to this e-mail by any other person is prohibited. If you are
not the
> intended recipient, any use, disclosure, copying, printing,
distribution of,
> replying to or any action taken or omitted to be taken in reliance on
this
> e-mail, is prohibited and may be unlawful. Please contact the sender
immediately
> should this e-mail have been incorrectly addressed or transmitted.
>
> You accept that any instructions are deemed to have been given at the
time the
> recipient(s) accesses them and that delivery receipt does not
constitute
> acknowledgement or receipt by the intended recipient(s). You accept
that there
> may be a delay in processing the instructions received from e-mails
after
> Charles Stanley has received them. You are advised that urgent, time
sensitive
> and confidential communications should not be sent by e-mail.
>
> You acknowledge that e-mails are not secure and you accept the risk of
> malfunction, viruses, unauthorised interference, mis-delivery or
delay.
>
****************************************
********************************
************************
>
>
> Charles Stanley & Co. Ltd
> Registered Office: 25 Luke Street London EC2A 4AR
>
> Tel: 0207 739 8200 Fax: 0207 739 7798
> Registered in England No. 1903304
>
> Charles Stanley Sutherlands and Tozer Wingate are divisions of Charles
Stanley & Co. Ltd
>
> Authorised and Regulated by the Financial Services Authority, Member
of the
> London Stock Exchange, International Securities Markets Association,
and The London International Financial Futures &
> Options Exchange.
>
> This footnote also confirms that this email message has been swept by
McAfee
> VirusScan and SurfControl Email Filter software.
>
>
------------------------------------------------------------------------
>
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
| |
|
|
| Ryan Ratliff 2006-02-25, 5:46 pm |
| Try setting up an AC hunt group that has a CM broadcast hunt group as
the last member.
So it could look something like the following:
Receptionist Line 1
Receptionist Line 2
Receptionist Line 3
dn 1111
Where dn 1111 is a CM hunt pilot that points to a broadcast hunt
list. Make the AC pilot hunt top down and giver the receptionist
enough lines so that she is never busy on all of them.
-Ryan
On Feb 24, 2006, at 8:30 AM, Nick Kassel wrote:
Wes,
I have now tested shared lines as we want and they will not work for
us, what I would like to do is have all calls go to the receptionist
and be answered by her unless she is physically not there and then by
logging off the calls should route to ring on all the other phones at
the same time, the shared lines did ring on all phones but only one
call at a time can be taken on that number which is no good, this
also applies to the receptionist lines. Is there any way I can do
this with the hunt groups, for example have all calls go to the
receptionist first and then have the rest of the members as a
broadcast group?
Nick
From: Wes Sisk [mailto:wsisk@cisco.com]
Sent: Wednesday, February 22, 2006 4:34 PM
To: Nick Kassel
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Attendant console & shared lines
how often do you expect to be in SRST? that should be the exception
and not the rule.
Nick Kassel wrote:
Forgot to mention we are using CM 4.1(3)SR1 -----Original
Message-----From: Nick Kassel Sent: Wednesday, February 22, 2006 3:44
PMTo: 'Wes Sisk'Subject: RE: [cisco-voip] Attendant console & shared
lines Wes We would like to use the attendant console for one of our
branchoffices, they have a receptionist who sits on her own and then
all theother staff in one open room, the reason we would like to use
a sharedline in the hunt group is so if she is busy or unavailable
the callswill go through to the main room and ring on all the phones
so anyonecan answer it. The shared line would sit as the second DN in
the huntgroup. Also in SRST for our main line coming in the only way
we can getall the phones to ring at the same time would be to have
shared lines.We did look at broadcast hunt groups for our main
numbers but due to theSRST issue and also the problem of not being
able to set up a unitymailbox for the main line decided not to go
with them. Nick -----Original Message-----From: Wes Sisk
[mailto:wsisk@cisco.com] Sent: Wednesday, February 22, 2006 2:30
PMTo: Nick KasselCc: cisco-voip@puck.nether.netSubject: Re: [cisco-
voip] Attendant console & shared lines it depends on where you use
the shared line and what version of CM you are on. we say DO NOT DO
IT because CTI control of shared lines does not work well. There are
several call flows and state transitions that do not work and cause
the CTI application (TCD in this case) to becomeconfused. AC client
itself in older version of CM would allow you to attempt to control a
shared line and that appeared to work until you hit one of the
untested state transitions. The the client went Later versions of
ACClient will not even allow you to open/control a shared line for
this reason. It's just not a good idea to use ACClient to attempt to
control a shared line. A shared line can exist in a huntgroup with
some mixed results, but why? Why not just use a broadcast huntgroup? /
Wes Nick Kassel wrote:
> I know in the documentation is says that you must not use shared lines
> with the attendant console but I have been told by someone that
> this can be done, I would like to use 1 shared line in the hunt
> group, has anyone tried this before and does it work?
