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Home > Archive > Voice over IP Cisco > June 2006 > 7914s not displaying line state on shared lines
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| Author |
7914s not displaying line state on shared lines
|
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| Jonathan Charles 2006-06-25, 7:11 am |
| We have CallManager 4.1(3)sr3b with OS4.2sr8...
Receptionist has a 7971 with two 7914 expansion modules.
Created shared lines of the executives on the 7914s.
We see them ring when you call them, but we don't see any line state
info on the 7914s (it always shows the phones on hook, no matter what
they are doing, unless they are ringing).
We are running the latest DevPack, version 28-2 and the 7914s have
picked up the latest load.
What am I missing?
Jonathan
| |
| Aman Chugh 2006-06-25, 7:11 am |
| What is privacy set to .check the privacy settings
-- Aman
On 6/25/06, Jonathan Charles <jonvoip@gmail.com> wrote:
>
> We have CallManager 4.1(3)sr3b with OS4.2sr8...
>
> Receptionist has a 7971 with two 7914 expansion modules.
>
> Created shared lines of the executives on the 7914s.
>
> We see them ring when you call them, but we don't see any line state
> info on the 7914s (it always shows the phones on hook, no matter what
> they are doing, unless they are ringing).
>
> We are running the latest DevPack, version 28-2 and the 7914s have
> picked up the latest load.
>
> What am I missing?
>
>
>
> Jonathan
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
| |
| Jonathan Charles 2006-06-26, 1:11 pm |
| I checked and globally Privacy is set to false, also, I tried it on
some other phones and NONE of them show the shared line, line state...
Jonathan
On 6/25/06, Aman Chugh <aman.chugh@gmail.com> wrote:
>
> What is privacy set to .check the privacy settings
>
> -- Aman
>
>
> On 6/25/06, Jonathan Charles <jonvoip@gmail.com> wrote:
> We have CallManager 4.1(3)sr3b with OS4.2sr8...
>
> Receptionist has a 7971 with two 7914 expansion modules.
>
> Created shared lines of the executives on the 7914s.
>
> We see them ring when you call them, but we don't see any line state
> info on the 7914s (it always shows the phones on hook, no matter what
> they are doing, unless they are ringing).
>
> We are running the latest DevPack, version 28-2 and the 7914s have
> picked up the latest load.
>
> What am I missing?
>
>
>
> Jonathan
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
| |
| Lelio Fulgenzi 2006-06-26, 1:11 pm |
| I'm pretty sure that the Builtin Bridge Enable parameter has to be enabled, either in the system parameters or on the phone configuration itself. After any of these changes (privacy setting included) the phone has to be reset/restarted or something like that.
--------------------------------------------------------------------------------
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * university of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
"I can eat fifty eggs." "Nobody can eat fifty eggs."
----- Original Message -----
From: Jonathan Charles
To: Aman Chugh
Cc: ciscovoip
Sent: Monday, June 26, 2006 9:26 AM
Subject: Re: [cisco-voip] 7914s not displaying line state on shared lines
I checked and globally Privacy is set to false, also, I tried it on
some other phones and NONE of them show the shared line, line state...
Jonathan
On 6/25/06, Aman Chugh <aman.chugh@gmail.com> wrote:
>
> What is privacy set to .check the privacy settings
>
> -- Aman
>
>
> On 6/25/06, Jonathan Charles <jonvoip@gmail.com> wrote:
> We have CallManager 4.1(3)sr3b with OS4.2sr8...
>
> Receptionist has a 7971 with two 7914 expansion modules.
>
> Created shared lines of the executives on the 7914s.
>
> We see them ring when you call them, but we don't see any line state
> info on the 7914s (it always shows the phones on hook, no matter what
> they are doing, unless they are ringing).
>
> We are running the latest DevPack, version 28-2 and the 7914s have
> picked up the latest load.
>
> What am I missing?
>
>
>
> Jonathan
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
| |
| Jonathan Charles 2006-06-26, 1:11 pm |
| The bridge is enabled globally and manually on both devices
Jonathan
On 6/26/06, Lelio Fulgenzi <lelio@uoguelph.ca> wrote:
>
> I'm pretty sure that the Builtin Bridge Enable parameter has to be enabled,
> either in the system parameters or on the phone configuration itself. After
> any of these changes (privacy setting included) the phone has to be
> reset/restarted or something like that.
>
> --------------------------------------------------------------------------------
> Lelio Fulgenzi, B.A.
> Senior Analyst (CCS) * university of Guelph * Guelph, Ontario N1G 2W1
> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> "I can eat fifty eggs." "Nobody can eat fifty eggs."
