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Home > Archive > Voice over IP Cisco > April 2006 > masking incoming called number
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masking incoming called number
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| Sherif Fahmy 2006-04-29, 7:11 am |
| hey guys... i got a question i want to mask the incoming called numbers on certain phones... i dont want them to see the numbers that are calling them... but i dont want to do that from the voice gateway i wanted to do it in the ccm... the reason why i couldnt do it on the gateway is that if i do it there then it would mask the number in the icm and the siebel crm being used ... so basically i just wanted to mask it on the phone only with out affecting the other systems integerated in this call center... do you guys have any idea how i can do that ?
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| Wes Sisk 2006-04-29, 1:11 pm |
| Sherif,
For the lines that you do not want to see callerID, place those lines
in a different partition. Any calls that you want to reoute to those
lines make them go through a translation pattern that overwrites the
calling party number.
Example:
currently have the CSS called cssInternal assigned to all gateways.
CSS cssInternal only contains the partition ptInternal
create a new partition called ptMaskCalling
create a new CSS called cssMaskCalling
move all the lines should not see calling party number to the
partition ptMaskCalling
create a translation pattern XXXX (or however many digits you use
for your extensions) in partition ptInternal. In the translation
pattern change the calling party number to a bogs number, set the
calling search space to be cssMaskCalling, set the called party
transform mask to be XXXX. This preserves the same called party
number and searches for a mask using the new CSS.
You can be more specific than XXXX for your translation pattern if
all of your phones are grouped together.
/Wes
On Apr 29, 2006, at 4:30 AM, Sherif Fahmy wrote:
hey guys... i got a question i want to mask the incoming called
numbers on certain phones... i dont want them to see the numbers that
are calling them... but i dont want to do that from the voice gateway
i wanted to do it in the ccm... the reason why i couldnt do it on the
gateway is that if i do it there then it would mask the number in the
icm and the siebel crm being used ... so basically i just wanted to
mask it on the phone only with out affecting the other systems
integerated in this call center... do you guys have any idea how i
can do that ?
________________________________________
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cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
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| Sherif Fahmy 2006-04-29, 1:11 pm |
| Thanks Wes.. will try that
________________________________
From: Wes Sisk [mailto:wsisk@cisco.com]
Sent: Sat 4/29/2006 6:04 PM
To: Sherif Fahmy
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] masking incoming called number
Sherif,
For the lines that you do not want to see callerID, place those lines in a different partition. Any calls that you want to reoute to those lines make them go through a translation pattern that overwrites the calling party number.
Example:
currently have the CSS called cssInternal assigned to all gateways.
CSS cssInternal only contains the partition ptInternal
create a new partition called ptMaskCalling
create a new CSS called cssMaskCalling
move all the lines should not see calling party number to the partition ptMaskCalling
create a translation pattern XXXX (or however many digits you use for your extensions) in partition ptInternal. In the translation pattern change the calling party number to a bogs number, set the calling search space to be cssMaskCalling, set the called party transform mask to be XXXX. This preserves the same called party number and searches for a mask using the new CSS.
You can be more specific than XXXX for your translation pattern if all of your phones are grouped together.
/Wes
On Apr 29, 2006, at 4:30 AM, Sherif Fahmy wrote:
hey guys... i got a question i want to mask the incoming called numbers on certain phones... i dont want them to see the numbers that are calling them... but i dont want to do that from the voice gateway i wanted to do it in the ccm... the reason why i couldnt do it on the gateway is that if i do it there then it would mask the number in the icm and the siebel crm being used ... so basically i just wanted to mask it on the phone only with out affecting the other systems integerated in this call center... do you guys have any idea how i can do that ?
________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
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