****************************************
********************************
***********************
> The information contained in this e-mail is strictly confidential,
some or all
> of which may be legally privileged. It is for the intended recipient
only.
> Access to this e-mail by any other person is prohibited. If you are
not the
> intended recipient, any use, disclosure, copying, printing,
distribution of,
> replying to or any action taken or omitted to be taken in reliance on
this
> e-mail, is prohibited and may be unlawful. Please contact the sender
immediately
> should this e-mail have been incorrectly addressed or transmitted.
> You accept that any instructions are deemed to have been given at the
time the
> recipient(s) accesses them and that delivery receipt does not
constitute
> acknowledgement or receipt by the intended recipient(s). You accept
that there
> may be a delay in processing the instructions received from e-mails
after
> Charles Stanley has received them. You are advised that urgent, time
sensitive
> and confidential communications should not be sent by e-mail. You
> acknowledge that e-mails are not secure and you accept the risk
> ofmalfunction, viruses, unauthorised interference, mis-delivery or
delay.
****************************************
********************************
************************
> Charles Stanley & Co. LtdRegistered Office: 25 Luke Street London
> EC2A 4AR Tel: 0207 739 8200 Fax: 0207 739 7798Registered in England
> No. 1903304 Charles Stanley Sutherlands and Tozer Wingate are
> divisions of Charles
Stanley & Co. Ltd
> Authorised and Regulated by the Financial Services Authority, Member
of the
> London Stock Exchange, International Securities Markets Association,
and The London International Financial Futures &
> Options Exchange. This footnote also confirms that this email
> message has been swept by
McAfee
> VirusScan and SurfControl Email Filter software.
------------------------------------------------------------------------
> ________________________________________
_______cisco-voip mailing
> listcisco-voip@puck.nether.nethttps://puck.nether.net/mailman/
> listinfo/cisco-voip
****************************************
********************************
***********************
The information contained in this e-mail is strictly confidential,
some or all
of which may be legally privileged. It is for the intended recipient
only.
Access to this e-mail by any other person is prohibited. If you are
not the
intended recipient, any use, disclosure, copying, printing,
distribution of,
replying to or any action taken or omitted to be taken in reliance on
this
e-mail, is prohibited and may be unlawful. Please contact the sender
immediately
should this e-mail have been incorrectly addressed or transmitted.
You accept that any instructions are deemed to have been given at the
time the
recipient(s) accesses them and that delivery receipt does not constitute
acknowledgement or receipt by the intended recipient(s). You accept
that there
may be a delay in processing the instructions received from e-mails
after
Charles Stanley has received them. You are advised that urgent, time
sensitive
and confidential communications should not be sent by e-mail.
You acknowledge that e-mails are not secure and you accept the risk of
malfunction, viruses, unauthorised interference, mis-delivery or delay.
****************************************
********************************
************************
Charles Stanley & Co. Ltd
Registered Office: 25 Luke Street London EC2A 4AR
Tel: 0207 739 8200 Fax: 0207 739 7798
Registered in England No. 1903304
Charles Stanley Sutherlands and Tozer Wingate are divisions of
Charles Stanley & Co. Ltd
Authorised and Regulated by the Financial Services Authority, Member
of the
London Stock Exchange, International Securities Markets Association,
and The London International Financial Futures &
Options Exchange.
This footnote also confirms that this email message has been swept by
McAfee
VirusScan and SurfControl Email Filter software.
________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
| |
| Nick Kassel 2006-02-25, 5:46 pm |
| Thanks Ryan that seems like a good idea but how do I set this number to
forward to a voicemail box out of hours?
