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Home > Archive > Voice over IP Cisco > March 2006 > IPCC Express 4.0 Call recording
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IPCC Express 4.0 Call recording
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| Ed Leatherman 2006-03-30, 11:58 pm |
| I have an IPCC Express enhanced system setup in the test lab with a few
agent stations running CAD, one of which also has supervisor desktop. All of
this is on the same IP subnet/VLAN. Agent PCs are running XPSP2
I have a workflow setup for these agents to begin recording when a call is
answered and stop recording when the call is dropped. I can observe this
happening by watching the agent from the supervisor application, I can see
the "recording icon". So i believe I have the workflow setup correctly.
However when I then go to the recorded files window in supervisor, there are
no recordings for any day.
Anyone seen this? is there someplace on the server I can look to see if the
recordings ever actually ended up on the server at all?
Thanks!
Ed
--
Ed Leatherman
IP Telephony Coordinator
West Virginia University
Telecommunications and Network Operations
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| Jonathan Charles 2006-03-30, 11:58 pm |
| Are the files there and just 0K?
(search your system for .wav files)
If so, the recording is setup correctly, you just need to enable SPAN.
If not, then the recording isn't set up correctly.
Jonathan
On 3/30/06, Ed Leatherman <ealeatherman@gmail.com> wrote:
> I have an IPCC Express enhanced system setup in the test lab with a few
> agent stations running CAD, one of which also has supervisor desktop. All of
> this is on the same IP subnet/VLAN. Agent PCs are running XPSP2
>
> I have a workflow setup for these agents to begin recording when a call is
> answered and stop recording when the call is dropped. I can observe this
> happening by watching the agent from the supervisor application, I can see
> the "recording icon". So i believe I have the workflow setup correctly.
>
> However when I then go to the recorded files window in supervisor, there are
> no recordings for any day.
>
> Anyone seen this? is there someplace on the server I can look to see if the
> recordings ever actually ended up on the server at all?
>
> Thanks!
>
> Ed
>
> --
> Ed Leatherman
> IP Telephony Coordinator
> West Virginia University
> Telecommunications and Network Operations
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> cisco-voip@puck.nether.net
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