| Wes Sisk 2006-04-27, 6:47 am |
| Sounds like CSCsc79529, CSCsc50139 to me. Fixed in CM 4.1(3)sr3
/Wes
Jose Mujica wrote:
> Hi.
>
> I have a client that has an Auto Attendant in Unity when a client press 0 for
> operator we transfer the call to a Pilot Point that is handle by AC and a user
> logs on the Attendant Console application and received the calls without any
> problem.
>
> Now we enable queuing for that particular pilot point. Now when unity transfer
> [release to switch] the call to the Pilot Point if the operator is idle she
> can received the calls but if she is busy the caller is put on hold [queue]
> and it remains on hold forever even if the operator is idle again. The call
> doesn't get to the operator if is put on queue first.
>
> But If I call directly to the pilot point from any other phone CCM put the
> caller on hold and when the operator is available it transfer the call to the
> operator as it should do. Because of that I'm thinking that my problem is
> related with the Unity transfer.
>
> I haven't capture ccm traces for this but I want to know if someone has any idea.
>
> Thanks in advanced,
> -Jose
>
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