-----Original Message-----
From: Ryan Ratliff [mailto:rratliff@cisco.com]
Sent: Friday, February 24, 2006 1:39 PM
To: Nick Kassel
Cc: Wes Sisk; cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Attendant console & shared lines
Try setting up an AC hunt group that has a CM broadcast hunt group as
the last member.
So it could look something like the following:
Receptionist Line 1
Receptionist Line 2
Receptionist Line 3
dn 1111
Where dn 1111 is a CM hunt pilot that points to a broadcast hunt
list. Make the AC pilot hunt top down and giver the receptionist
enough lines so that she is never busy on all of them.
-Ryan
On Feb 24, 2006, at 8:30 AM, Nick Kassel wrote:
Wes,
I have now tested shared lines as we want and they will not work for
us, what I would like to do is have all calls go to the receptionist
and be answered by her unless she is physically not there and then by
logging off the calls should route to ring on all the other phones at
the same time, the shared lines did ring on all phones but only one
call at a time can be taken on that number which is no good, this
also applies to the receptionist lines. Is there any way I can do
this with the hunt groups, for example have all calls go to the
receptionist first and then have the rest of the members as a
broadcast group?
Nick
From: Wes Sisk [mailto:wsisk@cisco.com]
Sent: Wednesday, February 22, 2006 4:34 PM
To: Nick Kassel
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Attendant console & shared lines
how often do you expect to be in SRST? that should be the exception
and not the rule.
Nick Kassel wrote:
Forgot to mention we are using CM 4.1(3)SR1 -----Original
Message-----From: Nick Kassel Sent: Wednesday, February 22, 2006 3:44
PMTo: 'Wes Sisk'Subject: RE: [cisco-voip] Attendant console & shared
lines Wes We would like to use the attendant console for one of our
branchoffices, they have a receptionist who sits on her own and then
all theother staff in one open room, the reason we would like to use
a sharedline in the hunt group is so if she is busy or unavailable
the callswill go through to the main room and ring on all the phones
so anyonecan answer it. The shared line would sit as the second DN in
the huntgroup. Also in SRST for our main line coming in the only way
we can getall the phones to ring at the same time would be to have
shared lines.We did look at broadcast hunt groups for our main
numbers but due to theSRST issue and also the problem of not being
able to set up a unitymailbox for the main line decided not to go
with them. Nick -----Original Message-----From: Wes Sisk
[mailto:wsisk@cisco.com] Sent: Wednesday, February 22, 2006 2:30
PMTo: Nick KasselCc: cisco-voip@puck.nether.netSubject: Re: [cisco-
voip] Attendant console & shared lines it depends on where you use
the shared line and what version of CM you are on. we say DO NOT DO
IT because CTI control of shared lines does not work well. There are
several call flows and state transitions that do not work and cause
the CTI application (TCD in this case) to becomeconfused. AC client
itself in older version of CM would allow you to attempt to control a
shared line and that appeared to work until you hit one of the
untested state transitions. The the client went Later versions of
ACClient will not even allow you to open/control a shared line for
this reason. It's just not a good idea to use ACClient to attempt to
control a shared line. A shared line can exist in a huntgroup with
some mixed results, but why? Why not just use a broadcast huntgroup? /
Wes Nick Kassel wrote:
> I know in the documentation is says that you must not use shared lines
> with the attendant console but I have been told by someone that
> this can be done, I would like to use 1 shared line in the hunt
> group, has anyone tried this before and does it work?
****************************************
********************************
***********************
> The information contained in this e-mail is strictly confidential,
some or all
> of which may be legally privileged. It is for the intended recipient
only.
> Access to this e-mail by any other person is prohibited. If you are
not the
> intended recipient, any use, disclosure, copying, printing,
distribution of,
> replying to or any action taken or omitted to be taken in reliance on
this
> e-mail, is prohibited and may be unlawful. Please contact the sender
immediately
> should this e-mail have been incorrectly addressed or transmitted.
