| Jonathan Charles 2006-05-22, 7:11 pm |
| Well, the first place is to check the MIVR logs on the CRS (in the
logs directory)... look for CTI ports OOS (out of service) or
somesuch...
Jonathan
On 5/22/06, James Grace <jgrace@digitelusa.net> wrote:
> we are experiencing incoming calls not able to get thru to the call center.. this is happening to 1 out of ten calls. customers are dialing our 1800 number that is config as a cti point on the CM . and we are forwarding all to the crs trigger. we are
not sure if its the script flow or calls from the cm problem
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