Voice over IP Cisco - CME - Auto Attendant

This is Interesting: Free IT Magazines  
Home > Archive > Voice over IP Cisco > May 2006 > CME - Auto Attendant





You are viewing an archived Text-only version of the thread. To view this thread in it's original format and/or if you want to reply to this thread please [click here]

Author CME - Auto Attendant
Andrew Dignan

2006-05-31, 1:11 am

I am having an issue with the auto attendant .tcl script and CME. I have
calls routing properly to the script and if I enter a 4 digit extension or
0 it attempts to transfer the call but fails. "debug voice application"
shows the following:

*Mar 3 04:25:07.258: //-1//APPL:HN0B3F71C4:LG75:/AFS_CALLSETUPIND:
Calling #(6017772002), Called #(4002), peerTag(4000), handoffReturn?(1)
*Mar 3 04:25:07.258: //75//APPL:/afsSettlementValidateCall: target=,
tokenp=0x0
*Mar 3 04:25:07.258: //-1//APPL:HN0B3F71C4:/AFS_CALLSETUPIND: Cannot ACK
this leg.LEG[75 ][AFS_HAND][LEG_INCCONNECTED(5)][Cause(0)][UC=1 ]
*Mar 3 04:25:07.258: //-1//APPL:/AppFreeEvent: Freeing event 0x82F77AD0
CC_EV_CALL_HANDOFF[19]
*Mar 3 04:25:07.262: //-1//APPL:HN0B3F71C4:LG75:/afsMsgHandler:
(CALLINIT)--(CC_EV_CALL_HANDOFF)-->>(CALLINIT)
*Mar 3 04:25:07.262: //-1//APPL:/AppNewEvent: New event 0x82F783C8
*Mar 3 04:25:07.262: //-1//APPL:/AppFreeEvent: Freeing event 0x82F783C8
APP_EV_NULL[0]

4002 is the ephone thats registered but I see this strange error of
"Cannot ACK this leg".

config (i have also just tried removing the dial-peer 1 and only leaving
the dial-peer 4000 but same result):

controller E1 0/0
framing NO-CRC4
pri-group timeslots 1-4,16
!
call application voice autoatt flash:its-CISCO.2.0.1.0.tcl
call application voice autoatt aa-pilot 4000
call application voice autoatt operator 4002
call application voice autoatt language 1 en
call application voice autoatt set-location en 0 flash:
!
voice-port 0/0:15
!
dial-peer cor custom
name Emergency
name Local
name LD
name Intl
!
!
dial-peer cor list Emergency-PT
member Emergency
!
dial-peer cor list Local-PT
member Local
!
dial-peer cor list LD-PT
member LD
!
dial-peer cor list Intl-PT
member Intl
!
dial-peer cor list Internal-CSS
member Emergency
!
dial-peer cor list Local-CSS
member Emergency
member Local
!
dial-peer cor list LD-CSS
member Emergency
member Local
member LD
!
dial-peer cor list Intl-CSS
member Emergency
member Local
member LD
member Intl
!
!
dial-peer voice 1 pots
incoming called-number .
direct-inward-dial
port 0/0:15
!
dial-peer voice 4000 pots
application autoatt
incoming called-number 4000
port 0/0:15
!
dial-peer voice 9 pots
corlist outgoing Local-PT
description 8 DIGIT LOCAL
destination-pattern 9[2-9].......
direct-inward-dial
port 0/0:15
forward-digits 8
!
dial-peer voice 999 pots
corlist outgoing Emergency-PT
description Emergency dialing
destination-pattern 999
port 0/0:15
forward-digits 3
!
dial-peer voice 9999 pots
corlist outgoing Intl-PT
description Long Distance - National - Dialing
destination-pattern 9011T
port 0/0:15
forward-digits 3
prefix 011
!
ephone-dn 2 dual-line
number 4002
Bell, Joe

2006-05-31, 1:11 pm

Try slapping direct-inward-dial on your application dial-peer 4000. I
bet that solves it.

Also, if your having issues matching the dial-peer 4000, use the entire
e.164 number on the dial-peer 4000 and the applications aa-pilot.