> You accept that any instructions are deemed to have been given at the
time the
> recipient(s) accesses them and that delivery receipt does not
constitute
> acknowledgement or receipt by the intended recipient(s). You accept
that there
> may be a delay in processing the instructions received from e-mails
after
> Charles Stanley has received them. You are advised that urgent, time
sensitive
> and confidential communications should not be sent by e-mail. You
> acknowledge that e-mails are not secure and you accept the risk
> ofmalfunction, viruses, unauthorised interference, mis-delivery or
delay.
****************************************
********************************
************************
> Charles Stanley & Co. LtdRegistered Office: 25 Luke Street London
> EC2A 4AR Tel: 0207 739 8200 Fax: 0207 739 7798Registered in England
> No. 1903304 Charles Stanley Sutherlands and Tozer Wingate are
> divisions of Charles
Stanley & Co. Ltd
> Authorised and Regulated by the Financial Services Authority, Member
of the
> London Stock Exchange, International Securities Markets Association,
and The London International Financial Futures &
> Options Exchange. This footnote also confirms that this email
> message has been swept by
McAfee
> VirusScan and SurfControl Email Filter software.
------------------------------------------------------------------------
> ________________________________________
_______cisco-voip mailing
> listcisco-voip@puck.nether.nethttps://puck.nether.net/mailman/
> listinfo/cisco-voip
****************************************
********************************
***********************
The information contained in this e-mail is strictly confidential,
some or all
of which may be legally privileged. It is for the intended recipient
only.
Access to this e-mail by any other person is prohibited. If you are
not the
intended recipient, any use, disclosure, copying, printing,
distribution of,
replying to or any action taken or omitted to be taken in reliance on
this
e-mail, is prohibited and may be unlawful. Please contact the sender
immediately
should this e-mail have been incorrectly addressed or transmitted.
You accept that any instructions are deemed to have been given at the
time the
recipient(s) accesses them and that delivery receipt does not constitute
acknowledgement or receipt by the intended recipient(s). You accept
that there
may be a delay in processing the instructions received from e-mails
after
Charles Stanley has received them. You are advised that urgent, time
sensitive
and confidential communications should not be sent by e-mail.
You acknowledge that e-mails are not secure and you accept the risk of
malfunction, viruses, unauthorised interference, mis-delivery or delay.
****************************************
********************************
************************
Charles Stanley & Co. Ltd
Registered Office: 25 Luke Street London EC2A 4AR
Tel: 0207 739 8200 Fax: 0207 739 7798
Registered in England No. 1903304
Charles Stanley Sutherlands and Tozer Wingate are divisions of
Charles Stanley & Co. Ltd
Authorised and Regulated by the Financial Services Authority, Member
of the
London Stock Exchange, International Securities Markets Association,
and The London International Financial Futures &
Options Exchange.
This footnote also confirms that this email message has been swept by
McAfee
VirusScan and SurfControl Email Filter software.
________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
****************************************
****************************************
***************
The information contained in this e-mail is strictly confidential, some or all
of which may be legally privileged. It is for the intended recipient only.
Access to this e-mail by any other person is prohibited. If you are not the
intended recipient, any use, disclosure, copying, printing, distribution of,
replying to or any action taken or omitted to be taken in reliance on this
e-mail, is prohibited and may be unlawful. Please contact the sender immediately
should this e-mail have been incorrectly addressed or transmitted.
You accept that any instructions are deemed to have been given at the time the
recipient(s) accesses them and that delivery receipt does not constitute
acknowledgement or receipt by the intended recipient(s). You accept that there
may be a delay in processing the instructions received from e-mails after
Charles Stanley has received them. You are advised that urgent, time sensitive
and confidential communications should not be sent by e-mail.
You acknowledge that e-mails are not secure and you accept the risk of
malfunction, viruses, unauthorised interference, mis-delivery or delay.
****************************************
****************************************
****************
Charles Stanley & Co. Ltd
Registered Office: 25 Luke Street London EC2A 4AR
Tel: 0207 739 8200 Fax: 0207 739 7798
Registered in England No. 1903304
Charles Stanley Sutherlands and Tozer Wingate are divisions of Charles Stanley & Co. Ltd
Authorised and Regulated by the Financial Services Authority, Member of the
London Stock Exchange, International Securities Markets Association, and The London International Financial Futures &
Options Exchange.
