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Home > Archive > Voice over IP Cisco > April 2006 > Callmanager 5.0 log-in failed...
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Callmanager 5.0 log-in failed...
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| Martin Lohnert 2006-04-17, 11:58 pm |
| Hey folks,
Been running CCM 5.0 as small pilot installation for about 2 weeks now, and
came to a first (serious?) problem yesterday. Because of some server room
maintenance, the server had to be shut down for a few minutes and started
again. We shut down from the CLI, server went down properly with no error
messages. The same for start-up. But since then, we're unable to login to
CCMAdmin, even CCMUser pages. All of the 3 accounts that we had setup with
access to CCMAdmin receive "Log-in failed" and any other users get the same
when trying to login to their CCMUser page.
I can still access the CLI but I'm nowhere near familiar with what to look
for here. So I'm crawling through the logs but can't find anything
meaningful. In short, what do you do when you're locked out of ccmadmin with
CCM 5.0?
Cheers,
ML
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| Seth Call 2006-04-17, 11:58 pm |
| Just as an FYI, I believe we are experiencing this same problem-and we
can't log in using RTMT.
We also saw this once during the beta.
________________________________
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Wes Sisk
Sent: Thursday, April 13, 2006 10:07 AM
To: Martin Lohnert
Cc: cisco-voip@puck-nether.net
Subject: Re: [cisco-voip] Callmanager 5.0 log-in failed...
Can you still login with RTMT and pull the tomcat / web logs?
/Wes
Martin Lohnert wrote:
Hey folks,
Been running CCM 5.0 as small pilot installation for about 2 weeks now,
and came to a first (serious?) problem yesterday. Because of some server
room maintenance, the server had to be shut down for a few minutes and
started again. We shut down from the CLI, server went down properly with
no error messages. The same for start-up. But since then, we're unable
to login to CCMAdmin, even CCMUser pages. All of the 3 accounts that we
had setup with access to CCMAdmin receive "Log-in failed" and any other
users get the same when trying to login to their CCMUser page.
I can still access the CLI but I'm nowhere near familiar with what to
look for here. So I'm crawling through the logs but can't find anything
meaningful. In short, what do you do when you're locked out of ccmadmin
with CCM 5.0?
Cheers,
ML
________________________________
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cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
| |
| Martin Lohnert 2006-04-20, 6:56 pm |
| Hi Wes,
We can't login to /CCMService so unless there's a separate way to access
RTMT we can't get to it. I have a TAC case opened now, and it looks like
something went wrong with the database, since queries like "run sql select *
from applicationuser" or even "show tech systemtables" show no output... But
still apart from being unable to login, the system works fine. I can get to
the tomcat/web logs via CLI, right?
Thx,
ML
On 4/13/06, Wes Sisk <wsisk@cisco.com> wrote:
>
> Can you still login with RTMT and pull the tomcat / web logs?
>
> /Wes
>
> Martin Lohnert wrote:
>
>
>
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| Martin Lohnert 2006-04-24, 7:58 am |
| Just as a future reference for everyone, the problem was that after reboot,
permissions for a ".binding" file got somehow changed, resulting in some
components losing access to the database. Documented in CSCsd38232, had to
be fixed by TAC remote access. Permanent fix included in 5.0(2)1000-3
Cheers,
ML
On 4/18/06, Martin Lohnert <lohnert@gmail.com> wrote:
>
> Hi Wes,
> We can't login to /CCMService so unless there's a separate way to access
> RTMT we can't get to it. I have a TAC case opened now, and it looks like
> something went wrong with the database, since queries like "run sql select
> * from applicationuser" or even "show tech systemtables" show no output....
> But still apart from being unable to login, the system works fine. I can get
> to the tomcat/web logs via CLI, right?
> Thx,
> ML
>
>
>
> On 4/13/06, Wes Sisk <wsisk@cisco.com> wrote:
>
| |
| Seth Call 2006-04-24, 7:58 am |
| Thanks a lot Martin-very much appreciated.
Seth Call
Metreos Corporation
(512) 687-2006
________________________________
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Martin Lohnert
Sent: Friday, April 21, 2006 7:30 AM
To: cisco-voip@puck-nether.net
Subject: Re: [cisco-voip] Callmanager 5.0 log-in failed...
Just as a future reference for everyone, the problem was that after
reboot, permissions for a ".binding" file got somehow changed, resulting
in some components losing access to the database. Documented in
CSCsd38232, had to be fixed by TAC remote access. Permanent fix included
in 5.0(2)1000-3
Cheers,
ML
On 4/18/06, Martin Lohnert <lohnert@gmail.com> wrote:
Hi Wes,
We can't login to /CCMService so unless there's a separate way to access
RTMT we can't get to it. I have a TAC case opened now, and it looks like
something went wrong with the database, since queries like "run sql
select * from applicationuser" or even "show tech systemtables" show no
output... But still apart from being unable to login, the system works
fine. I can get to the tomcat/web logs via CLI, right?
Thx,
ML
On 4/13/06, Wes Sisk <wsisk@cisco.com> wrote:
Can you still login with RTMT and pull the tomcat / web logs?
/Wes
Martin Lohnert wrote:
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