Joe

-----Original Message-----
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Andrew Dignan
Sent: Tuesday, May 30, 2006 7:37 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] CME - Auto Attendant

I am having an issue with the auto attendant .tcl script and CME. I
have
calls routing properly to the script and if I enter a 4 digit extension
or
0 it attempts to transfer the call but fails. "debug voice application"
shows the following:

*Mar 3 04:25:07.258: //-1//APPL:HN0B3F71C4:LG75:/AFS_CALLSETUPIND:
Calling #(6017772002), Called #(4002), peerTag(4000), handoffReturn?(1)
*Mar 3 04:25:07.258: //75//APPL:/afsSettlementValidateCall: target=,
tokenp=0x0
*Mar 3 04:25:07.258: //-1//APPL:HN0B3F71C4:/AFS_CALLSETUPIND: Cannot
ACK
this leg.LEG[75 ][AFS_HAND][LEG_INCCONNECTED(5)][Cause(0)][UC=1 ]
*Mar 3 04:25:07.258: //-1//APPL:/AppFreeEvent: Freeing event 0x82F77AD0
CC_EV_CALL_HANDOFF[19]
*Mar 3 04:25:07.262: //-1//APPL:HN0B3F71C4:LG75:/afsMsgHandler:
(CALLINIT)--(CC_EV_CALL_HANDOFF)-->>(CALLINIT)
*Mar 3 04:25:07.262: //-1//APPL:/AppNewEvent: New event 0x82F783C8
*Mar 3 04:25:07.262: //-1//APPL:/AppFreeEvent: Freeing event 0x82F783C8
APP_EV_NULL[0]

4002 is the ephone thats registered but I see this strange error of
"Cannot ACK this leg".

config (i have also just tried removing the dial-peer 1 and only leaving
the dial-peer 4000 but same result):

controller E1 0/0
framing NO-CRC4
pri-group timeslots 1-4,16
!
call application voice autoatt flash:its-CISCO.2.0.1.0.tcl
call application voice autoatt aa-pilot 4000
call application voice autoatt operator 4002
call application voice autoatt language 1 en
call application voice autoatt set-location en 0 flash:
!
voice-port 0/0:15
!
dial-peer cor custom
name Emergency
name Local
name LD
name Intl
!
!
dial-peer cor list Emergency-PT
member Emergency
!
dial-peer cor list Local-PT
member Local
!
dial-peer cor list LD-PT
member LD
!
dial-peer cor list Intl-PT
member Intl
!
dial-peer cor list Internal-CSS
member Emergency
!
dial-peer cor list Local-CSS
member Emergency
member Local
!
dial-peer cor list LD-CSS
member Emergency
member Local
member LD
!
dial-peer cor list Intl-CSS
member Emergency
member Local
member LD
member Intl
!
!
dial-peer voice 1 pots
incoming called-number .
direct-inward-dial
port 0/0:15
!
dial-peer voice 4000 pots
application autoatt
incoming called-number 4000
port 0/0:15
!
dial-peer voice 9 pots
corlist outgoing Local-PT
description 8 DIGIT LOCAL
destination-pattern 9[2-9].......
direct-inward-dial
port 0/0:15
forward-digits 8
!
dial-peer voice 999 pots
corlist outgoing Emergency-PT
description Emergency dialing
destination-pattern 999
port 0/0:15
forward-digits 3
!
dial-peer voice 9999 pots
corlist outgoing Intl-PT
description Long Distance - National - Dialing
destination-pattern 9011T
port 0/0:15
forward-digits 3
prefix 011
!
ephone-dn 2 dual-line
number 4002
________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip


This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended rec
ipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system.
Andrew Dignan

2006-05-31, 1:11 pm

Addingn direct-inward-dial to that dial-peer did it.

