| Wes Sisk 2006-04-27, 6:47 am |
| ARC Console?
Attendant Console in CM will do queueing now, but you get no
reporting capabilities unless you consider CDR's reporting.
/Wes
On Apr 25, 2006, at 1:19 PM, Kris Seraphine wrote:
Hi
I'm working on a design for a potential customer to replace their
Avaya PBX with a centralized CallManager deployment. The customer is
using a product called TASKE ACD, which I haven't seen before. The
customer is using if for reporting and displaying the status of
agents in their call queues. This software doesn't have a
CallManager integration so I'm going to have to replace that
functionality.
I could use IPCC Express but the customer's call groups are very
basic so I could easily implement the call flow in CallManager so I'm
looking for suggestions on 3rd party products that would give the
reporting and monitoring functionality at a lower cost than putting
IPCC in place.
Any suggestions would be appreciated.
--
kris seraphine
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