>
> ----- Original Message -----
> From: Jonathan Charles
> To: Aman Chugh
> Cc: ciscovoip
> Sent: Monday, June 26, 2006 9:26 AM
> Subject: Re: [cisco-voip] 7914s not displaying line state on shared lines
>
> I checked and globally Privacy is set to false, also, I tried it on
> some other phones and NONE of them show the shared line, line state...
>
>
> Jonathan
>
> On 6/25/06, Aman Chugh <aman.chugh@gmail.com> wrote:
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
| |
| Jonathan Charles 2006-06-26, 1:11 pm |
| Dozens of times at this point...
I am checking the traces now...
Jonathan
On 6/26/06, Lelio Fulgenzi <lelio@uoguelph.ca> wrote:
>
> ..and you've restarted the phones?
>
> that's just bizzare.
>
> --------------------------------------------------------------------------------
> Lelio Fulgenzi, B.A.
> Senior Analyst (CCS) * university of Guelph * Guelph, Ontario N1G 2W1
> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> "I can eat fifty eggs." "Nobody can eat fifty eggs."
>
> ----- Original Message -----
> From: Jonathan Charles
> To: Lelio Fulgenzi
> Cc: Aman Chugh ; ciscovoip
> Sent: Monday, June 26, 2006 9:46 AM
> Subject: Re: [cisco-voip] 7914s not displaying line state on shared lines
>
> The bridge is enabled globally and manually on both devices
>
>
> Jonathan
>
> On 6/26/06, Lelio Fulgenzi <lelio@uoguelph.ca> wrote:
> enabled,
> After
> --------------------------------------------------------------------------------
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>
>
| |
| Jonathan Charles 2006-06-26, 1:11 pm |
| The thing is, I have downloaded and installed the latest firmware and
have confirmed the 7914s are running it.
Here's the worst part... the 7971s don't even show correct line state
on shared lines... and they are running the latest code...
I don't get it... I am going to try a different firmware first...
Jonathan
On 6/26/06, Lelio Fulgenzi <lelio@uoguelph.ca> wrote:
>
> I think this definately requires a TAC case.
>
> --------------------------------------------------------------------------------
> Lelio Fulgenzi, B.A.
> Senior Analyst (CCS) * university of Guelph * Guelph, Ontario N1G 2W1
> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> "I can eat fifty eggs." "Nobody can eat fifty eggs."
>
> ----- Original Message -----
> From: Jonathan Charles
> To: Lelio Fulgenzi
> Cc: ciscovoip
> Sent: Monday, June 26, 2006 9:54 AM
> Subject: Re: [cisco-voip] 7914s not displaying line state on shared lines
>
> Dozens of times at this point...
>
> I am checking the traces now...
>
>
>
> Jonathan
>
> On 6/26/06, Lelio Fulgenzi <lelio@uoguelph.ca> wrote:
> --------------------------------------------------------------------------------
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> --------------------------------------------------------------------------------
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> lines
>
>
| |
| Jonathan Charles 2006-06-27, 1:11 pm |
| OK, no phones on the network are showing line state... I have set
privacy to false on both PUB and SUB, enabled the bridge, installed
extended services, updated the firmware to 8.0(3)...
I am completely out of ideas...
Jonathan
On 6/26/06, Jonathan Charles <jonvoip@gmail.com> wrote:
> Bite me
>
> So, when you quitting?
>
> On 6/26/06, Erick Bergquist <erickbe@yahoo.com> wrote:
>
| |
| Lelio Fulgenzi 2006-06-27, 1:11 pm |
| And we've made sure the lines are in the same partition? ;)
Try creating a couple of new phones from scratch with a shared line, other than that, my next step would be to restart the cluster.
Then TAC it.
--------------------------------------------------------------------------------
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * university of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
"I can eat fifty eggs." "Nobody can eat fifty eggs."
----- Original Message -----
From: Jonathan Charles
To: Erick Bergquist
Cc: ciscovoip
Sent: Tuesday, June 27, 2006 10:39 AM
Subject: Re: [cisco-voip] 7914s not displaying line state on shared lines
OK, no phones on the network are showing line state... I have set
privacy to false on both PUB and SUB, enabled the bridge, installed
extended services, updated the firmware to 8.0(3)...
I am completely out of ideas...
Jonathan
On 6/26/06, Jonathan Charles <jonvoip@gmail.com> wrote:
> Bite me
>
> So, when you quitting?
>
> On 6/26/06, Erick Bergquist <erickbe@yahoo.com> wrote:
>
________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
| |
| Aman Chugh 2006-06-27, 1:11 pm |
| lets a get a detailed ccm trace from the callmanager server with which
phones are registered.
On 6/27/06, Jonathan Charles <jonvoip@gmail.com> wrote:
>
> OK, no phones on the network are showing line state... I have set
> privacy to false on both PUB and SUB, enabled the bridge, installed
> extended services, updated the firmware to 8.0(3)...
