| Jose Mujica 2006-02-22, 5:45 pm |
| Hi. I'm running CCM 4.1(3)sr2 integrated with IPCC Express 3.5(3) and lately
I'm runnin into some weird problems. I have 24 CTI Ports between the CCM and
IPCC Express and also a Route Point that ties those CTI Ports to an ACD
script.
Customers are complaining that when they call the Pilot Number they hear a
fax. I tried calling from an IP Phone to the Route Point a number of times
and sometimes instead of hearing the ACD Prompts (i.e. on the CTI Port) I
can see on the Phone LCD that the call went to another extension (FXS
extension) were a fax is located. Other times Unity Auto Attendant kicks
in..
When looking at the CCM trace I can see the IP Phone placing the call to the
RP and I can see the CTI Application providing the right CTI Port to CCM but
CCM still route the call to that particular phone number..
Attach is the pertinent log..
IP Phone making the call x7441
CTI Ports x1001-1024
RP x7400
I check all CTI Port config for forwarind parameters and none are set. Also
the RP doesn't have any forwarding parameters. Any ideas? This is getting
critical.
Thanks in advanced,
-Jose
|