This footnote also confirms that this email message has been swept by McAfee
VirusScan and SurfControl Email Filter software.
| |
| Ryan Ratliff 2006-02-25, 5:46 pm |
| In your CM hunt list have Unity as a second line group what an
appropriate CFNA reversion timer. You may want to send your AC hunt
list to a CTI RP that is CFA to the CM hunt pilot just to give Unity
a deterministic number to route off of but some experimentation
should show you what is necessary.
You can also get fancy and use time of day routing to have the call
hit a xlate pattern during certain hours that sends it to Unity but
the CM hunt pilot otherwise.
-Ryan
On Feb 24, 2006, at 9:09 AM, Nick Kassel wrote:
Thanks Ryan that seems like a good idea but how do I set this number to
forward to a voicemail box out of hours?
-----Original Message-----
From: Ryan Ratliff [mailto:rratliff@cisco.com]
Sent: Friday, February 24, 2006 1:39 PM
To: Nick Kassel
Cc: Wes Sisk; cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Attendant console & shared lines
Try setting up an AC hunt group that has a CM broadcast hunt group as
the last member.
So it could look something like the following:
Receptionist Line 1
Receptionist Line 2
Receptionist Line 3
dn 1111
Where dn 1111 is a CM hunt pilot that points to a broadcast hunt
list. Make the AC pilot hunt top down and giver the receptionist
enough lines so that she is never busy on all of them.
-Ryan
On Feb 24, 2006, at 8:30 AM, Nick Kassel wrote:
Wes,
I have now tested shared lines as we want and they will not work for
us, what I would like to do is have all calls go to the receptionist
and be answered by her unless she is physically not there and then by
logging off the calls should route to ring on all the other phones at
the same time, the shared lines did ring on all phones but only one
call at a time can be taken on that number which is no good, this
also applies to the receptionist lines. Is there any way I can do
this with the hunt groups, for example have all calls go to the
receptionist first and then have the rest of the members as a
broadcast group?
Nick
From: Wes Sisk [mailto:wsisk@cisco.com]
Sent: Wednesday, February 22, 2006 4:34 PM
To: Nick Kassel
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Attendant console & shared lines
how often do you expect to be in SRST? that should be the exception
and not the rule.
Nick Kassel wrote:
Forgot to mention we are using CM 4.1(3)SR1 -----Original
Message-----From: Nick Kassel Sent: Wednesday, February 22, 2006 3:44
PMTo: 'Wes Sisk'Subject: RE: [cisco-voip] Attendant console & shared
lines Wes We would like to use the attendant console for one of our
branchoffices, they have a receptionist who sits on her own and then
all theother staff in one open room, the reason we would like to use
a sharedline in the hunt group is so if she is busy or unavailable
the callswill go through to the main room and ring on all the phones
so anyonecan answer it. The shared line would sit as the second DN in
the huntgroup. Also in SRST for our main line coming in the only way
we can getall the phones to ring at the same time would be to have
shared lines.We did look at broadcast hunt groups for our main
numbers but due to theSRST issue and also the problem of not being
able to set up a unitymailbox for the main line decided not to go
with them. Nick -----Original Message-----From: Wes Sisk
[mailto:wsisk@cisco.com] Sent: Wednesday, February 22, 2006 2:30
PMTo: Nick KasselCc: cisco-voip@puck.nether.netSubject: Re: [cisco-
voip] Attendant console & shared lines it depends on where you use
the shared line and what version of CM you are on. we say DO NOT DO
IT because CTI control of shared lines does not work well. There are
several call flows and state transitions that do not work and cause
the CTI application (TCD in this case) to becomeconfused. AC client
itself in older version of CM would allow you to attempt to control a
shared line and that appeared to work until you hit one of the
untested state transitions. The the client went Later versions of
ACClient will not even allow you to open/control a shared line for
this reason. It's just not a good idea to use ACClient to attempt to
control a shared line. A shared line can exist in a huntgroup with
some mixed results, but why? Why not just use a broadcast huntgroup? /
Wes Nick Kassel wrote:
> I know in the documentation is says that you must not use shared lines
> with the attendant console but I have been told by someone that
> this can be done, I would like to use 1 shared line in the hunt
> group, has anyone tried this before and does it work?
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Registered in England No. 1903304
Charles Stanley Sutherlands and Tozer Wingate are divisions of
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