>
> I am completely out of ideas...
>
>
> Jonathan
>
> On 6/26/06, Jonathan Charles <jonvoip@gmail.com> wrote:
> lines
> --------------------------------------------------------------------------------
> 2W1
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> lines
> --------------------------------------------------------------------------------
> 2W1
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> shared lines
> be
> itself.
> be
> --------------------------------------------------------------------------------
> N1G 2W1
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> shared
> on
> state...
> state
> matter what
> have
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
| |
| Jonathan Charles 2006-06-27, 1:11 pm |
| Yeah, I just figured that out...
Apparently, I didn't even think to check that...
I made an inbound call, and I noticed that both lines didn't ring. Now
they do....
This is fixed.
Thanks to all for the help.
Jonathan
On 6/27/06, Lelio Fulgenzi <lelio@uoguelph.ca> wrote:
>
>
> And we've made sure the lines are in the same partition? ;)
>
> Try creating a couple of new phones from scratch with a shared line, other
> than that, my next step would be to restart the cluster.
>
> Then TAC it.
>
>
> --------------------------------------------------------------------------------
> Lelio Fulgenzi, B.A.
> Senior Analyst (CCS) * university of Guelph * Guelph, Ontario N1G 2W1
> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> "I can eat fifty eggs." "Nobody can eat fifty eggs."
>
>
> ----- Original Message -----
> From: Jonathan Charles
>
> To: Erick Bergquist
> Cc: ciscovoip
> Sent: Tuesday, June 27, 2006 10:39 AM
> Subject: Re: [cisco-voip] 7914s not displaying line state on shared lines
>
> OK, no phones on the network are showing line state... I have set
> privacy to false on both PUB and SUB, enabled the bridge, installed
> extended services, updated the firmware to 8.0(3)...
>
> I am completely out of ideas...
>
>
> Jonathan
>
> On 6/26/06, Jonathan Charles <jonvoip@gmail.com> wrote:
> lines
> --------------------------------------------------------------------------------
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> lines
> --------------------------------------------------------------------------------
> 2W1
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> lines
> itself.
> be
> --------------------------------------------------------------------------------
> 2W1
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> shared
> on
> state...
> state
> what
> have
> https://puck.nether.net/mailman/listinfo/cisco-voip
> https://puck.nether.net/mailman/listinfo/cisco-voip
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
| |
| Lelio Fulgenzi 2006-06-27, 1:11 pm |
| ....and the case of the mysterious shared line is solved!
--------------------------------------------------------------------------------
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * university of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
"I can eat fifty eggs." "Nobody can eat fifty eggs."
----- Original Message -----
From: Jonathan Charles
To: Lelio Fulgenzi
Cc: Erick Bergquist ; ciscovoip
Sent: Tuesday, June 27, 2006 11:11 AM
Subject: Re: [cisco-voip] 7914s not displaying line state on shared lines
Yeah, I just figured that out...
Apparently, I didn't even think to check that...
I made an inbound call, and I noticed that both lines didn't ring. Now
they do....
This is fixed.
Thanks to all for the help.
Jonathan
On 6/27/06, Lelio Fulgenzi <lelio@uoguelph.ca> wrote:
>
>
> And we've made sure the lines are in the same partition? ;)
>
> Try creating a couple of new phones from scratch with a shared line, other
> than that, my next step would be to restart the cluster.
>
> Then TAC it.
>
>
> --------------------------------------------------------------------------------
> Lelio Fulgenzi, B.A.
> Senior Analyst (CCS) * university of Guelph * Guelph, Ontario N1G 2W1
> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> "I can eat fifty eggs." "Nobody can eat fifty eggs."
>
>
> ----- Original Message -----
> From: Jonathan Charles
>
> To: Erick Bergquist
> Cc: ciscovoip
> Sent: Tuesday, June 27, 2006 10:39 AM
> Subject: Re: [cisco-voip] 7914s not displaying line state on shared lines
>
> OK, no phones on the network are showing line state... I have set
> privacy to false on both PUB and SUB, enabled the bridge, installed
> extended services, updated the firmware to 8.0(3)...
>
> I am completely out of ideas...
>
>
> Jonathan
>
> On 6/26/06, Jonathan Charles <jonvoip@gmail.com> wrote:
> lines
> --------------------------------------------------------------------------------
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> lines
> --------------------------------------------------------------------------------
> 2W1
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> lines
> itself.
> be
> --------------------------------------------------------------------------------
> 2W1
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> shared
> on
> state...
> state
> what
> have
> https://puck.nether.net/mailman/listinfo/cisco-voip
> https://puck.nether.net/mailman/listinfo/cisco-voip
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
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