thanks

> Try slapping direct-inward-dial on your application dial-peer 4000. I
> bet that solves it.
>
> Also, if your having issues matching the dial-peer 4000, use the entire
> e.164 number on the dial-peer 4000 and the applications aa-pilot.
>
> Joe
>
> -----Original Message-----
> From: cisco-voip-bounces@puck.nether.net
> [mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Andrew Dignan
> Sent: Tuesday, May 30, 2006 7:37 PM
> To: cisco-voip@puck.nether.net
> Subject: [cisco-voip] CME - Auto Attendant
>
> I am having an issue with the auto attendant .tcl script and CME. I
> have
> calls routing properly to the script and if I enter a 4 digit extension
> or
> 0 it attempts to transfer the call but fails. "debug voice application"
> shows the following:
>
> *Mar 3 04:25:07.258: //-1//APPL:HN0B3F71C4:LG75:/AFS_CALLSETUPIND:
> Calling #(6017772002), Called #(4002), peerTag(4000), handoffReturn?(1)
> *Mar 3 04:25:07.258: //75//APPL:/afsSettlementValidateCall: target=,
> tokenp=0x0
> *Mar 3 04:25:07.258: //-1//APPL:HN0B3F71C4:/AFS_CALLSETUPIND: Cannot
> ACK
> this leg.LEG[75 ][AFS_HAND][LEG_INCCONNECTED(5)][Cause(0)][UC=1 ]
> *Mar 3 04:25:07.258: //-1//APPL:/AppFreeEvent: Freeing event 0x82F77AD0
> CC_EV_CALL_HANDOFF[19]
> *Mar 3 04:25:07.262: //-1//APPL:HN0B3F71C4:LG75:/afsMsgHandler:
> (CALLINIT)--(CC_EV_CALL_HANDOFF)-->>(CALLINIT)
> *Mar 3 04:25:07.262: //-1//APPL:/AppNewEvent: New event 0x82F783C8
> *Mar 3 04:25:07.262: //-1//APPL:/AppFreeEvent: Freeing event 0x82F783C8
> APP_EV_NULL[0]
>
> 4002 is the ephone thats registered but I see this strange error of
> "Cannot ACK this leg".
>
> config (i have also just tried removing the dial-peer 1 and only leaving
> the dial-peer 4000 but same result):
>
> controller E1 0/0
> framing NO-CRC4
> pri-group timeslots 1-4,16
> !
> call application voice autoatt flash:its-CISCO.2.0.1.0.tcl
> call application voice autoatt aa-pilot 4000
> call application voice autoatt operator 4002
> call application voice autoatt language 1 en
> call application voice autoatt set-location en 0 flash:
> !
> voice-port 0/0:15
> !
> dial-peer cor custom
> name Emergency
> name Local
> name LD
> name Intl
> !
> !
> dial-peer cor list Emergency-PT
> member Emergency
> !
> dial-peer cor list Local-PT
> member Local
> !
> dial-peer cor list LD-PT
> member LD
> !
> dial-peer cor list Intl-PT
> member Intl
> !
> dial-peer cor list Internal-CSS
> member Emergency
> !
> dial-peer cor list Local-CSS
> member Emergency
> member Local
> !
> dial-peer cor list LD-CSS
> member Emergency
> member Local
> member LD
> !
> dial-peer cor list Intl-CSS
> member Emergency
> member Local
> member LD
> member Intl
> !
> !
> dial-peer voice 1 pots
> incoming called-number .
> direct-inward-dial
> port 0/0:15
> !
> dial-peer voice 4000 pots
> application autoatt
> incoming called-number 4000
> port 0/0:15
> !
> dial-peer voice 9 pots
> corlist outgoing Local-PT
> description 8 DIGIT LOCAL
> destination-pattern 9[2-9].......
> direct-inward-dial
> port 0/0:15
> forward-digits 8
> !
> dial-peer voice 999 pots
> corlist outgoing Emergency-PT
> description Emergency dialing
> destination-pattern 999
> port 0/0:15
> forward-digits 3
> !
> dial-peer voice 9999 pots
> corlist outgoing Intl-PT
> description Long Distance - National - Dialing
> destination-pattern 9011T
> port 0/0:15
> forward-digits 3
> prefix 011
> !
> ephone-dn 2 dual-line
> number 4002
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
> This message and any attachments are intended only for the use of the
> addressee and may contain information that is privileged and confidential.
> If the reader of the message is not the intended recipient or an
> authorized representative of the intended recipient, you are hereby
> notified that any dissemination of this communication is strictly
> prohibited. If you have received this communication in error, please
> notify us immediately by e-mail and delete the message and any attachments
> from your system.
>

Ryan Ratliff

2006-05-31, 1:11 pm

CSCed02484 is one of several bug (I think) that describes this.

