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Home > Archive > Voice over IP Cisco > April 2006 > Voice Mail down during AAR
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Voice Mail down during AAR
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| Robin H 2006-04-27, 1:11 pm |
| I have enabled AAR and it works fine, but when the remote user is not
answering the call, the caller got engage tone after ring timeout. I
have configured following items:
- set External Number Mask on IP Phones (both central and remote
sites), and voicemail ports
- set "Use Calling Party's External Phone Number Mask on all route patterns
- set RDNIS outgoing on remote gateway and RDNIS incoming at central gateway
- set AAR CSS on both central and remote site gateways/ip phones, and
also voicemail ports
- AAR Group: A -> B = prefix 91, B -> A = prefix 91
- Apply AAR Group on central and remote site phone DNs, and also
voicemail port DNs
Is there any other parameters that I miss out? Thanks
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| Wes Sisk 2006-04-27, 1:11 pm |
| what version of CM are you on? CSCeg79745
/Wes
Robin H wrote:
> I have enabled AAR and it works fine, but when the remote user is not
> answering the call, the caller got engage tone after ring timeout. I
> have configured following items:
>
> - set External Number Mask on IP Phones (both central and remote
> sites), and voicemail ports
> - set "Use Calling Party's External Phone Number Mask on all route patterns
> - set RDNIS outgoing on remote gateway and RDNIS incoming at central gateway
> - set AAR CSS on both central and remote site gateways/ip phones, and
> also voicemail ports
> - AAR Group: A -> B = prefix 91, B -> A = prefix 91
> - Apply AAR Group on central and remote site phone DNs, and also
> voicemail port DNs
>
> Is there any other parameters that I miss out? Thanks
>
> ________________________________________
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> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
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| Robin H 2006-04-27, 1:11 pm |
| Hi,
thanks for your email. The originator is in central site.
During normal operation (BW is available), the phone CFNA is working
fine. I am using same CSS for during normal and AAR operations. Under
normal operation, the call to central site is via WAN and if it fails,
the call will be routed via local gateway. I am not sure if this can
cause problem?
> On 4/27/06, Wes Sisk <wsisk@cisco.com> wrote:
>
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| Wes Sisk 2006-04-27, 1:11 pm |
| Robin,
In this case the call leg in question will be from the remote site
gateway to the remote site phone. That phone needs to CFNA back to
voicemail at the central site. So, what is the AAR group and CSS of
your remote site gateway?
/Wes
Robin H wrote:[vbcol=seagreen]
> Hi,
> thanks for your email. The originator is in central site.
> During normal operation (BW is available), the phone CFNA is working
> fine. I am using same CSS for during normal and AAR operations. Under
> normal operation, the call to central site is via WAN and if it fails,
> the call will be routed via local gateway. I am not sure if this can
> cause problem?
>
>
>
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| Wes Sisk 2006-04-29, 1:11 pm |
| final resolution for anyone else interested:
Hi Wes,
Yes. I create new CSS for AAR to use only local gw and it works. Thank
you and have a nice day.
On 4/28/06, Wes Sisk <wsisk@cisco.com> wrote:
> Yes, the AAR CSS of the remote site gateway should only contain route
> patterns that point to a local (in the same location) gateway.
>
> /Wes
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