-Ryan

On May 31, 2006, at 1:52 PM, Andrew Dignan wrote:

Addingn direct-inward-dial to that dial-peer did it.

thanks

> Try slapping direct-inward-dial on your application dial-peer 4000. I
> bet that solves it.
>
> Also, if your having issues matching the dial-peer 4000, use the
> entire
> e.164 number on the dial-peer 4000 and the applications aa-pilot.
>
> Joe
>
> -----Original Message-----
> From: cisco-voip-bounces@puck.nether.net
> [mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Andrew Dignan
> Sent: Tuesday, May 30, 2006 7:37 PM
> To: cisco-voip@puck.nether.net
> Subject: [cisco-voip] CME - Auto Attendant
>
> I am having an issue with the auto attendant .tcl script and CME. I
> have
> calls routing properly to the script and if I enter a 4 digit
> extension
> or
> 0 it attempts to transfer the call but fails. "debug voice
> application"
> shows the following:
>
> *Mar 3 04:25:07.258: //-1//APPL:HN0B3F71C4:LG75:/AFS_CALLSETUPIND:
> Calling #(6017772002), Called #(4002), peerTag(4000), handoffReturn?
> (1)
> *Mar 3 04:25:07.258: //75//APPL:/afsSettlementValidateCall: target=,
> tokenp=0x0
> *Mar 3 04:25:07.258: //-1//APPL:HN0B3F71C4:/AFS_CALLSETUPIND: Cannot
> ACK
> this leg.LEG[75 ][AFS_HAND][LEG_INCCONNECTED(5)][Cause(0)][UC=1 ]
> *Mar 3 04:25:07.258: //-1//APPL:/AppFreeEvent: Freeing event
> 0x82F77AD0
> CC_EV_CALL_HANDOFF[19]
> *Mar 3 04:25:07.262: //-1//APPL:HN0B3F71C4:LG75:/afsMsgHandler:
> (CALLINIT)--(CC_EV_CALL_HANDOFF)-->>(CALLINIT)
> *Mar 3 04:25:07.262: //-1//APPL:/AppNewEvent: New event 0x82F783C8
> *Mar 3 04:25:07.262: //-1//APPL:/AppFreeEvent: Freeing event
> 0x82F783C8
> APP_EV_NULL[0]
>
> 4002 is the ephone thats registered but I see this strange error of
> "Cannot ACK this leg".
>
> config (i have also just tried removing the dial-peer 1 and only
> leaving
> the dial-peer 4000 but same result):
>
> controller E1 0/0
> framing NO-CRC4
> pri-group timeslots 1-4,16
> !
> call application voice autoatt flash:its-CISCO.2.0.1.0.tcl
> call application voice autoatt aa-pilot 4000
> call application voice autoatt operator 4002
> call application voice autoatt language 1 en
> call application voice autoatt set-location en 0 flash:
> !
> voice-port 0/0:15
> !
> dial-peer cor custom
> name Emergency
> name Local
> name LD
> name Intl
> !
> !
> dial-peer cor list Emergency-PT
> member Emergency
> !
> dial-peer cor list Local-PT
> member Local
> !
> dial-peer cor list LD-PT
> member LD
> !
> dial-peer cor list Intl-PT
> member Intl
> !
> dial-peer cor list Internal-CSS
> member Emergency
> !
> dial-peer cor list Local-CSS
> member Emergency
> member Local
> !
> dial-peer cor list LD-CSS
> member Emergency
> member Local
> member LD
> !
> dial-peer cor list Intl-CSS
> member Emergency
> member Local
> member LD
> member Intl
> !
> !
> dial-peer voice 1 pots
> incoming called-number .
> direct-inward-dial
> port 0/0:15
> !
> dial-peer voice 4000 pots
> application autoatt
> incoming called-number 4000
> port 0/0:15
> !
> dial-peer voice 9 pots
> corlist outgoing Local-PT
> description 8 DIGIT LOCAL
> destination-pattern 9[2-9].......
> direct-inward-dial
> port 0/0:15
> forward-digits 8
> !
> dial-peer voice 999 pots
> corlist outgoing Emergency-PT
> description Emergency dialing
> destination-pattern 999
> port 0/0:15
> forward-digits 3
> !
> dial-peer voice 9999 pots
> corlist outgoing Intl-PT
> description Long Distance - National - Dialing
> destination-pattern 9011T
> port 0/0:15
> forward-digits 3
> prefix 011
> !
> ephone-dn 2 dual-line
> number 4002
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
> This message and any attachments are intended only for the use of the
> addressee and may contain information that is privileged and
> confidential.
> If the reader of the message is not the intended recipient or an
> authorized representative of the intended recipient, you are hereby
> notified that any dissemination of this communication is strictly
> prohibited. If you have received this communication in error, please
> notify us immediately by e-mail and delete the message and any
> attachments
> from your system.
>


________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
Sponsored Links






Free braindumps | Software forum | Database administration forum

Copyright 2003 - 2008 webservertalk.com